Chapter 7: Call-related features
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Muting and unmuting a call
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About this task
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In an active call, use the Mute button to cut off all the audio transmission from your phone. When
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you enable this feature, the phone illuminates the Mute button, and you can hear the caller, but
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the caller cannot hear you. When the mute feature is active for a while and, if you talk, the phone
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plays an audio mute-alert notification, with a flickering mute icon
on the top bar of the phone
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screen. Initially, the phone notifies with an audio and visual alert, followed by only the visual alert if
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you continue talking on an active mute until you unmute the call.
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Procedure
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1. To mute an active call, press the
Mute
button.
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The phone illuminates the
Mute
button immediately.
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2. To unmute the call, press the
Mute
button again.
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Note:
If you mute a call using the Mute button on the phone, use the same Mute button to
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unmute it. If you mute a call using the Bluetooth headset, use the headset button to
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unmute the call.
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Placing a call on hold and resuming the call
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About this task
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During a call, you can place the call on hold. When you put a call on hold, both you and the caller
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cannot hear each other on the call. While a call is on hold, you can call other contacts. When
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multiple calls are held, you can return to the held call by using the up and down arrow keys to
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scroll to the required call.
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Procedure
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1. To put an active call on hold, press the
Hold
soft key, or press the line key of the active
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call.
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2. To resume the held call, press the
Resume
soft key, or press the line key of the held call.
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October 2022
Using Avaya J189 SIP IP Phone in Avaya Aura
®
49
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
