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AXIS M4308-PLE Panoramic Camera

Troubleshooting

Issues with audio

There is no sound in my
recordings

Make sure that the top cover is mounted correctly. The microphones are located in the top cover.
Sound can only be recorded of the top cover is correctly connected to the device.

Performance considerations

When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

•

High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.

•

Rotating the image in the GUI will increase the product's CPU load.

•

Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

•

Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.

•

Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.

•

Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

•

Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.

•

Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

•

Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

•

Heavy network utilization due to poor infrastructure affects the bandwidth.

•

Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

•

Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.

Need more help?

Useful links

•

How to assign an IP address and access your device

Contact support

Contact support at

axis.com/support

.

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Содержание M4308-PLE

Страница 1: ...AXIS M4308 PLE Panoramic Camera User Manual ...

Страница 2: ...9 Status 19 Video 20 Audio 28 Recordings 29 Apps 29 System 30 Maintenance 47 Learn more 48 View area 48 Capture modes 48 Privacy masks 48 Overlays 48 Streaming and storage 48 Applications 51 Troubleshooting 54 Reset to factory default settings 54 Firmware options 54 Check the current firmware version 54 Upgrade the firmware 55 Technical issues clues and solutions 55 Performance considerations 57 N...

Страница 3: ...d enter the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Verify that no one has tampered with the firmware To make sure that the...

Страница 4: ...s Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview This video gives you an overview of the device interfa...

Страница 5: ...ic Camera Installation Installation To watch this video go to the web version of this document www axis com products online manual 71813 t10162017 Installation tutorial AXIS M4308 PLE AXIS M3077 PLVE AXIS M3057 PLVE Mk II 5 ...

Страница 6: ...ly This means that when the image is rotated so is the audio Configure the quad view Note Quad view is available in these mounting positions Desk Ceiling 1 Click and select Legacy device interface 2 Select Quad view among the live feed sources 3 Go to Settings System Orientation and click 4 To change the view order drag and drop the yellow boxes About capture modes Capture mode sets the boundaries...

Страница 7: ...r specific surveillance scenes use exposure modes Exposure modes lets you control aperture shutter speed and gain Go to Video Image Exposure and select between the following exposure modes For most use cases select Automatic exposure For environments with certain artificial lighting for example fluorescent lighting select Flicker free Select the same frequency as the power line frequency For envir...

Страница 8: ...s Image Exposure and move the Blur noise trade off slider toward Low noise Set the exposure mode to automatic Note A high max shutter value can result in motion blur To slow down the shutter speed set max shutter to the highest possible value Reduce sharpness in the image Reduce motion blur in low light conditions To reduce motion blur in low light conditions adjust one or more of the following se...

Страница 9: ...ause artifacts in the image WDR may not be available for all capture modes 1 Go to Video Image Wide dynamic range 2 Turn on WDR 3 If you still have problems go to Exposure and adjust the Exposure zone to cover the area of interest Find out more about WDR and how to use it at axis com web articles wdr Hide parts of the image with privacy masks You can create one or several privacy masks to hide par...

Страница 10: ...lay the text Motion detected when the device detects an object 1 Start the application if it is not already running 2 Make sure you have set up the application according to your needs Add the overlay text 1 Go to Video Overlays 2 Under Overlays select Text and click 3 Enter D in the text field 4 Choose text size and appearance 5 To position the text overlay click and select an option Create a rule...

Страница 11: ... FPS Turn on Dynamic GOP and set a high Upper limit GOP length value Note Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web interface Instead you can use a video management system or application that supports H 265 decoding Set up network storage To store recordings on the network you need to set up your network storage 1 Go to System Stora...

Страница 12: ...ou can set up rules as scheduled recurring or manually triggered 2 Enter a Name 3 Select the Condition that must be met to trigger the action If you specify more than one condition for the rule all of the conditions must be met to trigger the action 4 Select which Action the device should perform when the conditions are met Note If you make changes to an active rule the rule must be turned on agai...

Страница 13: ...stream profile where audio has been turned on 7 Set the prebuffer time to 5 seconds 8 Set the postbuffer time to 2 minutes 9 Click Save Provide visual indication of an ongoing event You have the option to connect the AXIS I O Indication LED to your network camera This LED can be configured to turn on whenever certain events occur in the camera For example to let people know that video recording is...

