32
BVS SC-_1280Z00-70-000
SMART
CAMERA
IO
6
Appendix
6.1 Troubleshooting Table
Error
Cause
Action
No connection to
the camera pos-
sible
Incorrect network configura-
tion
Check and implement the measures defined in the "Notes on
network connections" chapter.
Alternative access to the camera (direct connection):
1. Disconnect the camera's power supply.
2. Use a PC/laptop with an Ethernet port.
3. Disconnect the PC from all networks by removing all
network cables and disabling the WLAN (if present).
4. Establish a direct connection between the PC and
the camera by connecting the camera's network ca-
ble directly to the PC's Ethernet port. Do not use any
switches/routers/hubs.
5. Restore the camera's power supply.
6. The camera now starts up and establishes a network
address with the connected PC. This may take up to
5 minutes.
7. Follow the sequence mentioned in the "First steps"
chapter under "Connecting with the smart camera"
8. Open the system settings and check the camera's
network configuration. In case of doubt, consult an IT
expert.
No connection to
the camera pos-
sible
Incorrect configuration of PC
-
Wrong IP address
If you cannot get an connection to the camera as described
before, it could be possible, that your PC/laptop doesn't find
the camera because it doesn't negotiate an IP address with
the camera. Please ensure that your PC retrieves it's IP ad-
dress automatically (DHCP):
1. Open the settings of your network adapter and there
the settings of the internet protocoll (TCP/version 4)
2. Set the IP address to
automatically
3. Inside the tab alternative configuration also set the
IP address to
autmatically
4. Close the windows and restart the PC
5. Retry the previously described way
No connection to
the camera pos-
sible
Incorrect configuration of PC
-
NetBIOS name (
) of the smart
camera is not dissolved
If you still cannot get an connection to the camera as de-
scribed before, it could be possible, that your PC/laptop can-
not dissolve the NetBIOS name (
) of
the smart camera.
Please check the "Node Type" of your PC:
1. Open the command promt of your system.
2. Enter
ipconfig /all
.
You will find the entry "
Node Type
" in "
Windows IP
Configuration
". Here should be "
Hybrid
".
Otherwise, change the entry in the following way:
https://msdn.microsoft.com/en-us//li-
brary/cc757386(v=ws.10).aspx
If you still cannot connect to the camera, using Intel network
cards, try to install the driver without "
Intel PROSet for Win-
dows Device Manager
" and without "
Advanced Network Ser-
vices
" or to deinstall both options.
No connection to
the camera pos-
sible (especially
with laptops)
Incorrect configuration of PC
-
NetBIOS name (
) of the smart
camera is not dissolved be-
cause of a WiFi connection
Because of a WiFi connection, the DNS server of your inter-
net service provider is used to resolve the NetBIOS name
(
) of the smart camera. The DNS
server, of course, does not know the address
and responds with an error messsage.
Please
1. turn off the WiFi module and
2. reboot the laptop.
Now, you can check, if the camera was resolved using the
Windows shell:
1. Click on the Windows start button and
2. enter
cmd
.
3. Enter
nbtstat -c
.
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