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In this section, we’ll show you how to access the online portal where you
can configure elements of the solution and carry out admin-related and
operational tasks, such as viewing reports. You can find the portal here:
https://smartpaytouch.uk.barclaycard
The portal is best viewed from a Chrome browser and we recommend
saving this location as a ‘favourite’ in your browser bar.
First-time login details
You’ll need the following information to log in to the online portal for the
first time:
Once you’ve logged in for the first time you’ll be prompted to
change your password.
The email address you provided at the time of application
Your one-time password is a combination of the following:
• the word ‘mid’
• your 7-digit Barclaycard Merchant ID
• your business postcode (using uppercase)
An example password would be:
mid1234567NN47SG
Username:
Password:
First steps
Accessing the online portal for the first time
Navigating the portal
Once you’ve logged in you’ll be able to see your dashboard
summary page. You’ll notice a selection of tabs in the top left-
hand corner under the Barclaycard logo to help you find your way
around the portal.
How to find your way around the portal
First steps
Accessing the online portal for the first time
Under the CRM tab, you’ll find options to manage your customers’ details, appointment and message settings.
CRM
Appointments
Customers
Customer Fields
Customer Groups
Message Settings
View appointments in your stores and sort by store / staff / type
Add/amend customer records and set up appointments
Customise which data fields you collect for customer information
Put customers into groups if required
Configure notification settings for appointments or action related messages
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