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IP Telephony

Contact Centers

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Manual de usuario

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T3 IP Compact

connected to Integral 55

Содержание T3 IP Compact

Страница 1: ...IP Telephony Contact Centers Mobility Services Benutzerhandbuch User s guide Manual de usuario Manuel utilisateur Manuale d uso Gebruikersdocumentatie T3 IP Compact connected to Integral 55...

Страница 2: ...know your telephone 14 The display helps you 15 Basic rules of operation 16 Selecting functions from the menu 16 Cancelling or exiting an action 16 What is shown on the idle display 16 Entering text 1...

Страница 3: ...itional callers 31 Answering an additional call second call 31 Consultation during a call Refer back 31 Speaking with parties alternately 32 Putting through a second caller 32 Conference connecting a...

Страница 4: ...4 Symbols in the talk list 44 Dialling an entry from the talk list 44 Deleting an entry 44 Delete all entries 45 Adding an entry to the phone book 45 Viewing audio data 45 Using the phone book 46 Crea...

Страница 5: ...ng destination 61 Deleting key assignments 62 Displaying the key assignment 62 Labelling function keys 63 Function keys with LEDs 63 Making anonymous calls 64 Activating second call 65 Deactivating di...

Страница 6: ...90 Using the VIP functions 90 Announcements from the executive telephone 90 Using the executive telephone as a two way intercom system with the secretary 93 Recogn partial no 95 Creating 95 Editing 96...

Страница 7: ...7 Contents Idle state 110 Call status 112 Troubleshooting 114 Index 116...

Страница 8: ...8 Familiarize yourself with your telephone Familiarize yourself with your telephone Important notes 9 Your T3 IP Compact at a glance 12 All keys at a glance 13...

Страница 9: ...in which no Avaya TK system is present If any problems should occur during operation please contact your specialist dealer or your system administrator first The complete declaration of conformity can...

Страница 10: ...be disabled or depending on the system software unavailable Please refer to your system administrator if you wish to use one of these functions User manual in other languages If you want to read this...

Страница 11: ...the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Pro ducts or pre installed on Hardware Hardware means the standard hardwar...

Страница 12: ...r T3 IP Compact at a glance Your T3 IP Compact at a glance 1 Display 2 Call display 3 Function keys some of them with LEDs 4 Clear key 5 Arrow keys for navigating within the display 6 OK key 7 Escape...

Страница 13: ...eleted one after the other as with a PC This key can also be used to delete entries from a list e g from the call list or phone book This can be done as follows first mark the entry and then press the...

Страница 14: ...14 Get to know your telephone All keys at a glance Get to know your telephone The display helps you 15 Basic rules of operation 16 telephoning made easy 19 Putting the telephone into service 20...

Страница 15: ...s various items of information such as the status of your current connection The phone number of every external ISDN caller appears in the display providing they have not disabled call number display...

Страница 16: ...menu also appears You can scroll through the submenu in the same way as with the main menu Menu items or list entries that do not completely fit on the display because they are too long are abbreviate...

Страница 17: ...ave to press the relevant key to obtain the desired cha racter in the following table Example You want to enter the name Bach Press the digit key 2 twice B Press the digit key 2 once a Press the digit...

Страница 18: ...ters or by it pressing again to lower case toggling If a text does not completely fit in the display this is represented by You can use the arrow keys and to scroll through the text Status messages If...

Страница 19: ...one the handset and the handsfree settings to suit your surroundings Adapt thecontrast 77 of the display to your lighting conditions Select which language 78 is to be used for all display information...

Страница 20: ...s This is indicated in the status line and the information line with IP address conflict If this is the case the terminal is not functional other devices also experience malfunctions As long as there...

Страница 21: ...u will be prompted in an information message to change your PIN It is recommended to change the PIN immediately to prevent others who know the default setting of your PIN from logging on to another te...

Страница 22: ...the display Scroll to status message D GB F E I NL TR Confirm entry Select the language you want to use for display texts e g Deutsch Confirm entry You can change the language at any time later More...

Страница 23: ...tting the telephone into service Making calls as usual Calling someone 24 Answering calls 28 Making calls without the handset 29 Establishing several connections 31 Diverting calls 34 Answering calls...

Страница 24: ...urgent to tell one of the participants Making calls within your telephone system Enter the call number Lift the handset You can of course lift the receiver first and then dial the number However in t...

