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AXIS P3301 Fixed Dome Network Camera

Troubleshooting

Lower frame rate than
expected

See

Performance Considerations on page 50

.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

.

Lower the image resolution.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video & Audio > Video Stream

and

Setup > Video & Audio > Camera Settings

.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.

Check that

Enable audio support

is selected under

Setup > System Options > Security > Audio

Support

.

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

.

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and
video using H.264

Synchronize the product’s date and time settings with an NTP server. Go to

Setup > System

Options > Date & Time

.

Distorted audio

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.

47

Содержание Fixed Dome Network Camera AXIS P3301

Страница 1: ...AXIS P3301 Fixed Dome Network Camera User Manual...

Страница 2: ...marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on p...

Страница 3: ...ic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally saf...

Страница 4: ...y Mask 20 Audio Settings 20 Audio Clips 22 Configure the Live View Page 23 Detectors 26 Camera Tampering 26 Motion Detection 26 Audio Detection 28 Applications 29 Events 30 Convert Event Types to Acti...

Страница 5: ...1 2 3 4 5 6 8 7 9 10 1 Network connector 2 I O terminal connector 3 Control button 4 Network indicator LED 5 Power indicator LED 6 Power connector 7 Audio out 8 Audio in 9 Status indicator LED 10 Micr...

Страница 6: ...ptions Ports Devices if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass...

Страница 7: ...failed upgrade Green Normal operation Power Amber Flashes green amber during firmware upgrade Note The Status LED can be configured to be unlit during normal operation To configure go to Setup System...

Страница 8: ...Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address f...

Страница 9: ...ot Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS...

Страница 10: ...tput buttons see page 24 Click the Active Inactive buttons to manually activate and inactive the product s output port For information about how to enable and configure output buttons see page 24 The...

Страница 11: ...e speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Speaker button Click to turn the speakers on or off Microphone button Click to mute or unm...

Страница 12: ...hat there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP...

Страница 13: ...es from the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and...

Страница 14: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used...

Страница 15: ...em Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 34 2 TCP IP See page 36 3 Date Time Se...

Страница 16: ...page 18 Overlay image See page 19 Privacy mask See page 20 Audio settings See page 20 Audio clips See page 22 Video Stream You can define the following video stream settings from Video Audio Video Str...

Страница 17: ...djusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rat...

Страница 18: ...noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance White balance is used to make c...

Страница 19: ...ts in the online help To enable overlays 1 Go to Video Audio Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must...

Страница 20: ...sk is a user defined area that prevent users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed...

Страница 21: ...ng a dynamic or battery powered microphone Microphone power will not harm the microphone if you are uncertain try switching it off and on To use a professional microphone requiring 48 V phantom power...

Страница 22: ...s too high choose a lower dB Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis produc...

Страница 23: ...23 Viewer Settings See page 24 Action Buttons These are the buttons described in Controls on the Live View Page on page 10 User Defined Links See page 24 Output Buttons See page 24 Default Viewer for...

Страница 24: ...Further decoder licenses can be purchased from your Axis reseller Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The rec...

Страница 25: ...AXIS P3301 Fixed Dome Network Camera Configure the Live View Page For more information about I O ports see I O Ports on page 41 25...

Страница 26: ...an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera...

Страница 27: ...ders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select...

Страница 28: ...expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases h...

Страница 29: ...y to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and li...

Страница 30: ...amera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 27 2 Go to System Options Storage and set up t...

Страница 31: ...defined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly m...

Страница 32: ...ownloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from...

Страница 33: ...AXIS P3301 Fixed Dome Network Camera Recordings 5 Click Save to save and start the recording 33...

Страница 34: ...ideo technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communicat...

Страница 35: ...the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or...

Страница 36: ...sion 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allows network administra...

Страница 37: ...stered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Name S...

Страница 38: ...the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP por...

Страница 39: ...ater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options Network QoS Using DSCP Differentiated Services Codepoint val...

Страница 40: ...d clients that support this protocol UPnPTM can be disabled under System Options Network UPnPTM RTP H 264 The RTP port range and multicast settings are configured under System Options Network RTP The...

Страница 41: ...Ports Devices I O Ports The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit Port Status The list on the System Options Ports Devices...

Страница 42: ...o list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can vie...

Страница 43: ...Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and manag...

Страница 44: ...fter the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed Whe...

Страница 45: ...r power has been applied to the product Ensure the Ping length is set to 408 For instructions see The product is located on a different subnet If the IP address intended for the product and the IP add...

Страница 46: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed o...

Страница 47: ...nance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance No audio Incorrect...

Страница 48: ...ast white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light wide dynamic range dynamic contrast Rotation 0 90 180 270 including Corridor FormatTM Mirr...

Страница 49: ...dows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Installation aids Pixel counter System Integration Management and maintenanc...

Страница 50: ...r system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and...

Страница 51: ...User Manual Ver M2 5 AXIS P3301 Fixed Dome Network Camera Date July 2014 Axis Communications AB 2011 2014 Part No 58800...

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