Troubleshooting
1. Verify Power - Ensure the Power cord is properly seated and connected to good outlet.
The front panel display and buttons will light up when pressed, and during power up.
2. Verify Connections - Check that all cables are fully seated.
3. HDBaseT Transmitters/Receivers not powering from the Matrix, try changing the POE set-
ting from AUTO to Forced (command list Page 20).
“SET OUT0 TP POE 1” - This will change the two HDBaseT Outputs to Forced (0=All).
“SET IN0 TP POE 1” - This will change the two HDBaseT Inputs to Forced (0=All).
4.
Not passing video, this may be an EDID issue. Out of the box the default is 1080P 2CH.
Try a canned EDID or copy the connected displays EDID - Pg. 8, 15, and 24.
5. IR Issues - Verify correct connections - P. 15 -17
6.
Visibly flashing Emitters may not function properly, try the IR Cables that come in the box
if you are experiencing issues
7. Audio Issues - Pg. 9, 10, 14, 15, 18, 22, and 23.
8.
Verify Source is set to output 8ch if using TOSLINK
9.
Note: This unit does NOT Down-Mix, for 2Ch port to function source must be set to 2Ch.
10. Still having issues, contact us
Support Direct - +1-605-977-3477
All inquiries - 1-605-274-6055
Submit a support request ticket
https://support.avproedge.com/hc/en-us/requests/new
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