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Appendix B: Installation troubleshooting

74

Installing and Configuring the Avaya S8400 Media Server

February 2007

 

Troubleshooting the configuration of the media server 
hardware 

Troubleshooting the configuration of the media server hardware 

Problem

Possible solution

Cannot log in to the 
UPS subagent

●

Ensure that the SNMP subagent is installed in the UPS.

●

Ensure that you are connected to the correct Ethernet port.

●

Ensure that you have the correct login ID and password. For 
more information, see the user guide for the SNMP subagent. 

●

Ensure that the network card on the laptop computer is 
configured correctly.

Cannot log in to the 
media server

●

Check the link LED. If the LED is off, a cable or hardware 
problem exists.

●

Ensure that you are connected to the Services Ethernet port.

●

Ensure that you are using a cross-over cable between the 
Services laptop computer and the server.

●

Ensure that the ARP cache is cleared on the Services laptop 
computer. In an MS-DOS window, type 

arp -d 192.11.13.6 

and press 

Enter

.

●

Ensure that you have connectivity. In an MS-DOS window, type 

ping 192.11.13.6 

and press 

Enter

.

●

Ensure that the NIC on the Services laptop computer is 
configured correctly.

Cannot access the 
Avaya Installation 
Wizard

●

Ensure that you are plugged into the Services port.

●

Ensure that you are using the correct IP address, 192.11.13.6 

●

Ensure that you are using the correct login and password.

●

Ensure that the NIC on the laptop is configured correctly.

Cannot use SAT 
commands

●

Ensure that you are using the correct IP address, 192.11.13.6 
and port 5023

●

Ensure that you are using the correct login and password.

Cannot ping out to 
the customer network 

●

Ensure that in the LAN security settings “output from server” for 
icmp is enabled.

Cannot ping the 
media server from the 
customer network

●

Ensure that in the LAN security settings “input to server” for icmp 
is enabled.

1 of 2

Содержание S8400

Страница 1: ...Installing and Configuring the Avaya S8400 Media Server Release 4 0 03 300678 Release 4 0 February 2007 Issue 2...

Страница 2: ...deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere...

Страница 3: ...ptions 18 About media gateways 18 About Processor Ethernet 18 About SSH 19 Chapter 2 SNMP Configuration 21 Configuring the SNMP modules in the UPS 21 Prerequisites for configuring the SNMP module 22 A...

Страница 4: ...he SIPI to the system 39 Setting the alarm activation level 40 Saving translations 40 Chapter 6 IP interface configuration 41 SIPI address configuration 41 Programming the SIPI for static addressing 4...

Страница 5: ...server with SSH 63 Connecting to the media server directly 65 Connecting to the media server remotely over the network 67 Connecting to the media server remotely over a modem 67 Accessing the Maintena...

Страница 6: ...Contents 6 Installing and Configuring the Avaya S8400 Media Server February 2007...

Страница 7: ...terminal emulation program such as Avaya Native Configuration Manager This installation document includes the following information Pre installation requirements on page 9 Configuring the SNMP modules...

Страница 8: ...nents of the media server If you are not to install certain components skip the procedures for those components Configuring the SNMP modules in the UPS on page 21 Media server configuration on page 29...

Страница 9: ...ents of the boxes to verify that you have all the equipment Your project manager can give you an inventory list Do not rely on the packing slips inside the boxes for the correct information Ensuring t...

Страница 10: ...SIPI that is installed in slot1 and one UPS The physical specifications for the S8400 control network are shown in Table 1 Table 2 shows the specifications of the TN8400AP circuit pack Note Note Value...

Страница 11: ...LAN Messaging and administration use the customer link If LAN connectivity is required for administration only PE is not required Media server cable adapter The media server cable adapter is mounted...

Страница 12: ...Avaya S8400 Media Server February 2007 Figure 1 Media server cable adapter Figure notes 1 USB modem connector 2 Connection to the TN8412AP circuit pack 3 Connection to the LAN 4 Not used 5 Not used a...

Страница 13: ...RJ45 ETH A port and the TN8412AP IPSI 2 adapter RJ45 control port Connection to the customer LAN Table 4 port labeling on the media server cable adapter Location from the top of the adapter Port name...

