Avaya WLAN Security Switch 2300 Series, Руководство по устранению неполадок и отладке, Страница: 35 / 74

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Avaya WLAN Security Switch 2300 Series Troubleshooting and Debug Guide
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Check if the command line for the WLE2340 is available, especially if neither Web UI is
available. This can be done at the WLE2340 with a serial connection
Sensor Connection and Communication
It comprises of questions about getting sensors configured initially, and then maintaining them for use by the
WLE2340. There are subsections for each sensor type:
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WLE2340 Locale Points
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Auto Discovered TZSP sensors provided by Trapeze, Avaya, and 3Com
Examples
"The sensors all show as red in the Web UI"
Examples
"I configured a sensor but it does not show at all in the Web UI"
All Sensors appear Down
The WLE2340 contains two running java processes:
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WLE2340 Agent, which communicates with the sensors and tracks devices.
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WLE2340 Controller, which provides administrative logic, handles UI requests, SOAP
requests, and so on. The controller can run while the Agent is down, which shows that
the WLE2340 is up and running. The WLE2340 cannot track anything without the
Agent, and sensors may appear down.
Check the Agent Status
To check the agent status, browse to the Configuration > Agents page of the Web UI . If the Agent status is
red or disabled, or white and inactive, then restart the WLE2340.
Check the Sensor IP Addresses
If the IP addresses of the sensors have changed, then proceed to the next sub-section on changed IP addresses.
Auto Discovered TZSP Sensors
APs from Trapeze, Avaya, and 3Com are capable of sending information to the WLE2340 and declaring
themselves sensors. Unlike the Cisco APs, they may be in service providing coverage also, and the WLE2340
is not responsible for their configuration. Instead, when the WLE2340 sees these devices reporting data, it
treats them as auto-discovered and adds them to the list of sensors.
If there is a problem with these devices acting as sensors, follow these steps to troubleshoot:
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Verify the Firmware on the Controller
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Verify the Snoop Configuration
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Check the Auto Discovery in the WLE2340