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Troubleshooting 48

Tickling sense - touching cabinet

The BeoSound Moment hub (SoundHeart) can be connected to the ground wire in the mains wall outlet, conditional the installation provides such.
By this he tickling feeling disappears when touching the cabinet. See Grounding Cabinet

.

TV speakers

If more TVs are present in the home installation, only one of these can play the BeoSound Moment as source. As it is possible in the TV to select

BeoSound Moment as source, and when this takes place in another TV than the first one that has been used in such a way, the recent TV will play

the BeoSound Moment source, and the BeoSound Moment will show this latest TV in the

Sound

>

Speaker setup

display.

The previously used TV(s) will unfortunately indicate failed on the connection to BeoSound Moment. Remove unused connections to mend such.

WMA lossless files not playing

Not all music formats are supported. WMA lossless files can be converted to FLAC format.
In BeoSound 5/BeoMaster 5 the 'Transcoding' functions can be set to On and WMA files will be transcoded on-the-fly.

The converter program

can be used, and also offers batch conversion.

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Содержание BeoSound Moment

Страница 1: ...BeoSound Moment Type 2980 2988 BeoSound Moment interface Jukebox Type 2979 2998 BeoSound Moment hub SoundHeart Type 2997 Installation Guide English version 1 1 Version 1 0 2015 01 26...

Страница 2: ...lity wireless sound BeoSound Moment hub SoundHeart connects to the home router AP either via a LAN cable or wirelessly The BeoSound Moment interface Jukebox connects to the home router AP wirelessly o...

Страница 3: ...igates you to the previous view Navigates you directly to the start page Navigates directly to the table of contents these are active links click the link to be directed directly to the associated sec...

Страница 4: ...r listening pattern throughout a week which means that you can choose PatternPlay so that your listening preference is what you get when at the time where PatternPlay is activated However it is still...

Страница 5: ...the BeoSound Moment hub SoundHeart and a media server although it is possible to use wireless connections Descriptions on whether to use a Basic Network setup or a Bang Olufsen Network setup is found...

Страница 6: ...d to the hand held device from Apple App Store or Google Play Store see page 49 QR code used to download the BeoMusic App from AppStore QR code used to download the BeoMusic App from Google Play Bluet...

Страница 7: ...al information read about the MoodWheel When the wooden side is not visible the display can shift between three views in an endless loop mood wheel tiles of covers radio channels and list of tracks Pa...

Страница 8: ...is ON Playing can be started by either pressing the Mute button again or press Play via the a single tap in the centre button of the touch wheel or start playing from the BeoMusic App Socket cover Th...

Страница 9: ...ss connection to an Access Point SPEAKERS Connects to speakers using Power Link Product cable LINE IN Connects to a music source using RCA connectors See page 41 about sensitivity on LINE IN Connects...

Страница 10: ...king yellow The BeoSound Moment interface Jukebox is not connected to the home router AP Move within range of the home router AP and make sure the home router AP is powered On and available Availabili...

Страница 11: ...es the auto detection mode Press Network button SoftAP mode The BeoSound Moment hub SoundHeart disconnect to the AP and acts as a SoftAP See page 51 Setting up to the home router AP is required manual...

Страница 12: ...reset is being performed Prerequisite to this is that the BeoSound Moment interface Jukebox has connection to the BeoSound Moment hub SoundHeart via the home router AP After a while the First time set...

Страница 13: ...If less than 1 second no action will take place If more than 5 seconds the aluminium touch wheel and the wood touch wheel will loose function to continue from this situation place the BeoSound Moment...

Страница 14: ...ms no time out Wired or wireless network connection is not established Critical firmware problem Red slow flashing 200 ms 100 ms no time out Critical firmware problem Disconnect product from mains and...

Страница 15: ...or wirelessly via Wireless Power Link Tx Sharing speakers with TV Network Link Sharing speakers with the TV in same room In an integrated setup also known as television speaker sharing This means that...

Страница 16: ...ster or AV Master In Settings NetworkLink ensure Connect to primary has the BeoSound Moment 12345678 actual serial number selected from the drop down list In Sources visible in ML the various sources...

Страница 17: ...Consequently this reduces the distance to placement of wireless speakers in certain directions This is especially at each side behind and below the BeoSound Moment hub SoundHeart The distance must be...

Страница 18: ...tance between the BeoSound Moment and any receiver must not exceed 12 m 40 ft Ideally there must be placed no objects between the BeoSound Moment and the speakers especially not objects consisting of...

Страница 19: ...the BeoSound Moment hub SoundHeart temporarily into SoftAP mode See page 51 Initiating setup The BeoSound Moment is brought into First time setup by first initiating a Factory reset see page 12 and a...

Страница 20: ...Going to previous page even makes it possible to connect wireless speakers When a Yes button related to either of the speaker types is pressed and a speaker is found connected a page is displayed as f...

