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Before you begin
Important:
Remove the component from service before you run the diagnostic test. See Starting and
stopping components on page 55.
Components that have diagnostic tests available
The following table identifies the components on which you can run diagnostics.
Component Diagnostics available? Replaceable?
Motherboard Yes Yes (IPE server)
Time Switch No No
Media channels No No
Call channels No No
DS30X link No No
Diagnostic tests available for each component
The diagnostic tests that are available for each component are listed in the Diagnostic section
of the Maintenance page. To view the list of diagnostic tests for a particular component, click
the component in the component tree.
If a diagnostic test fails or cannot be run
If a warning message appears, you cannot run the diagnostic test because a prerequisite
condition is not met. If a diagnostic test fails, a message appears in a new browser window
(see the example on page
9 on page 60).
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take. (See
Section A: Tools for isolating and fixing hardware problems on page 46.)
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
Using CallPilot Manager to monitor hardware
58 Avaya CallPilot 202i Server Maintenance and Diagnostics December 2010