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Appendix B

Troubleshooting

This appendix provides information on troubleshooting your PortServer and 
PortServer Pro workgroups.

Topics in this appendix include:

•

Using the ping and tracert Commands

•

Troubleshooting the PortServer Workgroup

Содержание SR2400

Страница 1: ...make manage move med ia Avid Avid Unity MediaNetwork PortServer Setup Guide...

Страница 2: ...LEGAL RIGHTS THERE MAY BE OTHER RIGHTS THAT YOU MAY HAVE WHICH VARY FROM STATE TO STATE The following disclaimer is required by Sam Leffler and Silicon Graphics Inc for the use of their TIFF library...

Страница 3: ...of a unit or agency of the U S Government all rights with respect to this Software and documentation are subject to the terms of the License Agreement pursuant to FAR 12 212 a and or DFARS 227 7202 1...

Страница 4: ...4...

Страница 5: ...ver Pro Workgroup Differences 24 Chapter 2 Setting Up a PortServer Workgroup 27 Before You Begin 28 Installation Prerequisites 28 Installing the PortServer Hardware 28 Installing the PortServer Rack M...

Страница 6: ...equisites for PortServer Pro Workgroups 42 Connecting the PortServer Pro Application Key 42 Installing the Ethernet Switch 43 Installing the Ethernet Switch Rack Mount Bracket 43 Connecting the Ethern...

Страница 7: ...69 Avid Composer Products Software Has Performance Issues 69 Workspaces Are Not Available to a PortServer Client 69 Macintosh Client Cannot Mount Shared Workspaces 69 SGI Client Cannot Mount Shared Wo...

Страница 8: ...8 Appendix D Configuring Legacy MEDIASwitches 83 Connecting Cables to the MEDIASwitch 83 Connecting to a 1 Gb MEDIASwitch 83 Connecting to a 2 Gb MEDIASwitch 85 Index 89...

Страница 9: ...9...

Страница 10: ...tServer ini File Entries 39 Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board 44 Connecting the PortServer Pro Systems to an Ethernet Network 45 Connecting to the PortServer Pro Clien...

Страница 11: ...11 Tables PortServer Control Panel 20 PortServer and PortServer Pro Workgroup Differences 24 PortServer Encryption Options 37...

Страница 12: ...12...

Страница 13: ...t clients to edit digitize or record and play media files from MediaNetwork workspaces These workstations are defined in the latest Avid MediaNetwork Release Notes n Your PortServer or PortServer Pro...

Страница 14: ...he Import command t This symbol indicates a single step procedure Multiple arrows in a list indicate that you perform one of the actions listed k This symbol represents the Apple or Command key Press...

Страница 15: ...application folder ReadMe files are also available from Help n Release notes and ReadMe files are also available on the Avid Knowledge Base 3 Check the documentation that came with your Avid applicat...

Страница 16: ...work System Overview Avid Unity MediaNetwork Management Guide Avid Unity MediaNetwork Macintosh Fibre Channel Client Setup Guide MediaNetwork Macintosh Fibre Channel Client Quick Start Card Avid Unity...

Страница 17: ...nce guide require s Apple s QuickTime application to view the QuickTime movies You can download the latest version of QuickTime from the Apple Web site How to Order Documentation To order additional c...

Страница 18: ...Using This Guide 18...

Страница 19: ...ble you to expand the client capacity of your MediaNetwork workgroup by allowing Avid workstations to access MediaNetwork workspaces through an Ethernet connection Topics in this chapter include PortS...

Страница 20: ...you ever add a processor to use it as another system you must re image the system using the proper Recovery CD ROM PortServer Control Panel ATTO Ethernet Top Middle Bottom Rear View Front View A B D...

Страница 21: ...re third party software DAVE to mount shared MediaNetwork workspaces DAVE is included as part of the MediaNetwork Macintosh Ethernet client software n SGI clients require freeware software Samba to mo...

Страница 22: ...ot use a MediaNetwork Fibre Channel client license PortServer Pro Workgroup A PortServer Pro workgroup provides the same features as a PortServer workgroup with the added benefit of enabling you to ed...

