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Maintenance Commands and Trouble-Clearing Aids
555-233-123
8-212
Issue 4 May 2002
Output
The following example shows the output of list skill-status for three PAD skills
with the Dynamic Percentage Adjustment enhancement enabled.
The following shows the output of list skill-status for six skills administered with a
mixture of CentreVu Advocate and CentreVu Advocate Advisor features. The use
of the start and count command line options is also shown. Skills 11 and 12 use
UCD
-
LOA
and the Service Level Supervisor feature with the Activate on Oldest Call
Waiting and Dynamic Threshold Adjustment options enabled. Skill 21 uses the
Dynamic Queue Position feature. Skills 31, 32, and 33 use
EAD
-
LOA
and the
Service Objective feature with a different service objective administered for each
skill.
Note that in both of these examples, list skill-status was executed before any
traffic was offered to the skills. Therefore, the weighted service level is equal to
the percentage component of the service level target and the adjusted level 1 and
level 2 thresholds are equal to the administered level 1 and level 2 thresholds.
list skill-status
SKILL STATUS
Grp
S C O D D D
Grp Name/ Grp
L S C T P Q
Service
Level 1
Level 2
No. Ext
Type
S O W A A P SO
Level
Threshold Threshold S
EWT
OCW
1
General Inquiries English
3001
pad
n
y n 20
70 /70 20
/
/
0
0
1
General Inquiries Spanish
3002
pad
n
y n 20
70 /70 20
/
/
0
0
1
High Value Customers
3003
pad
n
y n 20
80 /80 20
/
/
0
0
list skill-status
SKILL STATUS
Grp
S C O D D D
Grp Name/ Grp
L S C T P Q
Service
Level 1
Level 2
No. Ext
Type
S O W A A P SO
Level
Threshold Threshold S
EWT
OCW
1
General Inquiries English
3001
pad
n
y n 20
70 /70 20
/
/
0
0
1
General Inquiries Spanish
3002
pad
n
y n 20
70 /70 20
/
/
0
0
1
High Value Customers
3003
pad
n
y n 20
80 /80 20
/
/
0
0
Содержание Definity SI
Страница 1: ...0DLQWHQDQFH IRU YD D 1 7 6HUYHU 6 Volumes 1 2 and 3 555 233 123 Issue 4 May 2002...
Страница 62: ...Maintenance Architecture 555 233 123 1 26 Issue 4 May 2002...
Страница 92: ...Management Terminals 555 233 123 3 26 Issue 4 May 2002...
Страница 204: ...Routine Maintenance Procedures 555 233 123 5 100 Issue 4 May 2002...
Страница 250: ...LED Interpretation 555 233 123 7 10 Issue 4 May 2002...
Страница 2763: ...VC DSPPT Issue 4 May 2002 10 1977 555 233 123 Figure 10 107 VC Circuit Pack DSP Port Local TDM Loopback Test...
Страница 2776: ...Maintenance Object Repair Procedures 555 233 123 10 1990 Issue 4 May 2002 Figure 10 109 VC Circuit Pack Summer Port Loopback Test...
Страница 2804: ...Maintenance Object Repair Procedures 555 233 123 10 2018 Issue 4 May 2002...
Страница 2968: ...Index 555 233 123 IN 10 Issue 4 May 2002...