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AXIS Q6044 PTZ Dome Network Camera

Troubleshooting

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and
video using H.264

Synchronize the product’s date and time settings with an NTP server. Go to

Setup > System

Options > Date & Time

Distorted audio

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 39

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Condensation in dome

Blurred image

Activate fan and heater to remove possible moisture from dome

Содержание Q6044 PTZ

Страница 1: ...AXIS Q6044 PTZ Dome Network Camera User Manual ...

Страница 2: ...s of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65...

Страница 3: ...E is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how ...

Страница 4: ...Up Video Streams 19 Stream Profiles 20 Camera Settings 21 Overlay 22 Privacy Mask 24 Set Up Audio 25 Audio Clips 26 Configure the Live View Page 27 PTZ Pan Tilt Zoom 29 Preset Positions 29 Gatekeeper 30 Autotracking 30 Guard Tour 31 OSDI Zones 32 Advanced 32 Control Queue 34 Detectors 35 Shock Detection 35 Motion Detection 35 Audio Detection 36 Applications 37 Application Licenses 37 Upload Applic...

Страница 5: ...Support 58 Advanced 58 Reset to Factory Default Settings 59 Multi Connector Cable sold separately 60 Troubleshooting 61 Check the Firmware 61 Upgrade the Firmware 61 Symptoms Possible Causes and Remedial Actions 62 Technical Specifications 65 Connection Diagrams 67 Performance Considerations 67 5 ...

Страница 6: ...ould result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information wh...

Страница 7: ...net connector with Power over Ethernet Plus PoE NO NO NOTICE TICE TICE Use the supplied midspan NO NO NOTICE TICE TICE Due to local regulations or the environmental and electrical conditions in which the product is to be used a shielded network cable STP may be appropriate or required All cables connecting the product to the network and that are routed outdoors or in demanding electrical environme...

Страница 8: ...ntrol Button For location of the control button see Hardware Overview on page 7 The control button is used for Resetting the product to factory default settings See page 59 Connecting to an AXIS Video Hosting System service See page 51 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 51 To connect p...

Страница 9: ... Unlit No camera connected Green Steady when camera connected normal operation Green flashing Slow flash when overcurrent or short circuit condition on the port Port Green flashing Fast flash when input voltage is out of range or other internal error AC Green Steady when AC power input connected 9 ...

Страница 10: ... Utility to locate the product on the network For information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must firs...

Страница 11: ... and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displaye...

Страница 12: ...igger 1 Go to Setup Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 39 To show the manual trigger buttons in the Live View page 1 Go to Setup Live View Config 2 Un...

Страница 13: ...e control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and ...

Страница 14: ...led Auto is visible next to the Iris bar bar Important In an environment with varying light conditions it is recommended to use the Brightness bar instead of the Iris bar to adjust image brightness since changing the brightness level will not disable auto iris automatic exposure Brightness bar Click on a position on the brightness bar to adjust the image brightness This setting will not be saved T...

Страница 15: ... there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of ...

Страница 16: ...om the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to ...

Страница 17: ...trol in addition audio can be accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Mult...

Страница 18: ...age Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 47 2 TCP IP See page 50 3 Date Time See page 49 4 Video Stream See page 19 5 Audio Settings See page 25 The Basic Setup menu can ...

Страница 19: ...face recognition The pixel counter can be used When setting up a video stream see Set Up Video Streams on page 19 Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with...

Страница 20: ...able bit rate VBR will be sufficient But if bandwidth is limited it is recommended to control the bit rate by selecting Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity MBR allows you to set a target bit rate that limits the bandwidth consu...

Страница 21: ...me regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online help Wide Dynamic Range Wide Dynamic Range WDR processing balances the brightest and darkest sections of a scene...

Страница 22: ...zoom position is changed the autofocus performs a search to find the ideal focus point Automatic focusing is enabled by default If the focus position is changed manually using the focus bar autofocus will be disabled even if enabled in Image Settings In this case use the PTZ control panel to enable autofocus see page 13 If required the focus control can be disabled under PTZ Advanced Controls Auto...

Страница 23: ... set up a dynamic mask which will always mask the specified part of monitored area For more information about privacy masks see Privacy Mask on page 24 To use an overlay image the image must first be uploaded to the Axis product The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger th...

Страница 24: ...t which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the...

Страница 25: ... and Listen buttons see AMC Audio Controls on page 13 Simplex Network Camera speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone on buttons must both be active see AMC Audio Controls on page 13 Simplex Network Camera microphone only Audio captured by the produc...

Страница 26: ...er can be connected to the Audio out connector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video Audio Audio Settings Note A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio...

Страница 27: ... a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Co...

Страница 28: ...t s output ports can be controlled directly from the Live View page Note To enable this setting at least one I O port must be configured as an output port See I O Ports on page 57 To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set fr...