Страница 14: ...ogram is accessing a stream from the camera Select Live stream accessed as a condition Configure I O ports You need to connect the switch relay to the camera from the camera s webpage First configure the I O ports Set the PIR detector to an input port 1 Go to System Accessories I O ports 2 Set the direction to Input for port 1 3 Give the input module a descriptive name for example PIR detector 4 T...

Страница 15: ...Events Recipients and click Add recipient 4 Type a name for the recipient 5 Select Email 6 Type an email address to send the email to 7 The camera doesn t have it s own email server so it will need to log into another email server to be able to send mails Fill in the rest of the information according to your email provider 8 To send a test email click Test 9 Click Save Create a rule 10 Go to Syste...

Страница 16: ...tions under I O select Digital input 4 Select the relevant port 5 In the list of actions under Notifications select Send notification to email and then select the recipient from the list 6 Type a subject and a message for the email 7 Click Save Send an email automatically if someone spray paints the lens Activate the tampering detection 1 Go to System Detectors Camera tampering 2 Set a duration fo...

Страница 17: ...2 If the device has more than one input source select the correct one in Source 3 Go to Audio Device settings and turn on the correct input source 4 If you make any changes to the input source click Activate changes 5 Edit the stream profile that is used for the recording 5 1 Go to System Stream profiles and select the stream profile 5 2 Select Include audio and turn it on 5 3 Click Save Enhance v...

Страница 18: ...ergent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 18 ...

Страница 19: ...Feedback Share any feedback to help us improve your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface to the legacy device interface Status NTP sync Shows NTP synchronization information including if the device is in sync with an NTP server and the time rem...

Страница 20: ...he live view If you select a format with video compression it results in a higher CPU and memory usage Client stream information Turn on to show dynamic information about the video stream used by the browser that shows the live video stream The bitrate information differs from the information shown in a text overlay because of different information sources The bitrate in the client stream informat...

Страница 21: ...Select the frequency that is used in your region to minimize image flicker The American regions usually use 60 Hz The rest of the world mostly uses 50 Hz If you re not sure of your region s power line frequency check with the local authorities Image Appearance Scene profile Select a scene profile that suits your surveillance scenario A scene profile optimizes image settings including color level b...

Страница 22: ...adjusting the edge contrast If you increase the sharpness it may increase the bitrate and the amount of storage space needed as well Wide dynamic range WDR Turn on to make both bright and dark areas of the image visible Local contrast Use the slider to adjust the contrast of the image A higher value makes the contrast higher between dark and light areas Tone mapping Use the slider to adjust the am...

Страница 23: ...t lighting and good for a normal color temperature around 2800 K Fixed outdoors 1 Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K Fixed outdoors 2 Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K Street light mercury Fixed color adjustment for ultraviolet emission in mercury vapor lights common in street lighting ...

Страница 24: ... The camera adjusts the aperture gain and shutter automatically Automatic aperture The camera adjusts the aperture and gain automatically The shutter is fixed Automatic shutter The camera adjusts the shutter and gain automatically The aperture is fixed Hold current Locks the current exposure settings Flicker free The camera adjusts the aperture and gain automatically and uses only the following sh...

Страница 25: ...t conditions are very different from day to night Max gain works with max shutter to improve the image Motion adaptive exposure Select to reduce motion blur in low light conditions Blur noise trade off Use the slider to adjust the priority between motion blur and noise If you want to prioritize low bandwidth and have less noise at the expense of details in moving objects move the slider towards Lo...

Страница 26: ...he required storage To learn more see Reducing the bit rate with Axis Zipstream Select the desired level of bitrate reduction Off No bitrate reduction Low No visible quality degradation in most scenes This is the default option and it can be used in all types of scenes to reduce the bitrate Medium Visible effects in some scenes through less noise and a slightly lower level of detail in regions of ...

Страница 27: ...bitrate Maximum Select to set a maximum instant bitrate of the stream based on your network bandwidth Maximum Enter the maximum bitrate Variable Select to allow the bitrate to vary based on the level of activity in the scene More activity requires more bandwidth We recommend this option for most situations Orientation Rotate Rotate the image to match your requirements Mirror Turn on to mirror the ...

Страница 28: ...nd default Size Select the desired font size Select the position of the overlay in the image Privacy masks Click to create a new privacy mask The maximum number of masks depend on the complexity of all masks combined Each mask can have maximum 10 anchor points Privacy masks Click to change the color of all privacy masks or to delete all privacy masks permanently Mask x Click to rename disable or p...