Страница 25: ...dmenu item Confirm entry The display changes to Delete callback Confirm entry Redialling a call number The dialled connection is busy Scroll to the Automatic redial menu item Confirm entry Replace the...

Страница 26: ...y Select once again the menu item Calling line identification Y N Confirm entry Cutting in on another call cut in If you want to make a call to a subscriber whose line is busy Scroll to the Cut in men...

Страница 27: ...iscrimination code for your system e g 89 You will hear a dial tone as confirmation If necessary enter your PIN e g 1234 Enter the system s external line code and the phone number you want to call via...

Страница 28: ...internal and external calls 108 You can switch off the microphone if you do not want your opposite party to hear what is being said at your end Press the function key which has been assigned for the...

Страница 29: ...the caller over the loudspeaker monitoring While telephoning with the handset off hook Press the Handsfree monitoring function key LED on You are now in monitoring mode and can hear the other party v...

Страница 30: ...lls without the handset Handsfree continuing the call using the receiver During a call in handsfree mode Lift handset LED off Handsfree ending a call During a call in handsfree mode Press the Handsfre...

Страница 31: ...to him The first party is put on hold Scroll to the Transfer to menu item Confirm entry If the called subscriber answers you can put the first party through simply by hanging up If the called subscri...

Страница 32: ...ion Now you want to forward the additional caller e g to call number 1234 Press the Refer back function key Enter the number of the extension you want to connect the caller to in this example 1234 You...

Страница 33: ...phone numbers to keys 58 It is not possible to have a conference between a call waiting second call and the first party Speaking with only one specific conference party You want for example to remove...

Страница 34: ...ls for your telephone You can specify two call numbers for call diversion and then set it up easily Press the Call diversion function key Scroll to the menu item to 1 N or to 2 N Input the call number...

Страница 35: ...ppears in the display Deactivating a call diversion In the status menu scroll to the set up call diversion e g To 1234 Confirm entry The call diversion is now displayed Deactivate call diversion You c...

Страница 36: ...llow users to activate call diversion at a certain time and then deactivate this call diversion at a later point in time Two destination numbers with different time slots can be programmed The Call di...

Страница 37: ...start Mondays to Friday from 12 pm to 2 pm Confirm your selection Configure a second automatic call diversion if necessary Press several times You then return to the next higher menu level or to the...

Страница 38: ...n telephone Lift the handset Press the star key and enter the code e g 13 Replace the handset Activating follow me at a different telephone On an external phone Lift the handset Press the star key and...

Страница 39: ...Answering calls somewhere else follow me Making calls with ease Editing the Redial list 40 Editing the call list 41 Editing the talk list 44 Using the phone book 46 Calling up messages 49 Viewing cha...

Страница 40: ...ntry Press the Redial function key Scroll to the desired entry e g 0069123456 Press the Clear key The arrow in front of the entry starts to flash Press Clear again during flashing to confirm You can a...

Страница 41: ...function key Scroll to the desired entry e g 0069123456 Lift the handset You can also select the desired entry straightaway with OK the connection can then be made using Select entry Your telephone a...

Страница 42: ...is deleted automatically The LED next to the Call list function key is lit up until you have scrolled through all new entries The selected entry can also be deleted by pressing the OK key after pressi...

Страница 43: ...the call list only when the internal caller explicitly requests a callback Press the Menu function key Scroll to the Settings menu item Confirm your selection Scroll to the Display call list menu item...

Страница 44: ...m the talk list Press the Menu function key Scroll to the Talk list menu item Confirm entry Scroll to the desired entry e g Coltrane Lift the handset You can also select the desired entry straightaway...

Страница 45: ...y e g Chopin Confirm your selection Scroll to theReallocate to phone book menu item Press the OK key If there is no name you can edit the entry If the phone book already contains an entry with the sam...

Страница 46: ...m your selection Scroll to theNumber Name andRem menu items and enter the desired data The Ringing tone menu item allows you to assign the call number a special call melody 108 Scroll to theSave entry...

Страница 47: ...d as you can on your PC If you enter mobile for example all entries which include the string mobile are displayed Deleting an entry Press the Phone book function key Scroll to the desired entry e g Co...

Страница 48: ...automatically switches to handsfree You can also search for a name or phone number by using in the same way as on your PC For example if you input mobile all entries which include the string mobile wi...

Страница 49: ...ge DIV to 4321 appears on the display and the LED goes on Listening to voice messages The LED next to the Message function key lights up Press the Message function key Scroll to the desired entry e g...

