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AXIS P3224-V Mk II Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

.

Upgrade the Firmware

Important

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Note

• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the

upgrade, wait 10 minutes even if you suspect the upgrade has failed.

• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.

To upgrade the product’s firmware:

1. Download the latest firmware file to your computer, available free of charge at

www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the product’s webpages.

3. Under

Upgrade Server

, click

Browse

and locate the file on your computer.

4. Click

Upgrade

.

5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

6. Go to

Setup > Basic Setup

to verify the firmware upgrade.

AXIS Camera Management can be used for multiple upgrades. See

www.axis.com

for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product may become unresponsive. Flashing
red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on
the product’s label.

1. In

UNIX/Linux

, type the following from the command line:

arp -s <IP address> <serial number> temp
ping -l 408 <IP address>

In

Windows

, type the following from a command/DOS prompt (this may require that you run the command prompt as

an administrator):

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

60

Содержание P3224-V

Страница 1: ...AXIS P3224 V Mk II Network Camera User Manual...

Страница 2: ...lectromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2014 35 EU See Safety on page 3 Restrictions of Hazardous Substances RoH...

Страница 3: ...symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European...

Страница 4: ...7 About stream profiles 20 About ONVIF media profiles 20 Camera Settings 20 View Area 22 About overlays 23 About privacy masks 25 Configure the Live View Page 26 PTZ Pan Tilt Zoom 28 About preset posi...

Страница 5: ...0 Storage 55 Maintenance 57 Support 58 Advanced 58 Reset to Factory Default Settings 59 Troubleshooting 60 Check the Firmware 60 Upgrade the Firmware 60 Symptoms Possible Causes and Remedial Actions 6...

Страница 6: ...ld result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avo...

Страница 7: ...ecific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on pa...

Страница 8: ...the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 51 To connect press and hold the button for about 3 seconds LED Indicators Status LED Indication Unlit Connection...

Страница 9: ...assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences...

Страница 10: ...ord via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the pass...

Страница 11: ...e right button or to scale down the image to fit the browser window left button Click WDR on to enable WDR in intense backlight conditions Click WDR off to disable WDR in low light conditions for opti...

Страница 12: ...ntrols Note These controls are available if digital PTZ is enabled in the selected view area see View Area on page 22 With the PTZ Control Queue enabled the time each user is in control of the PTZ set...

Страница 13: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for li...

Страница 14: ...Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and...

Страница 15: ...s Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths...

Страница 16: ...cus Zoom See page 16 The Basic Setup menu can be disabled from System Options Security Users Set focus and zoom 1 Install the camera as described in the Installation Guide 2 Go to 3 On the Basic tab s...

Страница 17: ...etting up a video stream see Set Up Video Streams on page 17 Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the...

Страница 18: ...on with maintained video quality It requires a larger amount of processing power to decode than the Baseline profile High The High profile provides a higher compression than both Main and Baseline pro...

Страница 19: ...e of bitrate reduction Zipstream offers a number of bitrate reduction presets from Low to Extreme Low bitrate reduction is enabled by default and is safe to use in all applications while still reducin...

Страница 20: ...ew Config About ONVIF media profiles An ONVIF media profile consists of a set of configurations that can be used to change media stream settings ONVIF media profiles can be used by a client to configu...

Страница 21: ...e current exposure settings Max exposure time Shutter speed also called exposure time stands for the length of time the camera shutter is open thereby exposing the camera sensor to light If shutter sp...

Страница 22: ...ay Night The IR cut filter prevents infrared IR light from reaching the image sensor In poor lighting conditions for example at night or when using an external IR lamp set the IR cut filter to Off Thi...

Страница 23: ...t is also possible to display text when an action rule is triggered see How to include overlay text in an action rule on page 23 How to include overlay text 1 Go to Video Video Stream and select the I...

Страница 24: ...mage remains the same regardless of resolution and pan tilt or zoom movements To always cover a selected part of the monitored area use a privacy mask See About privacy masks on page 25 How to upload...

Страница 25: ...sks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in the Axis product and indicate...

Страница 26: ...rver Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more...

Страница 27: ...and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or...

Страница 28: ...camera view to the desired position 3 Write a name in the Current position field 4 Click Add to save the preset position How to include the preset position name in an overlay text 1 Go to Video 2 Sele...

Страница 29: ...rd tour in the Guard Tour List 3 Click Remove Advanced Controls Advanced PTZ settings can be configured under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined butto...

Страница 30: ...nd take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from th...

Страница 31: ...f or if the lens is sprayed covered or rendered severely out of focus 4 Click Save How to configure an action rule for tampering alarm 1 Go to Events Action Rules 2 Click Add to set up a new action ru...

Страница 32: ...lick Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application...

Страница 33: ...Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Sett...

Страница 34: ...ause false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in...

Страница 35: ...s a rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up...

Страница 36: ...example large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be dete...

Страница 37: ...om the camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are l...

Страница 38: ...only record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the...

Страница 39: ...s from the Trigger drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a St...

Страница 40: ...n additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops...

Страница 41: ...ion rule is triggered Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore...

Страница 42: ...Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a c...

Страница 43: ...OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly f...

Страница 44: ...figured under System Options Date Time see Date Time on page 49 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options...

Страница 45: ...e 44 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optio...

Страница 46: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the lan...

Страница 47: ...ded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to all...

Страница 48: ...based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by I...

Страница 49: ...1 Create a self signed certificate see How to create a self signed certificate on page 49 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the...

Страница 50: ...page 59 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If I...

Страница 51: ...from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibil...

Страница 52: ...address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as...

Страница 53: ...is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0...

Страница 54: ...management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note I...

Страница 55: ...d on the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the Syste...

Страница 56: ...ted file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4...

Страница 57: ...address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter th...

Страница 58: ...ystem Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Ser...

Страница 59: ...lt Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installati...

Страница 60: ...ctions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge a...

Страница 61: ...ress bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you rece...

Страница 62: ...n the client and the product need to be configured The TTL Time To Live value may need to be increased No multicast H 264 displayed in the client Check with your network administrator that the multica...

Страница 63: ...e System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Eve...

Страница 64: ...s result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution c...

Страница 65: ...User Manual Ver M1 11 AXIS P3224 V Mk II Network Camera Date August 2016 Axis Communications AB 2016 Part No 1628809...

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