Страница 29: ...a certain point in time Source Show recordings based on source Event Show recordings based on events Storage Show recordings based on storage type Click to play the recording Click to stop the recording Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click t...

Страница 30: ...c date and time manual NTP server Synchronize with NTP servers of your choice Primary NTP server and Secondary NTP server Enter the IP address of one or two NTP servers When you use two NTP servers the device synchronizes and adapts its time based on input from both Custom date and time Manually set the date and time Click Get from system to fetch the date and time settings once from your computer...

Страница 31: ... range 1024 65535 are allowed If you are logged in as an administrator you can also enter any port in the range 1 1023 If you use a port in this range you get a warning Certificate Select a certificate to enable HTTPS for the device Friendly name Bonjour Turn on to allow automatic discovery on the network Bonjour name Enter a friendly name to be visible on the network The default name is the devic...

Страница 32: ...ps are automatically turned off if you change to SNMP v3 or turn off SNMP If you use SNMP v3 you can set up traps through the SNMP v3 management application Trap address Enter the IP address or host name of the management server Trap community Enter the community to use when the device sends a trap message to the management system Traps Cold start Sends a trap message when the device starts Warm s...

Страница 33: ...r port based network admission control providing secure authentication of wired and wireless network devices IEEE 802 1x is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1x network devices must authenticate themselves The authentication is performed by an authentication server typically a RADIUS server for example FreeRADIUS and Microsoft Internet Authen...

Страница 34: ...l number and chip ID Custom signed firmware certificates can only be created by Axis since Axis holds the key to sign them Click Install to install the certificate You need to install the certificate before you install the firmware Users Add user Click to add a new user You can add up to 100 users Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64...

Страница 35: ...atter the state of the first condition If you don t select this option the rule will simply be active whenever all the conditions are met Invert this condition Select if you want the condition to be the opposite of your selection Add a condition Click to add an additional condition Action Select an action from the list and enter its required information For information about specific actions see G...

Страница 36: ...FTP Host Enter the server s IP address or hostname If you enter a hostname make sure that a DNS server is specified under System Network IPv4 and IPv6 Port Enter the port number used by the SFTP server The default is 22 Folder Enter the path to the directory where you want to store files If this directory doesn t already exist on the SFTP server you will get an error message when uploading files U...

Страница 37: ... The list shows all the schedules and pulses currently configured in the product along with information about their configuration Add schedule Click to create a schedule or pulse Manual trigger The manual trigger is used to manually trigger a rule The manual trigger can for example be used to validate actions during product installation and configuration MQTT MQTT Message Queuing Telemetry Transpo...

Страница 38: ...ix Used in the default values for the topic in the connect message and LWT message on the MQTT client tab and in the publication conditions on the MQTT publication tab Reconnect automatically Specifies whether the client should reconnect automatically after a disconnect Connect message Specifies if a message should be sent out when a connection is established Send message Turn on to send messages ...

Страница 39: ... QoS Select the desired level for the MQTT subscription Storage Network storage Add network storage Click to add a network share where you can save recordings Address Enter the IP address or host name of the host server typically a NAS Network Attached Storage We recommend you to configure the host to use a fixed IP address not DHCP since a dynamic IP address can change or that you use DNS Windows...

Страница 40: ...ormat a newly inserted SD card It formats the file system into ext4 Ignore Turn on to stop storing recordings on the SD card When you ignore the SD card the device no longer recognizes that the card exists The setting is only available for administrators Retention time Select how long to keep recordings to limit the amount of old recordings or to comply with regulations regarding data storage If t...

Страница 41: ... on the network environment ICE The ICE Interactive Connectivity Establishment protocol increases the chances of finding the most efficient path to successful communication between peer devices If you also enable STUN and TURN you improve the ICE protocol s chances STUN STUN Session Traversal Utilities for NAT is a client server network protocol that lets the device determine if it is located behi...

Страница 42: ...ent of calls from the device Registrar Enter the IP address for the registrar Transport mode Select the SIP transport mode for the account UPD TCP or TLS When you select TLS you get the option to use media encryption Media encryption only with transport mode TLS Select the type of encryption for media audio and video in SIP calls Certificate only with transport mode TLS Select a certificate Verify...

Страница 43: ...s increased flexibility reduced cost and future proof systems Add user Click to add a new ONVIF user Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64 characters long Only ASCII printable characters code 32 to 126 are allowed in the password for example letters numbers punctuation and some symbols Repeat password Enter the same password again Rol...

