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Advanced Communications System Installation, Programming, and Use
Star Code Dial Delay (#410)
4-60
After a star code is dialed, some central offices respond by providing a second dial tone as a
prompt for the caller to enter more digits. Usually the second dial tone is provided immediately, but
if the tone is delayed, the caller should wait for the dial tone before continuing to dial. The system
may not recognize the numbers dialed before the second dial tone, which may cause the call to be
misrouted.
Use the Star Code Dial Delay setting to force a delay in Auto Dialed calls after the star code so
that the system waits to dial the rest of the digits until the second dial tone begins. You can
program an automatic pause of 0 to 5 seconds after each star code that is autodialed, whether
from a touch-tone or a rotary telephone.
Considerations
4
■
The Star Code Dial Delay is not inserted in manually dialed numbers.
■
If your central office provides the second dial tone immediately, you do not need the delay
provided by Star Code Dial Delay. In this case, choose the 0 setting to enable restriction
checking but avoid the delay.
■
You can include star codes in Allowed Phone Number Lists and Disallowed Phone
Number Lists.
■
Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed
Dial numbers, Save Number Redial, and System Speed Dial numbers.
■
If Dial Mode (#201) is set to Rotary, star codes are entered by dialing 11 instead of
*
. If you
have users at extensions with Outgoing Call Restriction (#401) set to Local Only who are
calling out on lines with the Dial Mode (#201) set to Rotary, you should add “11” to an
Allowed Phone Numbers List (#407) and assign the list to these extensions. Otherwise,
when the users at the restricted extensions dial 1 to begin a star code, the system interprets
this as an attempt to place a long-distance call, the call is blocked, and the user hears the
reorder tone.
■
System Speed Dial numbers can begin with a star code; the system automatically inserts a
delay based on the Star Code Dial Delay setting. To program, enter a Pause followed by the
star code and the telephone number. For example, press
h*675551001
.
■
A Marked System Speed Dial number can also begin with a star code. To enter it, press
*
followed by the star code and the telephone number. For example, press
**675551001
.