Assistance From AVM Support
76
FRITZ!X USB – 8 Support
FRITZ! manual (FRITZ!data chapter). In the case of an error,
write down the exact wording of the error message. Support
requires this information to rectify the error.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the Support request form at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ!X USB Support at the fax
number:
+49 (0)30 / 39 97 62 66
Please also include the following information in your fax:
z
An e-mail address or fax number at which you can be
reached.
z
Personal data like your name and address.
z
The Product Identification Code which is printed on the
back of the CD case. Support staff will always check this
number to ensure that you are a registered user.
z
The operating system you are using, such as Windows
XP or Windows Me.
z
What is the version number of the FRITZ!X USB driver
software used? The version number of the README file
in the WINDOWS.<OPERATING SYSTEM> folder on the
FRITZ!X USB CD.
z
What is the version number of the PBX software of your
FRITZ!X USB? The version number is listed on the
“Update” page in the FRITZ!X configuration software.
z
At what point during the driver installation for FRITZ!X
USB does an error message appear?
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