Страница 14: ...07 Figure 2 IPSI 2 cable adapter on page 14 shows the IPSI 2 cable adapter for the S8412AP SIPI circuit pack Figure 2 IPSI 2 cable adapter Figure notes 1 D9 connector 2 RJ45 for connection to the TN84...

Страница 15: ...a G650 on page 15 shows the location of the two backplane adapters on a G650 Figure 3 Cable adapters on the TN8412AP and the TN8400AP circuit packs in a G650 Figure notes 1 Media server cable adapter...

Страница 16: ...cess and 10443 Secure Web access Note Note With Release 4 0 or later of Communication Manager Telnet is disabled so you must use SSH to access media servers after Communication Manager software Releas...

Страница 17: ...Modem IP address 22 Secure Shell access to the media server PPP HTTPS Modem IP address 443 Secure Web access to the media server PPP Telnet Modem IP address 23 Access to the media server PPP Telnet M...

Страница 18: ...Modem options You set the modem options when you configure the media server You do not set options on the modems themselves About media gateways In a new installation the S8400 Media Server is install...

Страница 19: ...utty nl download html Table 6 Use of the PE interface on the S8400 Media Server Possible functions of the PE interface Status of the function on the S8400 Media Server Administration needed Registrati...

Страница 20: ...ver Availability Management Processor SAMP which is used with the S8500 Media Server A Maintenance Processor Complex MPC which is used with the S8400 Media Server A TN2312BP IPSI that is running firmw...

Страница 21: ...e in the UPS to report alarms to the media server when hardware problems occur The module reports an alarm if commercial power is lost or battery resources are depleted For the SNMP module to properly...

Страница 22: ...nated the assignment of community names with the network administrator If an NMS is not used you set the community names to unique string values SECURITY ALERT SECURITY ALERT The Get and Set community...

Страница 23: ...mputer from the UPS 9 Connect one end of a CAT5 straight through cable to the RJ45 connector on the UPS SNMP module and the other end of the cable to the next available port on the Ethernet switch for...

Страница 24: ...Chapter 2 SNMP Configuration 24 Installing and Configuring the Avaya S8400 Media Server February 2007...

Страница 25: ...on page 27 Installing Avaya Communication Manager on page 27 Installing INTUITY AUDIX embedded messaging on page 28 Clearing the ARP cache on the laptop Depending on the operating system of your Serv...

Страница 26: ...dia Server 4 Connect the other end of the USB cable to the CD DVD ROM drive 5 Place the Avaya Communication Manager CD ROM into the external CD DVD ROM drive Applying power to the media server Note No...

Страница 27: ...art Run to open the Run dialog box 2 Type telnet and press Enter to open a Microsoft Telnet session 3 Type unset crlf and press Enter 4 Type display and press Enter to verify that you see the message...

Страница 28: ...rive is properly configured the program starts the installation process and reports the progress These processes can take up to 20 minutes to complete 5 You must remove the CD ROM from the drive at th...

Страница 29: ...c Preinstallation Worksheet EPW before you start this process Note Note Ensure that your networking and Web browser settings are correct For more information see Configuring the network for Windows 20...

Страница 30: ...its password or its permissions later 1 Under Security select Administrator Accounts 2 Type the login name in the Enter Login ID or Group Name field 3 Select Add Login and click Submit 4 Type susers...

Страница 31: ...To use the Installation Wizard you can either Import the data from the completed Electronic Preinstallation Worksheet EPW When the Installation Wizard prompts you to import the Preinstallation Workshe...

Страница 32: ...lling MPC firmware You might need to update the MPC firmware if the most current version is not installed Information about the versions that require updates should be included in your project plannin...

Страница 33: ...king If possible have a customer representative perform the following test from a computer on the network 1 Click Start Run to open the Run dialog box 2 Type command and click OK to open an MS DOS com...

Страница 34: ...ce Web Interface under Security click Firewall 2 Scroll down to the snmptrap 162 udp row and select check the Input to Server box The Output to Server box can be left as is either checked or clear 3 C...

Страница 35: ...click Configure Timer Server 5 Enter the NTS information on the Configure Time Server screen and click Change 6 On the main menu under Security click Firewall 7 In the Output from Server column selec...

Страница 36: ...Chapter 4 Media server configuration 36 Installing and Configuring the Avaya S8400 Media Server February 2007...

