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Reporting a Fault and Servicing Information
Breakdown (UK)
– Phone 01582 430900
If your vehicle breaks down do not instruct a 3
rd
party (A dealer, garage or friend) to fix
the problem. Phone your Service Provider immediately. Failing to do so will invalidate
your warranty.
When phoning the Service Department with a fault
Do’s:
Be as clear as possible when explaining the problem.
Listen to the Service Operator. They will ask you a series of questions. Answer
them as precisely as possible. This helps to determine the problem so that the
Service Engineer can bring the correct parts with him/her.
Remember:
When your vehicle is under guarantee there are certain situations where it will not
be covered such as tyres or damage. Make sure you understand what you are
covered for.
Before you book an engineer for a possible fault make sure there is a problem. If
the engineer does not find anything wrong you will be charged for a call out.
Servicing (UK)
– Phone 01582 430900
N This vehicle is designed for minimum maintenance but it is essential that a
qualified engineer service the vehicle once a year. If the vehicle is used constantly
we recommend twice-yearly maintenance.
N Make sure the engineer fills in the Handbook on completion for all servicing
carried out on this vehicle.
N Keep all receipts for servicing and repairs with this handbook. This may add value
when selling the vehicle and may be required in the event of a warranty claim.
N On completion of the service, test the vehicle before the engineer leaves and
make sure you are satisfied with the work carried out.