Страница 21: ...to add your personal music collection The music collection can either be placed in a DLNA media server BeoSound 5 BeoMaster 5 or iTunes on a computer If only one media server s found it will be select...

Страница 22: ...with at check mark Press on the appropriate button DOWNLOAD FOR MAC or DOWNLOAD FOR WINDOWS An installation wizard for the Twonky Server will guide the user through the installation making the comput...

Страница 23: ...figuring the music collection database It may take several hours as approx 1000 tracks are processed per hour The database can hold at least 10 000 tracks When completed a check mark is shown in the u...

Страница 24: ...mium a required subscription that is paid by a monthly fee No advertisements and no limitations Free of charge for the first 15 days See details on Deezer via a wikipedia look up Libraries Favourite t...

Страница 25: ...fields presented Note the e mail address is used as user name when setting up the BeoSound Moment Press the Sign UP button Recommended settings Press By Location and choose relevant continent country...

Страница 26: ...can also be done later see page 33 Note Only one Media Server NAS can be chosen Bluetooth streaming Any hand held device that has access to music content and has a bluetooth radio can play the conten...

Страница 27: ...de using The BeoMusic App and select Standby from the function list This also set the speakers in Standby mode A BeoRemote One or Beo4 This also set the speakers in Standby mode The Play Pause is set...

Страница 28: ...ng as the BeoSound Moment interface Jukebox is within the reach of the home router AP it can be used for operating the BeoSound Moment Charging levels When the BeoSound Moment interface Jukebox is pla...

Страница 29: ...d play queue from the media server MUSIC LINE IN plays the line in connected source MUSIC PATTERENPLAY starts playback of PatternPlay MyButton switches on the source dedicated to the MyButton see onli...

Страница 30: ...nected source Volume Volume PLAY STOP Previous Next Standby Mute Add A AUX to list St By LIST ADD AV and find A AUX using navigation up button and select by pressing Then press and hold BACK Beo4 in a...

Страница 31: ...App Playing via BeoSound Moment connected speakers Play Pause Previous Next Volume wheel Adjust volume up or down Playing via BeoSound Moment using TV speakers Mute Previous Next Volume Volume BeoSoun...

Страница 32: ...d right for previous track The methods of handling is seen in the guide delivered with the product BeoMusic App The BeoMusic App is used on hand held devices to control the BeoSound Moment See page 49...

Страница 33: ...SW SoundHeart serial number SoundHeart type number and main processor firmware version Also HW revisions are stated regarding the Main Board the Main Processor module and the Wireless Power Link Tx m...

Страница 34: ...on the battery is left Troubleshooting The following submenus can be activated Logs that will present the important parts of the log file of the BeoSound Moment Product configuration that lists the sp...

Страница 35: ...to Off not recommendable A check for new updates are made every night local time somewhere between T00 00 and T06 00 and takes only place if automatic update is set to On and it BeoSound Moment is in...

Страница 36: ...description about TuneIn functions and features Enter TuneIn credentials When Enter TuneIn credentials is greyed out an account is related to in the BeoSound Moment When Enter TuneIn credentials are s...

Страница 37: ...tent in the database i e music title artist cover and mood will be removed and new data organized in the database will be built based on the music content selected BeoMusic App Download BeoMusic App R...

Страница 38: ...Sound Moment Advanced settings Use DHCP If DHCP shall be used in the home router AP this can be chosen by pressing On default setting The BeoSound Moment receives IP addresses dynamically from the hom...

Страница 39: ...pe For each speaker press Locate and press the appropriate channel Note that subwoofer speakers will have subwoofer as channel The speakers will then be connected Set up wired speakers Read instructio...

Страница 40: ...the first time setup In this case the setting will be set to On If TV speakers are set to Off it can be decided to choose to use the TV speakers by pressing on On When TV speakers are set to On and i...

Страница 41: ...imum level 90 and the possible choices are Maximum level 90 Loud level 80 Medium level 70 Quiet level 60 Sensitivity on line in Setting on the input sensitivity level on devices cabled to the line in...

Страница 42: ...st to see all languages selectable Danish German English Spanish French Italian Japanese Dutch Portuguese Russian Slovenia Swedish Language The language set as display Language either during First tim...

Страница 43: ...o Off When set to On the tracks in the playlist is shown in alphabetical order When set to Off the order is as selected and or on the recording Also please read information on the display Artist A Z i...

Страница 44: ...vers and moods and when Rebuild is activated a new content database will be made See also page 12 Settings regarding language time date music sources etc are not affected Factory reset Pressing Reset...

Страница 45: ...t arrow may be used Let go and wit approx 5 s until LED switch Off Mode 1 is set BeoLink Converter NL ML setup BeoSound Moment only supports integrated setup with one product TV Network Link or BeoLin...

Страница 46: ...nd Moment interface Jukebox Display operations are unstable When the BeoSound Moment interface Jukebox is placed for charging in the BeoSound Moment hub SoundHeart the operation on the display may be...