Страница 37: ...minister SIPI circuit packs Inputting initial system translations on page 37 Adding media gateways on page 38 Enabling the SIPI on page 39 Adding the SIPI to the system on page 39 Setting the alarm ac...

Страница 38: ...ck A cabinet is defined as a group of up to five G650 Media Gateways that are mounted in a rack and TDM connected 2 Fill in the carrier location letter and the carrier type for each media gateway in t...

Страница 39: ...ol Subnet Address field means that Communication Manager does not have the subnetwork information and the subnetwork address displayed is incorrect 3 If the information in the Control Subnet Address f...

Страница 40: ...e change system parameters maintenance and press Enter 2 In the CPE Alarm Activation Level field enter none warning minor or major according to the customer request 3 Submit the screen to save the cha...

Страница 41: ...page 45 Verifying that the SIPI is translated on page 46 Upgrading the SIPI firmware version if necessary on page 46 Enabling control of the SIPI on page 46 Verifying the license status on page 46 Yo...

Страница 42: ...roceeding Depending on the operating system on the Services laptop computer you might need to clear the Address Resolution Protocol ARP cache before entering a new IP address If you enter an IP addres...

Страница 43: ...ee letter abbreviations 5 Type ipsilogin and press Enter Note Note The craft login used on the SIPI has a different password from the craft login used on the media servers 6 Log in as craft Prompt IPA...

Страница 44: ...as craft 2 To display the quality of service values type show qos and press Enter 3 Use the set commands in the list below to set the VLAN diffserv and port parameters If the customer does not specify...

Страница 45: ...the bottom See Figure 5 Figure 5 SIPILED display for static address Verifying connectivity to the media server 1 Open the Maintenance Web Interface and log in as craft 2 Under Diagnostics click Ping...

Страница 46: ...are Upgrades click IPSI Version 2 Select Query All and click View 3 Verify the firmware release for the SIPI 4 If an upgrade is required follow the procedures in Firmware Download Procedures at the Do...

Страница 47: ...larms on page 50 Backing up files to the compact flash media on page 51 Enabling alarms to INADS by way of a modem on page 51 Enabling alarms to INADS by way of the SNMP module on page 52 Before leavi...

Страница 48: ...e For example 1 00 in the Increment field means to move the clock forward or back by one hour at the transition point You can set up to 15 customized daylight savings time rules If you have media gate...

Страница 49: ...the locations for the port networks 1 Type change locations and press Enter 2 In the ARS Prefix 1 Required for 10 Digit NANP Calls field type y 3 Type the information in the various fields for each m...

Страница 50: ...Under Server click Server Date Time Verify that the date and the time are correct If not set the correct date and the correct time 7 Repeat Steps 1 through 3 Clearing and resolving alarms 1 On the Mai...

Страница 51: ...o the compact flash media select Local PC Card To format a new media card also select Format PC Flash Note Note You must format the compact flash media before the first use only 5 Click Start Backup T...

Страница 52: ...nd press Enter and verify that the correct information is entered 4 Type almenable s y and press Enter 5 Type almenable and press Enter and verify that alarm origination is enabled on the SNMP module...

Страница 53: ...k The following steps test the clock and packet interface components within the TN8412AP SIPI circuit pack 1 In a SAT command line type test ipserver interface UUC and press Enter where UUC is the cab...

Страница 54: ...alling and Configuring the Avaya S8400 Media Server February 2007 Additional media server LED information For more information on media server LEDs see Maintenance Procedures for Avaya Communication M...

Страница 55: ...TN8400 circuit pack failure LED 2 Shutdown button 3 OK to remove circuit pack LED 4 Major alarm status LED 5 Not used 6 Services Ethernet link status LED 7 Removal latch 8 Services RJ45 connection to...

Страница 56: ...ff the carrier where the TN8400AP resides Major alarm status LED This red LED indicates that a major alarm condition is detected Services Ethernet link status LED This green LED shows the status of th...

Страница 57: ...flash in use Yellow On On Off Off4 software Off Off Maintains current status Application is Up Test Green On5 Off Off Off When Communicati on Manager is running LED is on Off SW Off Server active6 Ye...

Страница 58: ...D flashes after a self test to indicate that the UPS is in standby mode For more information see the UPS user guide for the Powerware UPS Figure 7 LEDs on the Powerware 9125 UPS Figure notes 1 Normal...

