Warranty Information
Your
DUO
comes with a 2
year defects warranty to cover
against faults in materials and
workmanship when your pram is
used under normal conditions,
according to our user manuals
and technical speci
f
ications.
Please note: this excludes your free
accessories and accessories sold
separately.
The benefits under our warranty
are in addition to other rights and
remedies under the law in relation to
consumer goods: Our goods come with
guarantees that cannot be excluded
under the Australian Consumer Law.
You are entitled to a replacement
or refund for a major failure and for
compensation for any other reasonably
foreseeable loss or damage. You are
also entitled to have the goods
repaired or replaced if the goods fail to
be of acceptable quality and the failure
does not amount to a major failure.
The warranty period starts from the
date that your pram is dispatched from
our warehouse and is valid in Australia
only.
To make a claim email us at:
[email protected] with
a detailed description, video and/or
photos of the defect and a photo of the
batch number, which is located inside
the back of your basket. Our warranty
team will then determine the best
way to resolve any defects or faults.
Babybee reserves the right to repair,
exchange or replace the damaged item
with a replacement part. Some parts
may be replaced with newer model
parts as the pram is improved over
time.
The warranty is not valid in the
following cases:
• Defects or faults resulting from
improper assembly, care or use
as outlined in our user manual;
• Defects or faults resulting from an
accident, airline or transport damage;
• Normal wear and tear, including
scratches to the frame or colour fading
of the fabrics;
• Damage to handle/belly bar grips or
fabrics (i.e. scuffs or tears) as a result
of normal handling and daily use;
• Corrosion, mold or rust due to
extreme environmental conditions,
including high humidity, salt spray,
snow or due to lack of regular
maintenance.
• Products that are purchased second
hand or from an unauthorised
distributor;
• Using a part or accessory that is not
compatible with the product and/or not
manufactured by Babybee Prams;
• If you or a third party has attempted
to modify or repair the pram without
having received written permission
from Babybee Prams.
• Claims from anyone other than the
original purchaser (i.e. no longer valid
if gifted or sold to another individual)
• Damage resulting from extreme heat
conditions (i.e. leaving in car on hot
days)
• Customer dissatisfaction with the
product in terms of fit, weight,
functionality, colour or design.
Safety Warnings
The Babybee
DUO
is designed and
tested to comply with AS/
NZS2088:2013.
The ACCC has identi ied several key
hazards associated with prams and
strollers which could result in
serious injury or even death:
• The pram or stroller rolling away
from the carers control
• Limb and finger injuries
• Falls
• Strangulation or suffocation
Please read and follow the bellow
warning notices before using your
stroller:
To avoid injury or death:
• Always apply the brakes
whenever the pram/
stroller is stationary.
• Do not leave children
unattended.
• Secure the child in the stroller
harness at all times.
• Do not carry extra children or
bags on the pram/stroller.
• Make sure children are clear
of any moving parts if you
adjust the pram/stroller.
Seat Specific
• This stroller seats
two
passenger
s
with
a maximum weight limit of 20kg
each
.
• Not suitable for a child under 6 months
old who cannot sit up unaided.
• Do not allow your child to climb
unassisted into the stroller.
Safety Harness
• Please ensure that your child correctly
wears the fitted and adjusted safety
harness at all times with all 5 straps
secured.
• Never leave the harness buckled when
not fitted to the child in the stroller. The
harness can form loops which may
cause a strangulation hazard.
Bassinet Specific
• Maximum weight that can be carried
in the bassinet is 9kg.
• Do not use the bassinet once the
child can sit up unaided.
• Not to be used for overnight or
unsupervised sleeping.
• Only use the bassinet in a flat position.
Do not recline.
• Do not add additional mattress or
padding inside the bassinet.
• To reduce the risk of SIDS,
paediatricians recommend healthy
infants be placed on their backs
to sleep, unless otherwise advised
by your physician.
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