Страница 50: ...ith ease Calling up messages Deleting all messages Press the Message function key Scroll to the Delete all messages menu item Confirm entry The selected menu item starts flashing Press again during fl...

Страница 51: ...the Call charges menu item Confirm entry Deleting call charges Press the Menu function key Scroll to theCharges menu item Confirm your selection Scroll to theDelete single counter menu item Confirm yo...

Страница 52: ...r private calls or the relevant project e g 3433 This code may have 1 to 12 digits Enter the desired call number Lift the handset The charges for this call are now recorded and posted in the system wi...

Страница 53: ...Change PIN menu item Confirm entry Enter the current PIN default setting 0000 see also below Scroll to the New PIN menu item Enter the new PIN Scroll to the Reenter PIN menu item Enter the new PIN ag...

Страница 54: ...one if you have changed the default PIN Unlocking the telephone On the idle display Scroll to the status message Telephone locked Confirm entry Enter the current PIN Confirm the input The telephone wi...

Страница 55: ...ica ble Automatic locking is not applied if the phone has already been locked IfAutomatic locking has been activated the phone will be locked every day at the same time Lock at Press the Menu function...

Страница 56: ...g DTMF switching off 67 Changing the DTMF pulse duration 68 Activating key beep tones 69 Saving emergency numbers 70 Setting up own name 71 Relocating with the telephone 72 Saving personal data 73 Act...

Страница 57: ...the alert tone Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Display Acoustics menu item Confirm entry Scroll to the Do not disturb menu item Confirm entry...

Страница 58: ...keys please bear in mind that this may change the ope rating procedures Assigning functions to keys Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Keys menu i...

Страница 59: ...unction or call number was previously assigned to the key Scroll to theSave entry menu item Confirm Save entry You can also directly press an unassigned key in idle mode You can then immediately enter...

Страница 60: ...red entry e g Monica 0069123456 Confirm entry The name and call number are displayed and can be edited as required Scroll to the Assign destination menu item Confirm entry Press the key to which you w...

Страница 61: ...croll to the Set destination keys menu item Confirm entry Scroll to the Edit destination key menu item Confirm entry Press the key that you want to edit You can now change the name and the call number...

Страница 62: ...function or destination was previously assigned to the key Scroll to the Delete entry menu item Confirm Delete entry or Delete destination key The key is now free again Displaying the key assignment Y...

Страница 63: ...g rows of function keys These can be found on the enclosed sheet If you change the assignment of the function keys you can use the spare label strips from the sheet for hand written entries or the fil...

Страница 64: ...enabled in the system Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Dial settings menu item Confirm entry Scroll to the Anonymous call N menu item Confirm e...

Страница 65: ...the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Display Acoustics menu item Confirm entry Scroll to the Second call N menu item Confirm entry Switch Second call to Y...

Страница 66: ...e disabled separately Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Dial settings menu item Confirm entry Scroll to the Direct dial menu item Confirm entry S...

Страница 67: ...le to call up voice mail or remotely control an answering machine These digits are neither displayed nor put into the redial memory Press the Menu function key Scroll to the Settings menu item Confirm...

Страница 68: ...es not react to signals from your telephone A pulse duration of 1000 ms slow is required for certain answering machines 500 ms average for others Your telephone is preset to 100 ms fast Press the Menu...

Страница 69: ...by a beep key beep tone Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Keys menu item Confirm entry Scroll to the Key beep N menu item Confirm entry Switch k...

Страница 70: ...menu item Confirm your selection Scroll to the Emergency call 1 or Emergency call 2 menu item Confirm your selection and then enter the name and phone number Scroll to the Assign menu item Confirm you...

Страница 71: ...to have it shown on the display Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Display Acoustics menu item Confirm entry Scroll to the Set own name menu item...

Страница 72: ...ettings and phone book there Before relocating Before you relocate you will need to log off 81 Your personal settings and your phone book are then saved and will no longer be available at this telepho...

Страница 73: ...up your data and also load it again yourself you can do so via the menu item User data download 88 Saving data locally immediately Press the Menu function key Scroll to the Settings menu item Confirm...

Страница 74: ...g your settings appears briefly on the display Your data has now been saved Blocking central data saving Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Securi...

Страница 75: ...d loudspeaker are acti vated immediately You can therefore speak to the caller straightaway Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Handsfree answer of...

Страница 76: ...your selection Scroll to theSet acoustics menu item Confirm your selection Scroll to the desired menu item for example Ringing tone Increase or reduce volume New ring settings are sounded immediately...