Страница 29: ...position as Home 5 Click Add to save the preset position To include the preset position name in the overlay text go to Video Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming Date Time Formats in the online help Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View page a...

Страница 30: ... areas blocked by privacy masks and in exclude areas does not trigger autotracking It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotra...

Страница 31: ...ng Tour recording is described in Tour Recording on page 32 To add a guard tour 1 Go to PTZ Guard Tour and click Add 2 Select Create a preset tour and click OK 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random vi...

Страница 32: ...nter of the view to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI zone to be located Click Get to set the coordinates Proceed to where the upper right point of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Audio Video ...

Страница 33: ...ettings can be configured under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by default ...

Страница 34: ...and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 39 The event will immediately...

Страница 35: ... can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 39 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will ...

Страница 36: ...than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Au...

Страница 37: ...pplicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can...

Страница 38: ...Z Dome Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 38 ...

Страница 39: ...is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 35 2 Go to System Options Storage and set up the network share See page 56 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from...

Страница 40: ...Port Trigger the rule when an I O port receives a signal from a connected device See I O Ports on page 57 Manual Trigger Trigger the rule using the Manual Trigger button in the Live View page See Controls on the Live View Page on page 11 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trig...

Страница 41: ...ision Mode Set day mode IR cut filter on or night mode IR cut filter off Output Port Activate an I O port to control an external device Overlay Text Display an overlay text See Use Overlay Text in an Action Rule on page 24 Play Audio Clip See Audio Clips on page 26 PTZ Control Autotracking Start autotracking See Autotracking on page 30 Preset Position Go to a preset position Guard Tour Start a gua...

Страница 42: ...end Video Clip HTTPS Send Images Send Notification Send Video Clip Encrypted file transfer using HyperText Transfer Protocol Secure HTTPS Specify login information for the HTTPS server and validate the server s certificate If there is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a...

Страница 43: ...ow to upload certificates see Certificates on page 48 Create Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the infor...

Страница 44: ...nfigured under System Options Date Time see Date Time on page 49 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings S...

Страница 45: ...ding dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices s...

Страница 46: ...tting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matc...

Страница 47: ... menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between different vendor products inc...

Страница 48: ...ransport Layer Security The certificates are provided by a Certification Authority CA You need a CA certificate to authenticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page 48 Many CA certificates are preinstalled To allow the product to access a netwo...

Страница 49: ...ificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to config...

Страница 50: ...for connected Axis products or reset the product to the factory default settings see page 59 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the networ...

Страница 51: ...accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 fo...

Страница 52: ... address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Sele...

Страница 53: ... is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does no...

Страница 54: ...by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on import...

Страница 55: ...s data stored on the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is ...

Страница 56: ...d to one of the supported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share allows you to add network storage such as a NAS network attach...

Страница 57: ...n output port can be changed by for example an action rule Output as Grounded circuit The output port is in a conductive state when its current status is grounded circuit Port Status The list on the System Options Ports Devices Port Status page shows the status of the product s input and output ports Note A multi connector cable available from Axis is required when connecting I O devices to the Ax...

Страница 58: ...ccess Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshootin...

Страница 59: ...eset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To reset the product to the factory default settings 1 Press and hold the control button and the power button for 15 30 seconds until the status LED indicator flashes amber See Hardware Overview on page 7 2 Release...

Страница 60: ...arm notifications In addition to the 0 V DC reference point and power DC output the I O connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port De...

Страница 61: ...file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Camera M...

Страница 62: ... that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost t...

Страница 63: ...facturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower frame rate than expected See Performance Considerations on page 67 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that t...

Страница 64: ...t problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm ...

Страница 65: ...lor brightness sharpness white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light rotation 0 180 text and image overlay 32 individual 3D privacy masks image freeze on PTZ electronic image stabilization automatic defog Audio Audio streaming Two way Full duplex Half duplex Simplex Audio compression AAC LC 8 16 kHz G 711 PCM 8 kHz G 726 ADPCM 8 kHz Con...

Страница 66: ...able sold separately for AC DC power 4 configurable alarm inputs outputs Mic in Line mono input Line mono output to active speaker Edge storage Support for SD SDHC SDXC card Support for recording to dedicated network attached storage NAS For SD card and NAS recommendations see www axis com Operating conditions 0 C to 50 C 32 F to 122 F Humidity 10 85 RH non condensing Storage conditions 40 C to 65...

Страница 67: ...mount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unica...

Страница 68: ...pecifications Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect the frame rate and the general performance 68 ...

Страница 69: ...User Manual Ver M5 5 AXIS Q6044 PTZ Dome Network Camera Date June 2015 Axis Communications AB 2014 2015 Part No 1463358 ...

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