Avaya CallPilot 600r, Техническое обслуживание и диагностика, Страница: 45 / 106

Other indications of a hardware problem include the following:
• user complaints
• call processing difficulties, such as busy signals, static, dropped calls, connection
problems, and cross talk (hearing other conversations)
• system administrator logon difficulties
• alert icons on the Maintenance screen
Alarm Monitor
Use the Alarm Monitor to investigate one or more alarms that require that attention of a
administrator.
About alarms
Alarms are warnings generated by events. Alarms communicate the same information as
events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and
are managed differently than events:
• Alarms appear in the Alarm Monitor only for minor, major, and critical events (not
information events). The Event Browser can report all events, depending on filtering
criteria defined in the Event Browser.
• The first time an event occurs, it generates an alarm that appears in the Alarm Monitor.
If the same event continues to occur, a new alarm is not generated. Instead, the time and
date assigned to the original generated alarm is updated.
• You can clear alarms from the Alarm Monitor, but the system does not clear the event that
generated the alarm from the event log or the Event Browser.
Each alarm in the Alarm Monitor has Help text that often provides a solution to the problem. If
the solution is not apparent, use the Event Browser or the Maintenance screen to further
investigate the problem.
To investigate using the Alarm Monitor
1. Log on to CallPilot Manager.
2. Click System → Alarm Monitor.
Result: The Alarm Monitor screen appears.
3. Click the Event Code for a critical, major or minor alarm.
Result: A description of the event appears in a new Web browser window.
Alarm Monitor
Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010 45