Flexible Seating
With the Flexible Seating feature, the user can log in to another user’s phone and access the
settings configured for their primary phone.
The phone which is used for guest login is called a host device. The host phone must be
provisioned with the host profile settings on the BroadSoft Device Management (BDM). The BDM
switches the configuration files of the Flexible Seating host to those provisioned for the Flexible
Seating guest service.
The primary phone and the host phone in Guest mode have the same set of configured features
and can work simultaneously.
When a guest user logs in, the host device downloads the
MACAddr.txt
file and applies the
guest phone settings. To download the configuration file, the host device must be connected to the
BDM.
On the BDM, the Identity Device Profile of the host and guest phones must contain
%BWMACADDRESS%.txt
(the
MACAddr.txt
file) with the following content:
SET FORCE_SIP_USERNAME %BWLINEPORT-1%
SET FORCE_SIP_EXTENSION %BWAUTHUSER-1%
SET FORCE_SIP_PASSWORD %BWAUTHPASSWORD-1%
SET ENABLE_SIP_USER_ID 1
# Must be 1 if If BWLINEPORT-1 != BWAUTHUSER-1
SET BW_HOTELING_MODE %BWHOTELINGMODE-1%
# Block other login operations
SET PROVIDE_LOGOUT 0
SET GUESTLOGINSTAT 0
The administrator can add the required number of Flexible Seating host devices in the BroadSoft
web interface. You might need the MAC address of the host device or the host user’s credentials
depending on the type of authentication used in the host device configuration.
During the first boot-up of the phone, you must specify the BDM IP address as a provisioning
server address. If the phone has a different provisioning server address configured, you can
change this setting in the Administration menu or the web interface.
When configured, the Flexible Seating feature is available in the Features menu of the host phone.
Depending on the guest user status, the feature label can change from
Guest login
to
Guest
logout
. When the feature is activated, the phone displays the Guest login screen with the
Username
and
Password
fields to enter the guest user’s credentials. The top bar icons on the
host phone indicate whether the guest user has logged in or logged out.
For more information about configuring Flexible Seating in the BroadSoft web interface, refer to
Flexible Seating Service Feature Description
at
.
Flexible Seating limitations
The following are the limitations for the Flexible Seating feature:
• If the user unparks or retrieves calls using Call Unpark or Call Retrieve features on the host
phone in Guest mode, these calls are not answered automatically but are displayed as
incoming calls.
• The guest user must turn off the primary phone before using Flexible Seating on the host
device and must log out from the host phone before using the primary device. Otherwise, the
features configured on the BroadSoft XSI will not function properly.
Feature and application configuration
April 2020
Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment
224