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Troubleshooting

FRITZ!WLAN Repeater N/G

19

6

Troubleshooting

Help for Errors

If you have problems with the FRITZ!WLAN Repeater, try to remedy them
yourself using the following information.

6.1

Checking the Power Supply

6.2

Restricted Access

The display of the FRITZ!WLAN Repeater does not light up.

Possible Cause

The FRITZ!WLAN Repeater has no electricity.

Remedy

Make sure the FRITZ!WLAN Repeater is connected properly.

Make sure that the outlets the FRITZ!WLAN Repeater is
plugged into are live. Check this by plugging in a device you
know to be in working order, e.g. a reading lamp.

The user interface of the FRITZ!WLAN Repeater cannot be
displayed in the web browser.

Possible Cause

The FRITZ!WLAN Repeater cannot be reached at the address
“fritz.repeater”.

Remedy

Open the network overview of your WLAN access point and
check the IP address of your FRITZ!WLAN Repeater. Take note of
the IP address given there, open a new window in your web
browser, and enter the IP address in the address field. Press
“Enter”. The user interface of the FRITZ!WLAN Repeater opens.

Other devices in the network cannot be accessed.

Possible Cause

The devices are not set to obtain their IP addresses automatical-
ly.

Remedy

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Содержание FRITZ!WLAN Repeater N/G

Страница 1: ...Setup and Operation FRITZ WLAN Repeater N G More Range for Every Wireless Network Set tu up p a an nd O Op pe er ra at ti io on Basis Template Handbuch Deckblatt AVM FRITZ Box Produkte Stand 03 2009 ...

Страница 2: ...ications contained in the product description The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly discla...

Страница 3: ...n Access Point 10 4 Operating FRITZ WLAN Repeater 14 4 1 Operation Using the Display of the FRITZ WLAN Repeater 14 4 2 Operation Using a Web Browser on the Computer 15 5 Music in the Network with the FRITZ WLAN Repeater 16 5 1 Program for the Audio Bridge 16 5 2 Connecting a Stereo System 17 5 3 Connecting a Radio 17 6 Troubleshooting 19 6 1 Checking the Power Supply 19 6 2 Restricted Access 19 6 ...

Страница 4: ... 1 Technical Specifications 25 1 2 Disposal 26 1 3 Declaration of CE Conformity 27 1 4 Manufacturer s Warranty 28 2 More about WLAN 29 2 1 Standards 29 2 2 Security 32 2 3 Frequency Ranges 33 3 Customer Service Guide 36 3 1 Documentation 36 3 2 Information in the Internet 37 3 3 Updates and Software 37 3 4 Support from the Service Team 38 Index 50 ...

Страница 5: ...bol indicates useful hints to assist you in work ing with the FRITZ WLAN Repeater This symbol indicates important instructions that must be observed to avoid malfunctions Highlighting Function Examples Quotation marks Keys Buttons Settings pages Menus Commands File paths File names F1 key Help Advanced Edit Paste Copy C My Documents Info Underlined text Text input fritz repeater Pointed brackets J...

Страница 6: ...ring electrical storms Never let liquids get inside the FRITZ WLAN Repeater Otherwise electric shocks or short circuits may re sult The FRITZ WLAN Repeater is intended for indoor use only Do not open the FRITZ WLAN Repeater housing The device contains hazardous components and should only be opened by authorized repair technicians Insert the FRITZ WLAN Repeater in a socket in a dry location that is...

Страница 7: ...e FRITZ WLAN Repeater is integrated into the ra dio network in just a few steps providing for access to the Internet for computers located on the edge or out side of the range of your access point the connection to a media receiver you can use to receive tele vision over the Internet connection to audio devices like stereo systems and FM radios Uses of the FRITZ WLAN Repeater ...

Страница 8: ...oint in accordance with IEEE 802 11b g a n draft 2 0 and 2 4 or 5 GHz For WPS functionality a WPS compliant WLAN access point with up to date firmware For first configuration without WPS WLAN client that supports the WPA encryption standard For Installation Wizard and audio function Microsoft Windows Vista 32 bit or Windows XP 32 bit and an Internet connection WLAN access point with automatic IP a...

