Avaya callpilot 1002rp, Техническое обслуживание и диагностика

Страница: 59 / 150

Component Diagnostics available? Replaceable?
Channels No No
DS30X link
(cable) Yes Yes
Diagnostic tests available for each component
The diagnostic tests that are available for each component are listed in the Diagnostic section
of the Maintenance screen. To view the list of diagnostic tests for a particular component, click
the component in the component tree.
If a diagnostic test fails or cannot be run
If a warning message appears, the diagnostic test cannot be run because a prerequisite
condition has not been met. If a diagnostic test fails, a message appears in a new browser
window (see the example on screen step
9 on page 60).
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take.
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
To run a diagnostic test
1.
Important:
Avaya recommends that you courtesy stop rather than stop a component if
possible. For instructions, see Starting and stopping components on page 55.
Run CallPilot Manager and log in.
2. In CallPilot Manager, click Maintenance→Maintenance Admin.
Result: The Maintenance screen appears.
3. Click the plus sign (+) beside the CallPilot server to expand the component tree.
4. Continue clicking the plus sign (+) until the component with which you want to work is
visible.
5. Click the hardware component for which you want to run diagnostics.
Diagnostic tests available for each component
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics December 2010 59