96X1 H.323
96X1 SIP
H.323 deskphones use HTTP to store backup files.
SIP deskphones use Personal Profile Manager
(PPM) to store backup files.
Settings file and system parameters
The settings file is the same for the both types of
deskphones, but some system parameters vary. In
H.323 deskphones, the OPSTAT and APPSTAT
parameters control each user interface function.
In SIP deskphones, parameters such as
ENABLE_CONTACTS and ENABLE_CALL_LOG
control each user interface function. In place of
APPSTAT, there are parameters such as
ENABLE_REDIAL, ENABLE_REDIAL_LIST,
ENABLE_MODIFY_CONTACTS,
ENABLE_CONTACTS and ENABLE_CALL_LOG.
In place of OPSTAT, there are parameters such as
PROVIDE_OPTIONS_SCREEN,
PROVIDE_LOGOUT, and
PROVIDE_NETWORKINFO_SCREEN.
Quality of Service (QoS)
H.323 deskphones use Communication Manager to
set QoS.
SIP deskphones use parameters, such as L2QUAD,
L2QSIG, DSCPAUD, and DSCPSIG, to set QoS.
Language support
• H.323 deskphones do not support Hebrew and
Korean.
• H.323 language files have a .txt file extension.
• SIP deskphones support text entry in Hebrew and
Korean.
• All SIP language files have a .xml file extension.
Related links
Avaya 96X1 SIP agent deskphones
on page 21
96X1 SIP agent deskphone feature support
The 96X1 SIP agent deskphones supports the following call center features:
• Agent login and logout buttons instead of Feature Access Codes (FACs): The phone shifts
the button for login to logout after the agent logs in to the system.
• Auto and manual answer.
• Automatic display of collected digits with an incoming call that follows a call transfer.
• Auxiliary (AUX) work and After Call Work (ACW) buttons.
• Call Work Codes (CWCs) button.
• Correct messaging to the reporting adjuncts.
• Display of active Vector Directory Number (VDN).
• Display of Adjunct Switch Application Interface (ASAI) User-to-User (UUI) information.
• Entry of reason codes for change to the AUX work mode and for logout.
Avaya 96X1 SIP agent deskphones
June 2019
Using 96X1 SIP agent deskphones with Call Center Elite
22