Chapter 5: Troubleshooting
Troubleshooting the GSPPoE power injector unit
Symptom
Resolution
The power Injector does not function.
• Verify the following:
- The power cord is undamaged.
- The voltage at the power inlet is between 100V
AC and 240V AC.
• Remove the power cord and reinsert. Check the
indicators during the power up sequence.
• If the problem persists, contact the technical
support.
The IP phone does not function.
• Verify the following:
- The IP phone is designed for PoE operation.
- The Category 5e cable provided with the unit is
used.
- There is no electric short-circuit in any of the
twisted pair cables or the RJ45 connectors.
• Check the phone by using a different GSPPoE
power injector. If the IP phone works, then the
problem is probably because of a faulty port or a
faulty RJ45 connection.
The IP phone functions, but there is no data.
• Verify the following:
- Category 5 straight (non-crossover) cable, with
all four pairs, is used for the link.
- The Ethernet cable length is less than 100
meters from the Ethernet source to the load or
remote terminal.
• Check the phone by using a different GSPPoE
power injector. If the IP phone works, then the
problem is probably because of a faulty port or a
faulty RJ45 connection.
June 2018
Using Avaya Global Single Port Power Over Ethernet Injector
11