Страница 77: ...rnal calls Melody 1 Confirm entry Select the tune you want to use e g Melody 2 The selected melody has now been saved and is played immediately as a check You can change the melody s playback speed un...

Страница 78: ...uage for the display Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Display Acoustics menu item Confirm entry Scroll to the Language English menu item Confirm...

Страница 79: ...When the phone rings click on the icon for CSTA Answer Call on your PC monitor screen The telephone is automatically set to handsfree mode and you can speak with the caller Press the Menu function key...

Страница 80: ...then diverted to the next hunt group subscriber Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the Applications menu item Confirm entry Scroll to the Hunt group Y...

Страница 81: ...N Confirm your selection The message Log out complete then appears in the display If you have appropriate authorisation you can also log out without entering the PIN After you select the Log out user...

Страница 82: ...em Confirm entry Select call number Confirm entry Scroll to the Change PIN menu item Confirm entry Enter the current PIN Scroll to the New PIN menu item Enter the new PIN Scroll to the Reenter PIN men...

Страница 83: ...tings menu item Confirm entry Scroll to the User administration menu item Confirm entry Select call number Confirm entry Scroll to the Delete PIN menu item Confirm entry Enter the current PIN Confirm...

Страница 84: ...wing IP settings Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the IP settings menu item Confirm entry Scroll to the Gatekeeper list or Network settings menu ite...

Страница 85: ...elephone Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the IP settings menu item Confirm entry Scroll to the Security menu item Confirm entry Scroll to the Web B...

Страница 86: ...to theLogin mode menu item Confirm your selection Enter PIN Confirm the input Login mode is now activated for one minute You must start the CTI application e g Avaya Com4Tel on the PC during this time...

Страница 87: ...ll to the Security menu item Confirm your selection Scroll to the 802 1X ID menu item Confirm your selection Scroll to the Pw repeat menu item If necessary change the ID Scroll to the Password old men...

Страница 88: ...selection Scroll to theIP settings menu item Confirm your selection Scroll to theUser data menu item Confirm your selection Scroll to theData download menu item Confirm your selection Your personal s...

Страница 89: ...m Confirm your selection Scroll to theIP settings menu item Confirm your selection Scroll to theUser data menu item Confirm your selection Scroll to theData upload menu item Confirm your selection The...

Страница 90: ...is automa tically activated on the secretary telephone The two parties can now speak to one another With Announcement the loudspeaker is activated on the secretary telephone You can make an announceme...

Страница 91: ...y phone is called by the executive phone For this it will also be necessary to make severalSettings 91 on the secretary phone for this purpose Setting up the secretary telephone Press the Menu functio...

Страница 92: ...et VIP partner menu item Confirm entry Scroll to the Entry phone book or Key assignment entry menu item Confirm entry Scroll to the entry for the executive telephone Confirm entry Scroll to the Receiv...

Страница 93: ...try Switch it to Authorized Confirm entry Scroll to the Set VIP partner menu item Confirm entry Scroll to the Entry phone book or Key assignment entry menu item Confirm entry Scroll to the entry for t...

Страница 94: ...essages set the menu item Receive VIP functions to All callers if you want VIP functions to be possible for all subscribers Authorized users if you want VIP functions only to be available to subscribe...

Страница 95: ...partial numbers assigned to date opens You can create edit and delete entries as usual The local telephone number uses the call number name translation first then the partial number list The first su...

Страница 96: ...oll to the Recogn partial no menu item Confirm your selection Select a list entry Confirm your selection You can change the call number and name in the individual view Save the entry Deleting Press th...

Страница 97: ...the most important telephone features from a PC Other CTI applications for PC supported dialling such as Lotus Organizer Headset for making calls conveniently without the handset You can also make us...

Страница 98: ...ll to the Settings menu item Confirm entry Scroll to the Headset none menu item Confirm entry Scroll to the Headset link menu item Confirm entry The status indication Headset enabled appears in the di...

Страница 99: ...on the head set instead of pressing the Handsfree Monitoring function key on the telephone Brief connecting delays are possible when answering on the telephone If you want someone else to be able to...

Страница 100: ...s 1 Select the Monitoring menu item and press the OK key The opposite party can now also be heard over the loudspeaker 2 Pick up the handset The opposite party can now also be heard over the handset s...

Страница 101: ...g Handsfree function key again the LED goes out and you can once again use the handset Hang up If you want one more person in the room to be able listen in to your call then in addition to listening i...