Страница 47: ...in BeoSound Moment interface Jukebox AzurWave Technology is the wireless circuit in the BeoSound Moment hub SoundHeart No sound when set to play The Mute button is activated and On indicated by the Mu...

Страница 48: ...d when this takes place in another TV than the first one that has been used in such a way the recent TV will play the BeoSound Moment source and the BeoSound Moment will show this latest TV in the Sou...

Страница 49: ...splayed in clear text BeoMusic App QR code The QR code is scanned in the display of the BeoSound Moment interface Jukebox for the BeoMusic App home page from which the BeoMusic APP can be downloaded t...

Страница 50: ...y be connected If needed a cable adapter from RCA connectors to RJ45 may be required Insert the RJ45 plug into one of the SPEAKER sockets To make use of the speakers and to make the speaker setup make...

Страница 51: ...tablishing connection First time setup The two devices may not have connection established to the AP in the following situations At first time setup When the home router AP is replaced by a new one Wh...

Страница 52: ...be connected to mains and earth using the Mains grounding kit see the Retail Ordering System that provides a soft ground connection The RJ45 plug with the mains cable can be placed in either of the S...

Страница 53: ...re that ServiceTool is updated to the latest version If not upgrade and restart ServiceTool Scroll down to BeoSound section Select BeoSound Moment and click Launch Click next to each item to expand th...

Страница 54: ...ter BeoSound Moment interface Jukebox into production mode by 1 Move the BeoSound Moment interface Jukebox away from charging on the BeoSound Moment hub SoundHeart 2 Tap 4 times on centre of the alumi...

Страница 55: ...acement connect the ServiceTool to the BeoSound Moment hub SoundHeart See page 53 Press Configure to update the Wireless Power Link Tx with the correct information Press Read to read the current count...

Страница 56: ...rs Enter the same serial number again to confirm and ensure the number is entered correctly Complete by pressing OK If Successful continue USB memory stick software update see page 58 before any other...

Страница 57: ...ox as follows Remove Socket cover Select Software update Press Check for updates If new SW found press Update now If menus are not accessible use one of the following methods for SW update LAN Softwar...

Страница 58: ...er In the USB memory stick drop down list select the drive for the USB device Press Read to read the current Software on USB memory stick In the Select Software Build drop down list select the desired...

Страница 59: ...nt mode which will take a while Changing WiFi region Connect product to ServiceTool and ensure connection is established see page 54 In the Change Region drop down list select appropriate region Press...

Страница 60: ...d ensure the number is entered correctly and press OK If Successful message is displayed and a reboot will take place If Failed redo this instruction step Wait for product to reboot If any of the othe...

Страница 61: ...xembourg Monaco Norway Oman Poland Portugal Romania Saudi Arabia Serbia Slovak Republic Slovenia Spain Sweden Switzerland Turkey 2982 Botswana Ghana Ireland UK HF3 2980 Bahrain Chile Egypt India Malay...

Страница 62: ...omputers is regarded a transmission system The distance between a 5 GHz transmitter and a speaker must be no more than 12 m 40 ft see page 18 The stereo surround sound setup must be within an area of...

Страница 63: ...Band to scan in the 5 GHz band Press Wi Fi and select the net board of your computer in this example Intel R Centrino R Advanced N 6205 to enable the on board WLAN Click on the tool to have the Displ...

Страница 64: ...Site survey Wi Spy 64 Channel No s Display selected networks Colouring by Density Wi Fi Channels Full 5GHz band set check mark...

Страница 65: ...45 socket Pin 1 Not used Pin 2 ATI_Tx Pin 3 ATI_Rx Pin 4 ATI_ON Pin 5 Not used Pin 6 Not used Pin 7 GND Pin 8 Not used Shield Data GND SPEAKERS RJ45 used for Power Link 1 and 2 Pin 1 Not used Pin 2 PL...

Страница 66: ...tion 51 sequence 19 Follow up 5 G Grounding cabinet 52 H Home router AP 5 19 I Icon indications 10 Incorrect product TV speakers 47 Initial knowledge 5 Initiating setup 19 Interface 32 IP address 33 I...

Страница 67: ...App 31 BeoRemote One 29 BeoSound Essence Remote control 30 Remote controls 29 Reset 44 Reset functions 12 S Scenarios supported 15 Sensitivity 47 on line in 41 signal to speakers 18 Serial Number 33...

Страница 68: ...34 Wireless icon 10 Wireless Network button 11 Wireless Speaker button 11 Wireless Speaker LED indications 14 Wireless speakers reduced distance 17 setup 39 Wi Spy 63 setting up 63 WMA lossless files...

Страница 69: ...69...

Страница 70: ...now 49 Use of ServiceTool 53 Combination of Channel pattern and product type No Wireless Power Link on 5 GHz 61 Distance between 5 GHz transmitters 62 Site survey Wi Spy 63 Connection specifications 6...

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