Страница 59: ...late is the same as the TN2312BP IPSI faceplate TN8412AP Server IP Interface SIPI circuit pack LEDs include Standard LEDs and connector slots Figure 8 TN8412AP SIPI circuit pack faceplate graphic show...

Страница 60: ...s IPSI Figure notes 1 Red LED 2 Green LED 3 Amber LED 4 Yellow LED tone clock status 5 Emergency transfer LED 6 Services RJ45 connector 7 Network control RJ45 connector 8 Four character LED display 9...

Страница 61: ...the Avaya S8400 Media Server February 2007 61 Figure 9 SIPI LED display for a static IP address Figure notes 1 The SIPI has a static IP address 2 The SIPI has connectivity and an IP address ledlip1 K...

Страница 62: ...Chapter 8 Installation verification 62 Installing and Configuring the Avaya S8400 Media Server February 2007...

Страница 63: ...hnicians and BusinessPartners on page 69 Configuring the network for Windows 2000 and XP on page 70 Accessing the command line interface of the server with SSH The procedure in this section shows how...

Страница 64: ...e the up and down arrows to set AES SSH 2 as the top option and 3DES as the second option Note Note You can also customize the PuTTY tool with other settings such as for color For documentation on PuT...

Страница 65: ...better cross over cable with an RJ45 connector on each end MDI to MDI X A CD ROM drive 1 Plug one end of the CAT5 cable into the Services access port on the media server faceplate For more informatio...

Страница 66: ...ruary 2007 Figure 10 Services laptop computer connected directly to the S8400 Media Server Figure notes 1 Services laptop computer 2 Network interface card NIC 3 NIC adapter cable if necessary 4 Black...

Страница 67: ...ng system Generally you can access the program through the My Computer or the Control Panel folders For more information see the Help system of your computer 2 To open the New Connection wizard double...

Страница 68: ...y servers 1 In Internet Explorer click Tools Internet Options 2 Click the Connection tab 3 Click LAN Settings in the lower right then click Advanced 4 In the Exceptions box after the last entry type 1...

Страница 69: ...means of craft access requires an ASG challenge and response The revised password is recorded by RFA and is obtained from ASG Conversant at 1 800 248 1234 or 1 720 444 5557 Customers can set up their...

Страница 70: ...rties to display the Local Area Connection Properties dialog box 3 Select Internet Protocol TCP IP 4 Click Properties to display the Internet Protocol TCP IP Properties dialog box 5 On the General tab...

Страница 71: ...rver host names or IP addresses to the list of host names and IP addresses To set browser options for Internet Explorer 6 0 1 In Internet Explorer 6 0 click Tools Internet Options 2 Select the Connect...

Страница 72: ...Appendix A Media server access 72 Installing and Configuring the Avaya S8400 Media Server February 2007...

Страница 73: ...authentication file on page 76 Troubleshooting the installation of the media server hardware Problem Possible solution No power to the UPS Ensure that the UPS is plugged into the outlet Ensure that th...

Страница 74: ...he Services laptop computer and the server Ensure that the ARP cache is cleared on the Services laptop computer In an MS DOS window type arp d 192 11 13 6 and press Enter Ensure that you have connecti...

Страница 75: ...to the Services top port on the SIPI Ensure that the ARP cache is cleared on the Services laptop computer In an MS DOS command window type arp d 192 11 13 6 and press Enter No V shows on the SIPI LED...

Страница 76: ...se binary mode to upload the file The media server is in no license mode The license file does not have an IP address yet This situation is normal when the license file is first installed because the...

Страница 77: ...lling software 25 compact flash backing up to 51 configure media server 29 37 modem 33 UPS 21 connect to customer network 11 connection to LAN verifying 33 copy files to media server 29 customer netwo...

Страница 78: ...installation site 9 Processor Ethernet 18 PuTTY SSH client 63 R remote access to media server over modem 67 over network 67 S saving translations 37 40 Services access port 16 set alarm activation le...

Страница 79: ...on 46 UPS LEDs 58 security alert 21 SNMP module 21 UPS configuring 21 using this documentation 8 V verify connectivity to media servers 45 date and time 50 IP interface translated 46 license status 46...

Страница 80: ...80 Installing and Configuring the Avaya S8400 Media Server February 2007 Index...

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