Feature configuration
Active call shortcut keys
Active call shortcut keys allow to use Busy Lamp Field, Autodial, and Contacts keys as shortcuts
to perform a specific action during an active call or, in some cases, during an active or a held call.
Using Autodial keys as shortcuts is available only in the Broadworks environment.
The following actions call can be specified for these keys:
• Attended call transfer: the phone puts an active call on hold, and the user is able to talk to the
destination (a BLF user, an Autodial user, or a contact) first.
• Blind call transfer: an active call is immediately transferred to the destination.
• Conference call: the user can add another user to an active call to set up a conference.
• Call Park: the user can put an active call on hold or use a previously held call to resume it at
the destination, i.e. park this call at the destination.
Note:
Call park shortkey action is supported only in the Broadworks environment.
The Active call shortcut keys feature can be configured in either of the following ways:
• by setting the corresponding parameters in the
46xxsettings.txt
file
• by assigning shortcut actions to the required keys in the web interface
Related links
Active call shortcut keys configuration
Use the
46xxsettings.txt
file to set the following parameters for Active call shortcut keys:
Parameter name
Default value
Description
SHORTCUT_ACTION_BLF
0
Specify the action performed if the user
presses a BLF key, an Autodial key, or
selects a contact on the Phone screen
during an active or, in case of Call Park,
an active or a held call.
Valid values:
• 0: the active call is put on hold, and the
destination extension number is dialed.
• 1: the active call is put on hold, and the
user can transfer this call immediately
(blind transfer) or after talking to the
destination first (attended transfer).
SHORTCUT_ACTION_CONTACT
Table continues…
Feature configuration
April 2020
Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment
193