Страница 9: ...t The FRITZ WLAN Repeater provides for optimum extension of your wireless network when it is positioned halfway be tween your access point and the devices for which the wireless network is to be extended Connecting the FRITZ WLAN Repeater to the electricity grid 3 2 The Display of the FRITZ WLAN Repeater The FRITZ WLAN Repeater has a touch sensitive screen that can be used to configure the basic s...

Страница 10: ...ion Using WPS page 11 The quick WLAN connection WPS WiFi Protected Setup is an automatic configuration process for wireless networks and can be used with access points that are optimized for WPS AVM devices that support WPS include FRITZ Box Fon WLAN 7270 7240 and FRITZ Box WLAN 3270 Connecting Using the Online Wizard page 13 Connections to WLAN access points that do not support WPS can be establi...

Страница 11: ... of the access point must be set to visible announced The WPS function must be enabled Any active MAC address filter must be disabled tem porarily to establish the connection Establishing a Connection To connect the FRITZ WLAN Repeater with a FRITZ Box via WPS please keep the following instructions in mind 1 Make sure that your FRITZ Box has the latest firmware installed 2 Select the push button m...

Страница 12: ...Z WLAN Repeater automatically adopts the secu rity settings of the FRITZ Box and then displays the WLAN status information antenna icon if the con nection was established successfully 7 Now you can operate the FRITZ WLAN Repeater via a web browser on your computer Enter fritz repeater in the address field to open the user interface hold down for about 6 sec For devices from other manufacturers con...

Страница 13: ...o take to connect the FRITZ WLAN Repeater and the WLAN access point manually 1 Start the application of your WLAN client to search for WLAN devices at your location 2 Select the network named FRITZ WLAN Repeater N G 3 Enter the WPA WPA2 key 00000000 8 zeros 4 Start a web browser on your computer 5 Enter fritz repeater in the address field The FRITZ WLAN Repeater Wizard then will guide you through ...

Страница 14: ... be configured using a web browser on your computer Please follow the following instructions 4 1 Operation Using the Display of the FRITZ WLAN Repeater The following icons are shown on the display screen of the FRITZ WLAN Repeater for the basic settings Icon Description Icon Description start query status static entry applied flashing confirm entry entry not applied WLAN on WLAN off audio output e...

Страница 15: ...oint 1 Start a web browser on your computer 2 Enter fritz repeater in the address field The user interface of the FRITZ WLAN Repeater opens FRITZ WLAN Repeater user interface Configure the settings desired and then click Apply search run WLAN field strength firmware update Factory Settings display during night service display during hiberna tion Icon Description Icon Description If the web browser...

Страница 16: ...Please note the following 5 1 Program for the Audio Bridge 1 Start a web browser on your computer 2 Enter fritz repeater in the address field 3 Click Audio Output 4 Click Program for the Audio Bridge and follow the instructions 5 Select the device for which the music playback is to be enabled 6 Confirm by clicking Apply 7 Open the program for the audio bridge FRITZ Box Au dio and USB Remote Connec...

Страница 17: ...ng the connection ca ble at one of the two sockets on your FRITZ WLAN Repeater This concludes the connection of the stereo system to the FRITZ WLAN Repeater Connecting a stereo system to the FRITZ WLAN Repeater digital optic or analog line out 5 3 Connecting a Radio To connect an FM radio with the FRITZ WLAN Repeater work through the following instructions 1 Start a web browser on your computer 2 ...

Страница 18: ...ck Start Frequency Search or use the arrow keys to select a frequency 6 Set the same frequency on your radio 7 Confirm by clicking Apply This concludes the connection of the radio to the FRITZ WLAN Repeater Connecting a radio to the FRITZ WLAN Repeater ...

