Example
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You are on a call with users A, B, and C. You have an urgent message for user A. When you use
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the Whisper page feature to deliver a message to user A’s extension, all three users hear the tone
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that signals the page, but only user A hears the message.
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Related links
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Selecting a destination number using feature target
on page 91
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Intercom
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With the Intercom feature, you can press the intercom feature button to call another user in
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an intercom group. Your system administrator configures the intercom groups and the extension
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codes. You can use one or both of the following features to make the intercom calls:
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Dial intercom
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Use the Dial intercom feature to call anyone in the same intercom group. Select the Dial Intercom
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feature, and dial a one-digit or a two-digit code for the extension.
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Auto intercom
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Use the Auto intercom feature to call one predefined number in the same intercom group. Your
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administrator configures the required extension number.
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When both the calling and the called phone extensions have matching auto intercom buttons to
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call each other, the phone provides the following visual indications:
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• For an incoming intercom call, on the called phone, the beacon LED on the phone and the
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green LED button on the feature line flashes until you answer the call. After you answer the
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call, the beacon LED is off and the green LED is ON until the call ends.
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• For an outgoing intercom call, on the calling phone, the green LED button on the feature line
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is ON until the call ends.
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You can receive multiple auto intercom calls simultaneously. When you receive an auto intercom
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call while you are on an active auto intercom call, if you answer the new call, the phone puts the
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existing auto intercom call on hold. Press the call appearance line of the first auto intercom call to
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resume the held call.
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Auto-answer an auto intercom call
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With the active auto-answer intercom calls feature, the phone automatically answers the incoming
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auto intercom call. To restrict the outgoing audio to the auto-answered call, your administrator
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can enable the auto-mute feature to automatically mute your phone when an auto intercom call is
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auto-answered. You can manually unmute the call for the two-way audio.
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Your administrator configures the Auto-answer and the Auto-mute feature. Contact your
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administrator to enable these features.
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The feature line LED is green on the calling and the called phones until the call ends.
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Intercom
October 2022
Using Avaya J189 SIP IP Phone in Avaya Aura
®
101
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