Страница 23: ...ires an application key also known as a dongle that you attach to the PortServer system This application key eliminates the need for the PortServer Pro system to use a MediaNetwork Fibre Channel clien...

Страница 24: ...tosh and SGI nonediting workstations Playing copying and editing media files Cannot edit copy or play media files Can edit copy or play media files on Windows 2000 and Macintosh editing workstations E...

Страница 25: ...annel client license for the PortServer system Requires an Ethernet client license for each attached Ethernet client Application key Does not require an application key Requires an application key on...

Страница 26: ...Chapter 1 PortServer Overview 26...

Страница 27: ...lation Prerequisites Installing the PortServer Hardware Configuring the PortServer System Installing the PortServer Software Sharing MediaNetwork Workspaces Working with PortServer Clients n If you in...

Страница 28: ...with Service Pack 4 A 100 1000BASE T Ethernet network interface that connects the PortServer system to an Ethernet network or switch The MediaNetwork CD ROM with the PortServer software Installing th...

Страница 29: ...ft and right front brackets to the PortServer system 2 Attach the rear support washers to the last mounting location on each side of the PortServer system 3 Slide the PortServer system into the rack 4...

Страница 30: ...se cables to the proper connections shows in figure Installing the PortServer Hardware on page 28 3 Attach the 15 pin monitor connector to the video port on the back of the File Manager n The video co...

Страница 31: ...dapter board connector see figure below The optical cable connector and the Fibre Channel adapter board connector are keyed and fit together on the PortServer system only one way You should hear a cli...

Страница 32: ...l n The MediaSwitch 16 should have been setup previously and connected to the Avid Unity File Manager The 2 Gb MediaSwitch 16 uses small form factor pluggable SFP connectors to connect the cables to t...

Страница 33: ...witch 16 Port Layout Firmly push the plug on the optical cable into the connectors on the optical SFP 8 Label the optical cable with the name of the PortServer system to which it connects MediaSwitch...

Страница 34: ...me options are set correctly on each PortServer system The current time is dictated to the PortServer systems by the MediaNetwork File Manager If the time setting is incorrect you will need to reset i...

Страница 35: ...lation you install the standard MediaNetwork client software along with the PortServer software To install the PortServer software on the PortServer system 1 Locate the MediaNetwork CD ROM 2 Insert th...

Страница 36: ...be connecting only nonediting clients to this PortServer system Avid Player is an example of a current nonediting client The encryption option allows you to securely view data on Avid Players t If yo...

Страница 37: ...Dedicated clients must explicitly specify the Gigabit Ethernet adapter IP address of the desired PortServer system 11 Click the Specify the Gigabit Ethernet Adapter IP Address pop up menu and select t...

Страница 38: ...te workspaces that mount at specific drive letters see Mounting Workspaces Using Fixed Drive Letters on page 38 The Avid Unity PortServer service starts automatically when you boot the PortServer syst...

Страница 39: ...mes are case sensitive and can have no spaces in the names see the following figure AISPortServer ini File Entries 4 Save the AISPortServer ini file 5 Reboot the PortServer system to mount the workspa...

Страница 40: ...cintosh Ethernet Client Setup Guide c At present Mac OS 9 clients can use only DAVE v2 5 2 Each Macintosh client needs to have a separate DAVE license to use the DAVE software If two clients use the s...

Страница 41: ...r Pro Application Key Installing the Ethernet Switch Connecting the Ethernet Switch to the PortServer Pro Workgroup Configuring the PortServer Pro System Network Properties IP Addressing Strategies fo...

Страница 42: ...fied versions of Avid Composer Products software A PortServer Pro application key Connecting the PortServer Pro Application Key To install the application key 1 Locate the application key in the PortS...

Страница 43: ...pper ports This replaces Asant IC 65120 12G Some switches contain 24 ports but only only 20 clients are allowed For information about other switches and their application in a PortServer Pro workgroup...

Страница 44: ...he PortServer Pro system 1 Locate a Category 5 copper Ethernet cable 2 Attach the connector on one end of the Ethernet cable to the Gigabit Ethernet adapter board on the back of the PortServer Pro sys...