Страница 19: ...Check this by plugging in a device you know to be in working order e g a reading lamp The user interface of the FRITZ WLAN Repeater cannot be displayed in the web browser Possible Cause The FRITZ WLAN Repeater cannot be reached at the address fritz repeater Remedy Open the network overview of your WLAN access point and check the IP address of your FRITZ WLAN Repeater Take note of the IP address gi...

Страница 20: ...evices Remedy Configure the firewall to allow access to the network The WLAN connection between the FRITZ WLAN Repeater and the access point cannot be established Possible Cause The FRITZ WLAN Repeater is located beyond the range of the ac cess point Remedy Connect the FRITZ WLAN Repeater at another location and re start it Possible Cause The automatic connection with the access point via WPS fail...

Страница 21: ...AN adapter on the computer is not ready for operation Remedy Some of the WLAN adapters installed in notebooks must be ac tivated by flipping a switch on the notebook Possible Cause The computer is located beyond the WLAN range of the FRITZ WLAN Repeater Remedy Reduce the distance between your computer and the FRITZ WLAN Repeater Possible Cause The FRITZ WLAN Repeater and your access point are not ...

Страница 22: ... Repeater and of your WLAN access point are identi cal factory settings Then start the WPS function on your WLAN access point and switch to the reception area of the FRITZ WLAN Repeater Possible Cause A WLAN radio network in the vicinity of the FRITZ WLAN Repeater of your access point is causing interference Remedy Test a different radio channel If possible configure your access point so that it a...

Страница 23: ...r install Ser vice Pack 3 Higher data rates in accordance with the WLAN standard IEEE 802 11n are not available on one of the WLAN clients connected to the FRITZ WLAN Repeater e g your notebook Possible Cause The connection between the FRITZ WLAN Repeater and the WLAN base station or between the FRITZ WLAN Repeater and the WLAN client is not encrypted using WPA2 The use of the IEEE 802 11n standar...

Страница 24: ...e amplifier or use the miniature FM transmitter of the FRITZ WLAN Repeater to send the audio signals directly to an FM radio The radio signal is subject to interference the transmission has static Possible Cause The transmission frequency you set overlaps with adjacent transmitters Remedy Change the FM transmission frequency Please note the infor mation in the chapter Connecting a Radio from page ...

Страница 25: ...101 x 76 x 76 mm Supply voltage 230 V 50 Hz Total power consumption approx 4 5 W touch sensitive LED matrix 7 x 15 mm two integrated dual band antennas one optical S PDIF jack one 3 5 mm stereo jack socket line out FM transmitter 87 5 108 MHz miniature FM transmitter IEEE 802 11n draft 2 0 compatible with IEEE 802 11a g b WEP 64 128 WPA WPA2 802 11i WLAN 2 4 GHz max 100 mW 5 GHz max 200 mW Transmi...

Страница 26: ...rical and electronic equipment must be disposed of separately from household waste Labeling of electrical and electronic scrap In accordance with European regulations and the Electri cal and Electronic Equipment Act ElektroG the FRITZ WLAN Repeater N G as well as all devices and elec tronic components contained in the FRITZ WLAN Repeater N G package may not be disposed with house hold waste Please...

Страница 27: ...ves 1999 5 EC R TTE Directive Radio Equipment and Telecommuni cations Terminal Equipment 2004 108 EC EMC Directive Electromagnetic Compatibility 72 23 EEC Low Voltage Directive Electrical equipment designed for use within certain voltage limits The following norms were consulted to assess conformity EN 60950 1 2006 EN 301489 9 v1 4 1 2007 EN 301489 17 v1 2 1 2002 EN 301489 1 v1 5 1 2004 EN 55024 9...

Страница 28: ...rty hard ware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of warranty are not constituted We guarantee that the software conforms with general specifications not however that the software meets your individual requirements Delivery costs will not be reim bursed Products which h...

Страница 29: ...ine the transmission rate within a wireless LAN The IEEE 802 11i standard is a security stan dard Standards for the Throughput Rate Data Throughput The FRITZ WLAN Repeater supports the IEEE 802 11n wire less standard and is downward compatible to 802 11a b and g networks The standards are intended for different frequency bands The throughputs listed differentiate between gross and net transmission...