Страница 44: ... camera is in focus the lighting conditions are correct and the camera doesn t point at a scene that lacks contours for example a blank wall Camera tampering can be used as a condition to trigger actions Trigger after Enter the minimum time that the tampering conditions must be active before the alarm triggers This can help prevent false alarms for known conditions that affect the image Trigger on...

Страница 45: ...amming Interface or in the device interface Port Name Edit the text to rename the port Direction indicates that the port is an input port indicates that it s an output port If the port is configurable you can click the icons to change between input and output Normal state Click open circuit and for closed circuit Current state Shows the current state of the port The input or output is activated wh...

Страница 46: ...access the device for example when a wrong login password is used Network trace Important A network trace file might contain sensitive information for example certificates or passwords A network trace file can help you troubleshoot problems by recording activity on the network Select the duration of the trace in seconds or minutes and click Download Remote system log Syslog is a standard for messa...

Страница 47: ...rified firmware on your device This further increases the overall minimum cybersecurity level of Axis devices For more information see the white paper Signed firmware secure boot and security of private keys at axis com Firmware upgrade Upgrade to a new firmware version New firmware releases can contain improved functionality bug fixes and completely new features We recommend you to always use the...

Страница 48: ...s may appear warped in some view modes Overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a timestamp or during product installation and configuration You can add either text or an image Streaming and storage Video compression formats Decide which compression method to use based on your viewing requirements and on the prope...

Страница 49: ... get these settings if you request a video stream from the product and don t specify for example resolution or frame rate When you change the settings in the Stream tab it doesn t affect ongoing streams but it will take effect when you start a new stream The Stream profiles settings override the settings from the Stream tab If you request a stream with a specific stream profile the stream contains...

Страница 50: ...you use the average bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrat...

Страница 51: ...o axis com applications To find the user manuals for Axis applications go to help axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment To watch this vid...

Страница 52: ...which means you don t need a dedicated computer to run the application AXIS People Counter is suitable for any indoor environment like stores libraries or gyms How does estimating occupancy work You can use the application to estimate occupancy in areas with one or several entrances and exits Each entrance and exit needs to be equipped with a network camera with AXIS People Counter installed If th...

Страница 53: ...n analytic application that comes preinstalled on the camera It detects objects that move in the scene and classifies them as for example humans or vehicles You can set up the application to send alarms for different types of objects To find out more about how the application works see the user manual 53 ...

Страница 54: ... including the IP address to factory default values Note The installation and management software tools are available from the support pages on axis com support downloads To reset the product to factory default settings 1 Disconnect power from the product 2 Change the position of the factory default switch For more information on how to access the switch see the Installation Guide 3 Re connect pow...

Страница 55: ...axis com support firmware 1 Download the firmware file to your computer available free of charge at axis com support firmware 2 Log in to the device as an administrator 3 Go to Maintenance Firmware upgrade and click Upgrade When the upgrade has finished the product restarts automatically You can use AXIS Device Manager to upgrade multiple devices at the same time Find out more at axis com products...

Страница 56: ... when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis device must be synchronized with an NTP server Go to System Date and time The device is accessible locally but not externally To access the device externally we recommend you to use one of the following applications for Windows AXIS Companion free of charge ideal for small systems with basic surveill...

Страница 57: ...ss by large numbers of Motion JPEG or unicast H 265 clients affects the bandwidth Simultaneous viewing of different streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wherever possible to maintain a high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams simultaneousl...

Страница 58: ...artup completed Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost Red Firmware upgrade failure SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove...

Страница 59: ...r with Power over Ethernet PoE I O connector Use the I O connector with external devices in combination with for example motion detection event triggering and alarm notifications In addition to the 0 V DC reference point and power DC output the I O connector provides the interface to Digital input For connecting devices that can toggle between an open and closed circuit for example PIR sensors doo...

Страница 60: ...diagram for information about how to connect the resistors 0 to max 30 V DC Digital Output 4 Internally connected to pin 1 DC ground when active and floating unconnected when inactive If used with an inductive load e g a relay connect a diode in parallel with the load to protect against voltage transients 0 to max 30 V DC open drain 100 mA Example 1 DC ground 2 DC output 12 V max 25 mA 3 Supervise...

Страница 61: ...User Manual Ver M5 2 AXIS M4308 PLE Panoramic Camera Date June 2022 Axis Communications AB 2021 2022 Part No T10165337 ...

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