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RAB; Reviewed:
SPOC 7/12/2011

Solution & Interoperability Test Lab Application Notes

©2011 Avaya Inc. All Rights Reserved.

1 of 34

FaxFinder_SM61

Avaya Solution & Interoperability Test Lab

Application Notes for Configuring Multi-Tech FaxFinder

®

IP

Fax Server with Avaya Aura

®

Communication Manager and

Avaya Aura

®

Session Manager via SIP Trunk Interface

- Issue 1.0

Abstract

These Application Notes describe the procedures for configuring the Multi-Tech FaxFinder

®

IP Fax Server with Avaya Aura

®

Communication Manager and Avaya Aura

®

Session Manager

using a SIP trunk interface.

FaxFinder is an appliance-based fax server that sends and receives fax calls over an IP
network. In the tested configuration, FaxFinder interoperated with Avaya Aura

®

Session

Manager to send/receive faxes using SIP trunk facilities.

Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

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Содержание Aura Communication Manager

Страница 1: ...or configuring the Multi Tech FaxFinder IP Fax Server with Avaya Aura Communication Manager and Avaya Aura Session Manager using a SIP trunk interface FaxFinder is an appliance based fax server that sends and receives fax calls over an IP network In the tested configuration FaxFinder interoperated with Avaya Aura Session Manager to send receive faxes using SIP trunk facilities Information in these...

Страница 2: ...per operation recovery from failed cables unavailable resources and Session Manager and FaxFinder restarts Fax calls were also tested with different Avaya Media Gateway media resources used to process the fax data between sites This included the TN2302 MedPro circuit pack the TN2602 MedPro circuit pack in the Avaya G650 Media Gateway the integrated VoIP engine of the Avaya G450 Media Gateway and t...

Страница 3: ...SIP trunk group on Communication Manager for connecting to Session Manager at each site as well as the SIP or ISDN PRI trunk group for connecting the 2 sites must be configured with adequate number of trunk group members to support the number of simultaneous fax calls intended 2 4 Support Technical support for FaxFinder can be obtained by contacting Multi Tech Systems at Phone 800 972 2439 or 763 ...

Страница 4: ...sion Manager were via SIP trunk facilities and the FaxFinder servers communicated directly with Session Manager via SIP Two separate Session Manager Servers were used to connect to the FaxFinder Servers at each site Figure 1 Multi Tech FaxFinder IP Fax Server sample configuration Site A had an Avaya S8800 Communication Manager Server with two Avaya G650 Media Gateways Each Media Gateway was config...

Страница 5: ...log fax machine The IP telephones were not involved in the faxing operations they were present in the configuration to verify that VoIP telephone calls did not interfere with FoIP faxing operations Outbound fax calls originating from FaxFinder were sent to Session Manager first then to Communication Manager via the configured SIP trunks Based on the dialed digits Communication Manager directed the...

Страница 6: ...1 R016x 00 0 345 0 with patch 18567 Avaya G650 Media Gateway at Site A 2 CLANs 2 MedPros TN2302 2 MedPros TN2602 TN799DP HW01 FW38 HW13 FW 38 TN2302AP HW20 FW120 TN2602AP HW02 FW057 Avaya S8300D Server at Site B Avaya Aura Communication Manager 6 0 SP2 R016x 00 1 510 1 with patch 18734 Avaya G450 Media Gateway at Site B 30 14 0 1 Avaya 9620 IP Telephone SIP Avaya 9630 IP Telephone H 323 Avaya one ...

Страница 7: ...fer to Site A Unless specified otherwise these same steps also apply to Site B using values appropriate for that location The configuration of Communication Manager was performed using the System Access Terminal SAT After the completion of the configuration the save translation command was used to make the changes permanent 5 1 Steps to Configure Communication Manager The configuration on Communic...

Страница 8: ... changes display system parameters customer options Page 2 of 11 OPTIONAL FEATURES IP PORT CAPACITIES USED Maximum Administered H 323 Trunks 12000 96 Maximum Concurrently Registered IP Stations 18000 1 Maximum Administered Remote Office Trunks 12000 0 Maximum Concurrently Registered Remote Office Stations 18000 0 Maximum Concurrently Registered IP eCons 414 0 Max Concur Registered Unauthenticated ...