Страница 45: ...ernet switch directly to your local area network or to an additional Ethernet switch you purchased from Avid This additional switch allows you to connect the File Manager all of the PortServer Pro sys...

Страница 46: ...ches on page 46 To connect a single Ethernet switch to the local area network 1 Locate a Category 5 copper Ethernet cable 2 Connect one end of the Ethernet cable to the uplink port or a 1 Gigabit port...

Страница 47: ...ort 1 Locate a Category 5 copper Ethernet cable 2 Connect one end of the Ethernet cable to the Ethernet port on the rear of the client see the following figure Connecting to the PortServer Pro Client...

Страница 48: ...ble click the Local Area Connection icon The Local Area Connection Status dialog box opens 3 Click the Properties button The Local Area Connection Properties dialog box opens 4 Select the Internet Pro...

Страница 49: ...es for the systems on your network bearing in mind the following Assign a static IP address to the Gigabit Ethernet adapter in the PortServer Pro system the PortServer Pro clients are configured to ad...

Страница 50: ...ng the Enable dynamic mounting of MediaNetwork workspaces option on the Avid Unity PortServer Service Configuration dialog box This allows you to have some workspaces that might be common to all users...

Страница 51: ...pens 8 Set the folder permissions by clicking the Add button and adding users or groups to the list in the Add dialog box 9 Click OK to close the Add dialog box 10 Click each user or group in the Shar...

Страница 52: ...ting workspaces and other client activities see the MediaNetwork Windows Ethernet Client Quick Start Card or the MediaNetwork Macintosh Ethernet Client Quick Start Card In addition Avid recommends you...

Страница 53: ...Macintosh editing applications can achieve while accessing MediaNetwork workspaces shared through an Ethernet switch The Avid Performance Meter can also test the throughput from local disks and any ot...

Страница 54: ...ate to the install directory Macintosh HD Avid Unity by default 2 Double click IOTester The Avid Performance Meter application window opens User Interface Overview The primary user interface of Avid P...

Страница 55: ...eed to troubleshoot the detailed text information in these messages might be helpful Control Area The Control area has Start and Stop buttons along with test timing information For more information se...

Страница 56: ...to the following Opening or closing of data files Validity of the specified file system path User access privileges Read or write operation Win32 File API Indicates the Win32 file access API is being...

Страница 57: ...lowing Average throughput The average throughput or bandwidth in MB s plotted over time Recent throughput The calculated throughput or bandwidth in MB s for recent I O operations plotted over time Pea...

Страница 58: ...e Setup button The Avid Performance Meter Settings dialog box opens 2 Adjust the test parameters as required Test Name Select which one of the four standard predefined tests you want to run t DV 25 Re...

Страница 59: ...n the Error File text box or click the Browse button to search for a path name and file name n If you do not want a log file leave the Log File Error File or both text boxes blank Duration Select the...

Страница 60: ...d Performance Meter allows you to configure custom tests To access the custom test settings options 1 Click the Custom Test button in the Avid Performance Meter Settings dialog box The dialog box expa...

Страница 61: ...Only The utility Reads test data files and measures the throughput obtained during Read operations n One or more test data files are written as sample data for testing however the Writes required to...

Страница 62: ...indow To stop the currently running test t Click the Stop button in the Control area of the Avid Performance Meter window Use named common file for Reads This option changes the way that the Path to T...

Страница 63: ...ers obtain information about system performance Items to look for include Trends Does the system perform at a consistent rate over time Is there an upward or downward trend in performance measured ove...

Страница 64: ...formance at the time of the plot This is done to limit the amount of data that is plotted which otherwise could include a very large number of data points As a result the performance graph could miss...

Страница 65: ...shooting This appendix provides information on troubleshooting your PortServer and PortServer Pro workgroups Topics in this appendix include Using the ping and tracert Commands Troubleshooting the Por...

Страница 66: ...s and routing ping works by sending a packet over the network from an originating host to a destination host The destination host receives the packet and sends a response packet over the network to th...

Страница 67: ...ncorrectly connected cables An incorrectly configured IP address or subnet mask on a local or remote system Excessive network traffic tracert While ping can test for connectivity between two network h...

