Troubleshooting
Guide
Observed Issue
Cause
What to do
The freshTECH Appliance will
not turn on when I push the
buttons.
Check to see that the
appliance is plugged in.
Plug the appliance in and
look at the Display for
flashing “--”.
The Cooking Pot is not heating
sufficiently.
The Pot is not seated
properly on the Heating
Surface.
Reposition the Pot on the
Base per instruction manual.
Ensure the handles are at
the positions 3 o’clock
and 9 o’clock.
The jam / jelly
process was not
initiated.
Ensure that the program
has begun and that all steps
from the recipe book were
followed.
The Display is showing “E1”.
The temperature in the Pot
has exceeded the maximum
temperature allowed for
cooking and the unit has
turned off.
Press the
cancel
button.
“CO” will then appear in the
display signaling the unit is
in cooling mode. Wait until
“--” appears indicating the
unit is cool and ready to
begin again.
Check that the Pot is
correctly seated onto the
Heating Surface.
There is no fruit or juice
inside the Cooking Pot.
Add the fruit or juice
specified in the recipe
book into the Pot. Follow
the instructions to restart
the jam or jelly process.
The Display is showing “CO”.
The appliance is cooling
down after the jam/jelly
making cycle is complete.
Cooling time is
approximately 30 minutes.
The cooling process
is necessary for all
components to cool
down between separate
batches.
Wait for machine to
display “--” which
indicates the appliance
has cooled and is ready
for the next batch.
There is a crackling sound
and smoke is emitting from
the bottom of the Pot.
There is jam or sugar that
has spilled onto the Heating
Surface.
Press the
cancel
button
and then unplug the power
cord.
Remove Pot, wait for
components to cool and
wipe off any residue left
on the heating element.
If the problem persists
contact Customer
Support.
The Stirrer is not turning.
The Stirrer is not seated
properly and not engaged
with the motor.
Gently push the Stirrer
down to engage the motor
to the stirrer shaft
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