Страница 9: ...ately When testing with the TN2302 the TN2602 was disabled turned off and vice versa as indicated in the ON field list ip interface medpro IP INTERFACES Net ON Slot Code Sfx Node Name Mask Gateway Node Rgn VLAN Virtual Node IP Address n 01A02 TN2302 MEDPRO1A 24 Gateway001 1 n 10 64 22 15 n 02A02 TN2302 MEDPRO2A 24 Gateway001 2 n 10 64 22 18 y 01A04 TN2602 MEDPRO1A 2 24 Gateway001 1 n 10 64 22 17 y...

Страница 10: ...gnaling Group form The Codec Set field was set to the IP codec set to be used for calls within this IP network region In this case IP codec set 1 was selected The default values were used for all other fields At Site B all IP components were located in IP network region 1 and the IP network region was configured in the same manner as shown below display ip network region 1 Page 1 of 20 IP NETWORK ...

Страница 11: ...ion 2 Inter Network Region Connection Management I M G A e dst codec direct WAN BW limits Video Intervening Dyn A G a rgn set WAN Units Total Norm Prio Shr Regions CAC R L s 1 1 y NoLimit n all 2 1 all 3 3 y NoLimit n all display ip network region 2 Page 1 of 20 IP NETWORK REGION Region 2 Location Authoritative Domain avaya com Name PN2 MEDIA PARAMETERS Intra region IP IP Direct Audio yes Codec Se...

Страница 12: ...ow At the Remote Site Session Manager and the FaxFinder server were located in the default IP network region 1 so it did not require an IP address map entry 9 Administer IP Codec set Use the change ip codec set 1 command to verify that G 711MU or G 711A is contained in the codec list The example below shows the value used in the compliance test display ip codec set 1 Page 1 of 2 IP Codec Set Codec...

Страница 13: ...alue of 0 A packet redundancy level can be assigned to improve packet delivery and robustness of FAX transport over the network with increased bandwidth as trade off Avaya uses IETF RFC 2198 and ITU T T 38 specifications as redundancy standard With this standard each Fax over IP packet is sent with additional redundant 0 to 3 previous fax packets based on the redundancy setting A setting of 0 no r...

Страница 14: ...ames ip command The Far end Network Region was set to 2 This is the IP network region which contains Session Manager and FaxFinder The Far end Domain was set to avaya com This domain is sent in the headers of SIP INVITE messages for calls originating from and terminating to Session Manager using this signaling group Direct IP IP Audio Connections was set to y This field must be set to y to enable ...

Страница 15: ...l plan was entered in the TAC field The Service Type field was set to tie The Signaling Group was set to the signaling group shown in the previous step The Number of Members field contained the number of trunks in the SIP trunk group It determines how many simultaneous SIP calls can be supported by the configuration Each SIP call between two SIP endpoints whether internal or external requires two ...

Страница 16: ... no Show ANSWERED BY on Display y 14 Administer Public Unknown Numbering Public unknown numbering defines the calling party number to be sent to the far end Use the change public unknown numbering command to create an entry that will be used by the trunk groups defined in Steps 12 13 In the example shown below all calls originating from a 5 digit extension beginning with 2 or 4 and routed across a...

Страница 17: ...Pattern Number 12 Pattern Name To SM SCCAN n Secure SIP n Grp FRL NPA Pfx Hop Toll No Inserted DCS IXC No Mrk Lmt List Del Digits QSIG Dgts Intw 1 12 0 n user 16 Administer AAR Analysis Automatic Alternate Routing AAR was used to route calls to FaxFinder via Session Manager Use the change aar analysis command to create an entry in the AAR Digit Analysis Table for this purpose The example below sho...

Страница 18: ...on is not directly related to the interoperability of the products being tested so it is not included here These procedures are covered in 3 This section summarizes the configuration steps that are necessary for interoperating with Multi Tech FaxFinder IP Fax Server The test environment was previously configured to enable Avaya Aura Communication Manager and Session Manager at each site to communi...

Страница 19: ...res Step Description 1 Login Access the System Manager administration web interface by entering https ip addr SMGR as the URL in an Internet browser where ip addr is the IP address or FQDN of the System Manager server Log in with the appropriate credentials 2 Create a SIP Entity for the FaxFinder Server Navigate to Routing SIP Entities and click New to create an Entity definition In the screenshot...

Страница 20: ...enter the FQDN or IP Address for the FaxFinder server as shown below Select Other for the Entity Type All other settings were defaults 4 Create an Entity Link for the FaxFinder Server An Entity Link establishes the details of how Entities will communicate with each other Use the Add button to create a new link In this case Session Manager at the Main Site demoSM was configured to communicate with ...