Страница 102: ...s however if another CTI application has been connected Press the Menu function key Scroll to the Settings menu item Confirm entry Scroll to the CTI application TAPI menu item Confirm entry Scroll to...

Страница 103: ...Referring back as required Setting a CTI application Referring back as required Function keys 104 Information in the idle display 106 Ringing and handset tones 108 Menu overview 110 Troubleshooting 1...

Страница 104: ...one number is not entered in the redial list or in the call list Callback You can have calls returned automatically within your telephone system when a busy line beco mes free Central phone book The c...

Страница 105: ...ar you again Pick up call You can use this to pick up calls from another telephone whose call number is shown in the dis play Enter the relevant number and press Pick up call If you have activated Dir...

Страница 106: ...t time After this you can specify the language using the menu Data download failure Your user data could not be loaded Please refer to your system administrator if you have any questions Data upload f...

Страница 107: ...ering with network access If this is the case the terminal is not functional other devices also experience malfunctions Your system administrator must clear the error in the network No network Your te...

Страница 108: ...for internal calls You candeactivate this tone 57 Alert tone Additional call during a conversation partner beep Executive call VIP function you can deactivate this tone 57 Call with Handsfree answer b...

Страница 109: ...109 Referring back as required Ringing and handset tones Sabah Springtime Waterfall Rondeau Jumping Infantryman...

Страница 110: ...and accesso ries used and on the assignment of the function keys Comments and notes are displayed in italics Idle state Menu line in main menu down one menu level down one menu level Call list Entries...

Страница 111: ...CTI application TAPI Other CTI CTI setup only appears if Other CTI has been set Protocol Dialling mode Headset none Headset Link at the handset Info Service Info Tone ringing Display Keypad Speech pa...

Страница 112: ...gs Jitter buffer Audio codec priority list Priority 1 G 711a 20ms Priority 2 G 711 20ms Priority 3 G 729a 30ms TOS diff serv parameters Bit 1 6 DTMF Outband Gatekeeper list Network settings IP ID Subn...

Страница 113: ...113 Referring back as required Menu overview Protocol Serial no...

Страница 114: ...nistrator first Telephone cuts off prematurely when programming This may be because no key has been pressed for about 60 seconds This terminates every programming procedure Programming is also termina...

Страница 115: ...115 Referring back as required Troubleshooting...

Страница 116: ...utive telephone 90 Answering a call 28 Answering an additional call second call 31 Answering calls 28 Answering calls somewhere else follow me 38 Assigning a destination from the phone book to keys 60...

Страница 117: ...alls 32 33 Conformity 9 Connecting 31 32 Consultation during a call Refer back 31 Continuing a call in handsfree mode when the handset is off hook 29 Continuing a call with the headset when the handse...

Страница 118: ...tching 67 Display 15 16 Displaying the key assignment 62 diversion deactivating 35 Divert 34 Diverting 34 Diverting a call 34 Diverting all calls for your telephone 34 Diverting calls 34 Diverting cal...

Страница 119: ...andsfree continuing the call using the receiver 30 Handsfree ending a call 30 Handsfree answer back 75 Headset 97 Headset answering calls 100 Headset making a call 99 Hints for the location of the pho...

Страница 120: ...case letters 17 M Making a call with the handset on the hook handsfree operation 29 Making anonymous calls 64 Making calls as usual 23 Making calls from a distant telephone via the system 27 Making ca...

Страница 121: ...Referring back as required 103 Registering a CTI application 86 Relocating with the telephone 72 Repairs 10 Ring tone 57 Ringing and handset tones 108 Ringing tones 108 S Saving an entry from the cent...

Страница 122: ...es 31 32 Switching off follow me on your own telephone 38 Switching on follow me at a different telephone 38 Switching on the charge display 26 Switching the charge display to units 51 Symbols in the...

Страница 123: ...ne book 46 Using the VIP functions 90 Using VIP functions 90 V Viewing changing IP settings 84 Viewing audio data 45 Viewing charges 51 Viewing IP settings 84 Viewing the charge display 51 VIP ringing...

Страница 124: ...Avaya GmbH Co KG 4 999 106 016 06 07 I55 IEE4 T3 CIII en Avaya GmbH Co KG Kleyerstra e 94 D 60326 Frankfurt am Main Germany T 0 800 266 10 00 F 0 800 266 12 19 International T 49 69 7505 28 33 F 49 69...

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