Страница 30: ...radiator IEEE 802 11a This standard communicates with a maximum of 54 Mbit s and works exclusively in the seldom used 5 GHz range This means it offers the opportunity to transmit data relatively free of interference from external influenc es IEEE 802 11b With a maximum throughput rate of 11 Mbit s this is the oldest standard for radio networks Older WLAN access points of the first generation can c...

Страница 31: ... feature of the extension of WPA to WPA2 is the AES CCMP encryption process The FRITZ WLAN Repeater supports the AES encryption procedure as part of the WPA2 mechanism and the TKIP encryption procedure as part of the WPA mechanism This means that the FRITZ WLAN Repeater can be used in com bination with any WLAN adapters that also support WPA2 with AES or WPA with TKIP The use of the 802 11n standa...

Страница 32: ...s part of the WEP mechanism a static key is deter mined to serve for the encryption of the user data WLAN Radio Network Name SSID In the factory settings of the FRITZ WLAN Repeater a value of FRITZ WLAN Repeater N G is preset as the default val ue of the SSID Service Set Identifier As soon as the ini tial configuration has been completed the FRITZ WLAN Repeater automatically takes on the network n...

Страница 33: ...s have designated 13 channels for WLAN A channel can have a bandwidth of 20 MHz throughput up to 130 Mbit s or 40 MHz throughput of up to 300 Mbit s Channels located directly next to each other in the 2 4 GHz band may overlap and result in mutual interference For instance if several WLANs are operated close to each other in the 2 4 GHz frequency range with a bandwidth of 20 MHz a distance of at le...

Страница 34: ... attempts to select a channel with 40 MHz band width throughput up to 300 Mbit s If this is not possible due to interference or channels already being used by oth er WLANs in the vicinity the FRITZ WLAN Repeater auto matically switches over to a channel with 20 MHz band width Greater bandwidth provides for higher data throughput Increasing bandwidths also increases the probability of interference ...

Страница 35: ...N channels in the 5 GHz range Channel Frequency GHz Channel Frequency GHz 36 5 18 108 5 54 40 5 20 112 5 56 44 5 22 116 5 58 48 5 24 120 5 60 52 5 26 128 5 64 60 5 30 132 5 66 64 5 32 136 5 68 100 5 50 140 5 70 20 MHz band width only 104 5 52 ...

Страница 36: ... obtained free of charge from Microsoft at the address www microsoft com 3 1 Documentation To take advantage of all commands and features of your FRITZ WLAN Repeater N G consult the following docu mentation Help In the FRITZ WLAN Repeater user interface you can open the detailed Help by clicking the Help buttons Manual The manual can be downloaded from the Internet at the following address www avm...

Страница 37: ...tly asked questions The FAQs can be viewed at the following address www avm de en service FAQs 3 3 Updates and Software AVM provides firmware updates and various software for the FRITZ WLAN Repeater N G for free downloading over the Internet Firmware Use the Firmware Update Wizard on the FRITZ WLAN Repeater user interface to perform an update of your firmware In the Wizards Firmware Update menu yo...

Страница 38: ...he FAQs in the Internet www avm de en service FAQs This site contains answers to questions our custom ers have frequently asked our Support team 5 If you do not find the answer you need in the FAQs AVM Support will assist you The support desk can be reached by e mail or by fax Support by E mail You can send us an English language e mail request at any time using the Service area of our web site Th...

Страница 39: ...ed to the base of the device Support staff will always check this number to ensure that you are a registered user Which operating system are you using e g Windows Vista or Windows XP At what step of the installation or in which applica tion does an error occur or an error message appear What is the exact wording of the message Which firmware does the FRITZ WLAN Repeater use The firmware version is...

Страница 40: ...ature allows ADSL2 to pre vent synchronization losses With a throughput rate of up to 12 Mbit s downstream ADSL2 offers considerably greater bandwidth than ADSL ADSL2 is completely downward compatible meaning that terminal equipment compliant with ADSL can also be op erated on ADSL2 lines although they cannot exploit the advantages of ADSL2 ADSL2 abbreviation for extended bandwidth Asymmetric Digi...