Страница 21: ...s to the FaxFinder server The illustration below was captured after the Policy RB_Fax_Server_2 had been created and the following steps will describe how this policy was created A Routing Policy consists of a definition of the SIP Entity as Destination the Time of Day the policy applies and the Dial Patterns that will trigger this particular policy Below are the settings used for this test Use the...

Страница 22: ...olicies In the snapshot below the Dial Patterns were previously created The applicable patterns were all 5 Digit extension patterns dialed numbers beginning with 2 the local analog fax machine at Site A dialed numbers beginning with 40 to route incoming Fax calls to the FaxFinder server at Site B dialed numbers beginning with 45 to route to Communication Manager at Site A in order to route via the...

Страница 23: ...s were used for this Dial Pattern definition Click Add to associate the dial pattern with an existing Routing Policy in this case the RB_Fax_Server_2 policy created in Step 5 above The Originating Location Name All was used in this case to apply this pattern regardless of originating locations In the same way a new Dial Pattern was created not shown and associated with the existing policy to route...

Страница 24: ... FaxFinder Details The configuration procedures covered in this section include tasks in the following sub categories 1 System Configuration Launch FaxFinder web configuration tool Configure Network Settings Configure SMTP Settings Configure Time Settings Configure Printers and Network Shares 2 Fax Configuration Configure SIP T 38 Configure Inbound Routing Configure Outbound rules 3 Configure User...

Страница 25: ...onfiguration Configure Network Settings FaxFinder ships with a default network address so initial configuration needs to be performed from a browser on a host manually configured with an address on the same network segment Once connected navigate to System Configuration Network to assign an appropriate Hostname IP Address and other relevant network settings as shown below Click Save to commit the ...

Страница 26: ... number of events Navigate to System Configuration SMTP to configure the outgoing mail gateway click Save to commit the changes Below is an example System Configuration Configure Time Settings Set the current date and time it is also recommended that an NTP server be configured to keep the system time in synch with other servers Click Set and Save when entries are completed in each section Below i...

Страница 27: ...ers and Network Shares FaxFinder can be configured to deliver inbound faxes to an email address to a printer or to a network share In the tested configuration all inbound faxes were saved to a network share To add a share click the Add link and provide the path and credentials for the share The share was previously configured however the Edit dialog shown below looks similar to the Add dialog ...

Страница 28: ...inder_SM61 Step Description 2 Fax Configuration Configure SIP T 38 Navigate to Fax Configuration SIP T 38 and provide the appropriate information for the Session Manager in the SIP section Note that at this time UDP is the only option for communications with Session Manager Default T 38 settings were used in the compliance tests ...

Страница 29: ...rinter can be defined for fax delivery Click on Edit in each section to define or modify the respective rules Below is a view of the rules used in the tested configuration Global Routing was configured by clicking the Add link from the dialog that appears when the Edit link is clicked in Global Routing this rule applies to all Faxes received in addition to any other routing rules A default destina...

Страница 30: ...d to save in PDF format to the network share that was used in the previous step for inbound fax delivery This was intermittently enabled and disabled by clicking on the Enable Outbound Archive selection on the Fax Configuration Outbound page An Outbound approval rule was used to hold outbound faxes for a portion of the testing This was not a requirement but was a useful method for traffic test sce...

Страница 31: ... Users tab then click the Add link and enter a Username Full Name Password and Email address for each user In addition if a user has a unique inbound fax extension a routing rule can be created by providing information in the lower section of the form Global and Personal contacts and Groups can be configured by clicking on the Contacts tab In the tested configuration these were used to simplify se...

Страница 32: ...at each site From Communication Manager SAT use the list trace tac command to verify that fax calls are routed to the expected trunks From Avaya Aura System Manager confirm that the Entity Link between Avaya Aura Session Manager and the FaxFinder server is in service From the FaxFinder web interface navigate to Status Logs Fax Status to see the current status of each port and any inbound or outbou...

Страница 33: ...uccessfully passed compliance testing 10 Additional References 1 Avaya Aura Communication Manager Feature Description and Implementation Doc 555 245 205 Release 6 0 Issue 8 0 June 2010 2 Administering Avaya Aura Communication Manager Doc 03 300509 Release 6 0 Issue 6 0 June 2010 3 Administering Avaya Aura Session Manager Doc 03 603324 Release 6 0 Issue 3 August 2010 4 FaxFinder IP Administrator Us...

Страница 34: ... The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions...

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