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Assistance from AVM Support
FRITZ!Box Fon – 8 Information, Updates and Support
87
Select the product for which you require technical support.
Fill out the form and send it to AVM Support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
Your fax should contain the following information:
z
Your name and address.
z
An e-mail address or fax number at which you can be
reached.
z
The serial number of the product. This number is print-
ed on the sticker on the base of the device. Support
staff will always check this number to ensure that you
are a registered user.
z
Which operating system are you using (e.g.,
Windows XP or Windows 98?)
z
Is FRITZ!Box Fon connected using the USB cable or the
network cable?
z
At what step of the installation or in which application
does an error message appear? What is the exact word-
ing of the message?
z
With which USB driver version is FRITZ!Box Fon in-
stalled? See the Device Manager for the version num-
ber.
z
Which firmware does FRITZ!Box Fon use? The firmware
version is displayed on the “DSL Info” page of the
FRITZ!Box Fon user interface.
Once you have gathered this information, please fax it to
AVM Support. The Support team will assist you in resolving
your problem.
FRITZ!Box_Fon-e.book Seite 87 Mittwoch, 11. Mai 2005 5:33 17
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