Страница 41: ...tion Protocol DHCP is a protocol for the dynamic negotiation of the op erating parameters for the TCP IP protocol TCP is a trans port protocol based on the Internet protocol The computers of a local IP network DHCP clients access the DHCP server as part of their operating systems start procedure The central administration of the TCP IP operation param eters makes it possible to avoid address confl...

Страница 42: ...rnet Service Provider automatically whenever a connection to the Internet is established In local networks addresses can also be assigned via DHCP Otherwise they must be entered manually in the TCP IP settings of the computer by the user or the system administrator DSL Modem A DSL modem connects a computer to the Internet via the DSL line In contrast to the analog modem a connection via the DSL mo...

Страница 43: ...they are easy to handle and because using them avoids incorrect IP address entries or uninten tional double assignments The DHCP service is responsi ble for assigning unique dynamic IP addresses FAQ abbreviation for Frequently Asked Questions FAQs are collections with answers to frequently asked questions on a certain subject area Fixed IP address Fixed IP addresses are IP addresses which are perm...

Страница 44: ...for File Transfer Protocol The File Transfer Protocol allows files to be exchanged be tween two computers operating in the Internet Data ex change takes place via an FTP server and what is known as an FTP client The more convenient FTP clients are avail able as stand alone software or are components of some ISDN data transfer software simple FTP clients are now in cluded in many web browsers Gatew...

Страница 45: ... other words data packets are transmitted from the sender to the recipient without previous consultation The addresses of the recipient and the sender in the data packets are given as IP addresses IP Address abbreviation for Internet Protocol address In IP based networks for instance in the Internet and local networks all connected devices are addressed via their IP addresses So that data packets ...

Страница 46: ...ress Classes Every IP address consists of two parts the network ad dress and the host address The sizes of the network ad dress and the host address are variable and determined by the first four bits of the first byte of the IP address IP Masquerading By means of IP masquerading a computer or LAN can be protected from unauthorized connection request from the Internet Masquerading works by converti...

Страница 47: ...xcluded from the publicly available IP addresses so that they are available for as signment in local IP networks An IP address may only be assigned once within the local network A private IP ad dress may exist in any number of other local networks Subnetwork A local IP network can consist of one subnetwork or be di vided into multiple subnetworks The division into subnet works is performed when th...

Страница 48: ...n the subnetwork Example 2 IP address 192 168 178 247 Subnet mask 255 255 0 0 The assignment of the first two groups of numerals in the sub net mask indicates that the first two groups of numerals in the IP address define the network The following addresses result Network address of the subnet 192 168 0 0 Address of the computer in the subnet 192 168 178 247 IP address pool in the subnet 192 168 0...

Страница 49: ...inor programming errors and sometimes also offer new func tions Upload This term designates the procedure of transmitting files from one s own computer to another computer in the Inter net UPnP abbreviation for Universal Plug and Play UPnP UPnP is an extension of the Microsoft Plug Play standard that allows devices to network globally and to exchange services without a central server or computer U...

Страница 50: ...ent 26 electronic equipment 26 documentation 36 E electricity connecting to 9 encryption 32 error search 19 F factory settings network name 32 FAQs 37 fax number of support desk 39 features 7 FM radio 16 17 frequency ranges WLAN 33 FRITZ Box connecting automatically 12 H hazards 6 help customer service 36 highlighting 5 I imprint 2 information in the Internet 37 FAQs 37 installation 9 requirements...

Страница 51: ...uctions 6 serial number 39 service team 38 sources of interference 6 SSID 32 stereo system 16 17 support 38 by e mail 38 information in the Internet 37 service team 38 support by fax 39 symbols 5 T technical specifications 25 physical properties 25 touch points 9 troubleshooting 19 U updates 37 UPnP 49 W warranty 28 web browser operation via 15 WEP security mechanism 32 WLAN 29 encryption 32 frequ...

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