Administering the Feature-Related System-Parameters
screen
Procedure
1. At the command prompt, type
change system-parameters features
and press
Enter
.
2. In the
Expert Agent Selection (EAS) Enabled
field, select
y
.
3. In the
SIP Endpoint Managed Transfer
field on the Feature-Related System-Parameters
screen, select
n
.
4. Administer the other fields that are relevant to the configuration in your organization.
5. Press
Enter
to save the changes.
Administering Call Center Elite features
The following are the primary screens for administering the Call Center Elite features:
• System-Parameters Customer-Options
• Feature-Related System Parameters
For information about administering all Call Center Elite features, see
Administering Avaya Aura
®
Call Center Elite
.
Administering the Signaling Group screen
Procedure
1. In the
Group Type
field, select
SIP
.
2. In the
IMS Enabled
field, select
n
.
3. In the
Transport Method
field, select
tls
.
4. Administer
Near-end Listen Port
and
Far-end Listen Port
. You must administer separate
SIP entities on Session Manager that map to different signaling groups in Communication
Manager to configure dedicated trunking for inbound trunks and for OPS station signaling
trunks. Session Manager must have two entities for Communication Manager: One for
inbound traffic and the other for agent phone traffic. For example, use the following settings
for the Transport Layer Security (TLS) protocol.
Administering the Feature-Related System-Parameters screen
June 2019
Using 96X1 SIP agent deskphones with Call Center Elite
15