2. On the IP Network Map screen, assign a calling party number for relaying to Public Safety
Answering Points (PSAPs) for 911 calls. Define the
From
and
To
IP addresses on the IP
Address Mapping screen to relay the correct emergency number.
3. On the Incoming Call Handling Treatment screen, define call handling for Session Manager
trunk groups.
Administering the Numbering-Private Format screen
Private numbering plans ensure unique numbers for call routing. To administer the numbering
plan, use the
change private-numbering x
command, where x is the extension length.
Administering the Station screen
Procedure
1. At the command prompt, type
change station xxx
, where
xxx
is the extension
number. Press
Enter
.
2. In the
Type
field on the Station screen, select a 96X1SIPCC station type, that is,
9608SIPCC
,
9611SIPCC
,
9621SIPCC
, or
9641SIPCC
.
3. Assign a coverage path for each 96X1 SIP agent deskphone.
4. Administer the
auto-answer
field on the Station or Agent LoginID screen.
Note:
The field option on the Agent LoginID screen overrides the option on the Station
screen.
5. In the
Restrict Last Appearance
field, select
y
.
6. Assign an
agnt-login
button along with agent work buttons and feature buttons, such as
sip-sobsrv
.
7. Administer the SIP feature options on page 6 of the Station screen. If you use an
Application Enablement Services (AES)-based application to control the agent deskphone,
administer the
Type of 3PCC Enabled
field as
Avaya
. AES-based applications do not
work if you do not administer this field.
8. Press
Enter
to save the changes.
Administering Communication Manager
June 2019
Using 96X1 SIP agent deskphones with Call Center Elite
18