Barco ClickShare CSE-800, Руководство пользователя

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4. Troubleshooting
4. TROUBLESHOOTING
4.1 Basic Troubleshooting
Problem solving
In this chapter some problems that might occur while using CSE-800 are listed. For each problem possible causes are given and a
solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
Problem Cause Solution
You are the fi fth person that wants to
share the content to the display.
A current user has to push his button to
remove his content so that a third user
can share his content. or
As third user, click and hold the Button to
use the Show me function of ClickShare.
Your screen is not shown on the display
when pressing the Button.
The ClickShare client software is not
running. Go to the ClickShare drive and run the
software.
Your audio signal on your PC is muted
Right click on the speaker icon and switch
off the mute.
Audio system of the meeting room is not
switched on Switch on the audio system of the
meeting room.
When using separate audio, audio cable
is not connected Check audio connection between the
Base Unit (audio out, green connector)
and the audio system of the meeting
room.
Default speaker is not correctly set . With a Button inserted, set ClickShare
speaker as your default speaker.
Buttons are not re-paired after changing
the audio setting on the web interface Re-pair the buttons.
Your screen is shown, but your audio is
not playing on the meeting room audio
system
Audio setting on the web interface is not
correctly set. Consult your administrator to select the
correct audio setting.
Your content is removed from the display
and the LEDs of your Button are blinking
white. Connection to the Base Unit has been
lost. ClickShare tries to restore the connection
automatically. If this fails, the LEDs of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
The display is switched off. Switch on the display.
Wrong input is selected. Select the correct input.
The display cable is not connected
(correctly). (Re)insert the display cable to the display
and the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution. You or an administrator should change
the corresponding setting via the web
interface.
The Base Unit is in standby mode. Brie fl y push the standby button on the
Base Unit or plug in a Button and run the
ClickShare client software.
The Base Unit is powered off. Check if power adapter is connected to
the Base unit and to the wall outlet.
The Button’s software is not compatible
with that of the Base unit Re-pair and update the software of the
Button by inserting it in the front USB port
of Base Unit.
Nothing is shown on the display at all.
Wallpaper is disabled If you connect a Button and start sharing,
the content should be shown.
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