16 Product Support and Maintenance
16.1 Repairs
Contact Banner Engineering for
troubleshooting
of this device. Do not
attempt
any repairs to this Banner device; it contains no
field-
replaceable
parts or components. If the device, device part, or device component is determined to be
defective
by a Banner
Applications
Engineer, they will advise you of Banner's RMA (Return Merchandise
Authorization)
procedure.
Important: If instructed to return the device, pack it with care. Damage that occurs in return shipping is not covered by warranty.
16.2 Maintenance
Maintenance tasks include keeping the hardware free of dust and dirt and
updating
the Vision Manager
software
and sensor
firmware
as new versions become available.
16.2.1 Clean the Sensor
Regularly remove any dust or dirt from the sensor using a
soft
cloth.
If needed, slightly dampen the cloth with a weak
solution
of neutral detergent. Avoid
getting
dirt on the imager (the area behind the
lens). If the imager is dirty, use
anti-static
compressed air to blow
off
the dust.
16.2.2 Clean the Lens
Regularly remove dust, dirt, or
fingerprints
from the lens.
Use
anti-static
compressed air to blow
off
dust. If necessary, use a lens cloth and lens cleaner or window cleaner to wipe
off
remaining
debris.
16.2.3 Update the
Software
and Firmware
The current version of Vision Manager
software
and the sensor
firmware
is available for download from
16.3 Contact Us
Corporate Headquarters
Address:
Banner Engineering Corporate
9714 Tenth Avenue North
Minneapolis, Minnesota 55441, USA
Phone: +1 763 544 3164
Website:
Europe
Address:
Banner Engineering EMEA
Park Lane Culliganlaan 2F
Diegem B-1831, Belgium
Phone: +32 (0)2 456 0780
Website:
Email: [email protected]
Turkey
Address:
Banner Engineering Turkey
Barbaros Mah. Uphill Court Towers A Blok D:49
34746
Batı
Ata
ş
ehir Istanbul Türkiye
Phone: +90 216 688 8282
Website:
Email: [email protected]
India
Address:
Banner Engineering India Pune Head Quarters
Office
No. 1001, 10th Floor Sai Capital, Opp. ICC
Senapati
Bapat Road
Pune 411016, India
Phone: +91 (0) 206 640 5624
Website:
Email: [email protected]
VE Series Smart Camera
www.bannerengineering.com - Tel: 763.544.3164
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