Страница 68: ...esting connectivity To run the tracert command 1 Open an MS DOS command prompt window 2 At the command line type the tracert command for example tracert 192 168 10 5 The tracert result should resemble...

Страница 69: ...cation to perform poorly or to stop functioning Data transfer between the PortServer system and its clients must occur directly You can use the tracert command to verify whether or not the data transf...

Страница 70: ...not Mount Shared Workspaces Problem An SGI PortServer client cannot mount workspaces shared by the PortServer system Possible Cause SGI clients cannot connect to the PortServer system without addition...

Страница 71: ...Windows 2000 installation to the 1st partition C This removes the data in the C partition only the D partition is not changed You can perform this operation to replace only the operating system on you...

Страница 72: ...PortServer system The system starts to boot normally and then presents the Avid PortServer Product Recovery CD ROM screen This takes approximately 2 minutes 9 Select one of the available options t 1 P...

Страница 73: ...erating system recovery is complete You need to configure the operating system as described in the following section Configuring the PortServer System Using Windows 2000 Setup After you recover the Wi...

Страница 74: ...ation key allows For example if your application key is set for 12 Ethernet clients set this value to 12 c Do not set the number of concurrent connections to more than 20 This is the maximum number of...

Страница 75: ...ver system 24 Reconnect all of the Ethernet network cables 25 Boot the PortServer system Checking the Drivers You need to check the versions of the ATTO and Alacritech drivers to make sure you have th...

Страница 76: ...he PortServer CD ROM drive 4 Navigate to Drivers_Firmware NetworkAdapters Alacritech w2k 5 Right click the atcp sys file and select Properties The atcp sys Properties dialog box opens 6 Click the Vers...

Страница 77: ...ge The Computer Management window opens 5 Click Device Manager in the left pane of the window A list of devices appears in the right pane of the window 6 Expand System Devices A list of available syst...

Страница 78: ...the following instructions to update the ATTO Fibre Channel driver on the PortServer system To install the ATTO Fibre Channel driver on the PortServer system n You must be logged in as an Administrato...

Страница 79: ...Device Driver screen shows ATTO ExpressPCI FC 3300 Fibre Channel Adapter selected 18 Click Next An Update Driver warning appears 19 Click Yes The Start Device Driver Installation screen appears 20 Cl...

Страница 80: ...I want to uninstall this device option 11 Click Next The device uninstalls in approximately 30 seconds and the Add Remove Hardware Wizard closes 12 Reboot the PortServer system To install the Alacrite...

Страница 81: ...the Reinstalling Driver dialog box informing you that the SLIC adapter is not currently configured 10 Click Yes The driver installs and the Setup Program dialog box opens instructing you to restart t...

Страница 82: ...Appendix C Using the Product Recovery CD ROM 82...

Страница 83: ...nnectors to connect the cables to the switch The 2 Gb MEDIASwitch uses small form factor pluggable SFP connectors to connect the cables to the switch Connecting to a 1 Gb MEDIASwitch The following pro...

Страница 84: ...port 5 Remove the protective covers from the optical cable connector on the optical cable 6 Remove the protective cover from the optical GBIC in the MEDIASwitch 7 Attach the connector on the optical...

Страница 85: ...t 2 Route the optical cable from the PortServer system to the MEDIASwitch 3 Position the optical SFP in front of a MEDIASwitch port see figure Installing an SFP Connector on page 86 Make sure the opti...

Страница 86: ...tive covers from the optical cable connector on the optical cable 6 Remove the protective cover from the optical SFP in the MEDIASwitch 7 Attach the connector on the optical cable into the optical SFP...

Страница 87: ...Gb MEDIASwitches Storage ports MediaNetwork client ports File Manager ports 9100 9200 100 Act Col MGMT ENET l0l0l 3 2 1 4 5 6 7 8 100 Act Col MGMT ENET l0l0l 3 2 1 4 5 6 7 8 9 10 11 12 13 14 15 16 Fi...

Страница 88: ...Appendix D Configuring Legacy MEDIASwitches 88...

Страница 89: ...M MediaShare F C unpacking 28 O Optical cable 31 S Subnet masks system configured with 49 Index...

Страница 90: ...Index 90...

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