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Chapter 6 Service and Support

Avansys Power Co., Ltd. provides customer with satisfactory
technical support. To obtain support, please contact the distributor in
the first instance. When failing to reach the distributor, please
contact your local technical support center or the company
headquarters:

1. User can obtain service through dialing our free toll telephone.

Free toll: 800-8302118

2. Web site technical service

User can seek technical support by visiting our technical support
web site.

Technical support web site of Avansys Power Co., Ltd.:

http://www.avansys.com

To facilitate user, we also have special UPS service mailboxes:

[email protected]

[email protected]

3. We provide 3 years of free service for our 1k/2k/3kVA UPS
(including the internal battery), provided that they are used properly.

The above warranty shall not apply in the following circumstances:

The battery is provided by user;

Damage resulting from operation not in accordance with the
user manual;

Damage as a result of fire, flood, etc.;

Damage caused by transport, move or neglect after purchase;

Chapter 6 After-sales Service 39

E1-20010915-C-1.0

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Содержание iTrust UH11-0010

Страница 1: ...iTrust Online UPS UH11 Series 1kVA 2kVA 3kVA User Manual E1 20010915 C 1 0 Avansys Power Co Ltd ...

Страница 2: ...th satisfactory technical support To obtain support please contact the distributor in the first instance When failing to reach the distributor please contact your local technical support center or the company headquarters Avansys Power Co Ltd Address Huawei Manufacturing Center Banxuegang Industrial Base Longgang District Shenzhen 518129 PRC Homepage http www avansys com E mail info huawei com ...

Страница 3: ... this document is subject to change without notice No part of this document may in any form or by any means electronic mechanical micro copying photocopying recording or otherwise be reproduced stored in a retrieval system or transmitted without prior written permission from Avansys Power Co Ltd ...

Страница 4: ...S product this series delivers excellent electrical performance is fully compliant with safety regulations and EMC standards features perfect intelligent monitoring and network management and is well shaped with beautiful appearance Please read through this manual prior to installation and operation Readers This manual is intended for equipment operator and technical support personnel Conventions ...

Страница 5: ...ration and design Life support medical apparatus Facilities such as lift which may endanger human life Mission critical equipment like above 3 Never dispose of battery in a fire as battery may explode when exposed to flame Matters needing attention 1 The UPS contains its own energy source battery the UPS output may carry live voltage even when the UPS is not connected to an AC supply 2 To move or ...

Страница 6: ...other irrelevant substances are strictly prohibited inside the UPS chassis 7 In case of fire please use dry chemical fire extinguisher Using foam fire extinguisher may cause electric shock 8 High ambient temperature shortens battery lifetime so battery should be replaced regularly to ensure normal UPS operation and adequate backup time Battery replacement must be conducted by authorized technician...

Страница 7: ...11 Please don t open or damage the battery as the electrolyte is harmful to skin and eye If tainted with electrolyte wash it off immediately with plenty of water and go to hospital for a check ...

Страница 8: ... 2 2 2 Installing the UPS 12 2 2 1 Matters Needing Attention 12 2 2 Installation 12 2 1 Unpacking Inspection 12 Chapter 2 Installation 9 1 5 3 Rear Panel 5 1 5 2 Front Panel 4 1 5 1 Appearance 4 1 5 Appearance and Panels 2 1 4 Features 2 1 3 Schematic Diagram 1 1 2 Model 1 1 1 Application 1 Chapter 1 Product Introduction ...

Страница 9: ...3 3 3 Transfer to Bypass Mode in the Event of Overtemperature 31 3 3 2 Transfer to Battery Mode in the Event of Mains Failure 30 3 3 1 Transfer to Bypass Mode in the Event of Overload 30 3 3 Auto Transfer Between UPS Operation Modes 30 3 2 5 System Power off 29 3 2 4 Turn off Inverter 28 3 2 3 Battery Management 23 3 2 2 Start Inverter Output 22 3 2 1 System Power on 22 3 2 Operation 22 3 1 4 Faul...

Страница 10: ...Appendix 3 Technical Specifications 43 Appendix 2 Grounding Lightning Protection 42 Dry Contact Communication Mode 41 RS 232 Communication Mode 41 Appendix 1 Communication Port 39 Chapter 6 Service and Support 36 Chapter 5 Troubleshooting ...

Страница 11: ...t series UPS has among others 1kVA 2kVA and 3kVA UPS products available as listed below Long backup time UPS with external battery Standard UPS with internal battery Long backup time UPS with external battery Standard UPS with internal battery Long backup time UPS with external battery Standard UPS with internal battery Expla nation UH11 0030L UH11 0030 UH11 0020L UH11 0020L B UH11 0020 UH11 0020 ...

Страница 12: ...ier AC mains Bypass Inverter Load Electronic transfer switch Charger Charger High capacity rectifier Input switch b 2kVA 3kVA Fig 1 System Schematic Diagram 1 4 Features iTrust series 1kVA 2kVA 3kVA UPS is an intelligent online UPS system with sine wave output newly developed by Avansys Power Co Ltd 2 Chapter 1 Product Introduction E1 20010915 C 1 0 ...

Страница 13: ...anced full digital control technology based on DSP to achieve high system reliability features self protection and fault diagnosis It features excellent intelligent battery management extending battery life The panel operation interface adopts LED display facilitating user to learn about the system operation state With Avansys monitoring software perfect network management of UPS can be achieved C...

Страница 14: ...ppearance and Panels 1 5 1 Appearance Air inlet Air inlet LED display panel LED display panel 1kVA UPS 2kVA 3kVA UPS Fig 2 Appearance of 1kVA 2kVA 3kVA UPS 4 Chapter 1 Product Introduction E1 20010915 C 1 0 ...

Страница 15: ...tton OFF button Fault indicator Battery backup capacity load indicators Battery indicator Bypass indicator Inverter indicator ΥΠΣ 1Κς Α ΥΠΣ 1Κς Α ΥΠΣ 1Κς Α ΥΠΣ 1Κς Α Fig 3 a Front Panel of 1kVA UPS Chapter 1 Product Introduction 5 E1 20010915 C 1 0 ...

Страница 16: ... through inverter pressing and holding this button for 1 second can stop the inverter output i e turn off the inverter OFF button When the UPS is supplying power through bypass pressing and holding this button for 1 second can start the inverter output i e turn on the inverter when the UPS is supplying power through inverter which obtains power from rectifier pressing and holding this button for 4...

Страница 17: ...and flashes in the event of inverter fault Inverter indicator green The light shines when the battery is supplying power goes off otherwise and flashes in the event of charger fault improper battery connection reverse battery connection or battery fault Battery indicator green The light shines when the bypass is supplying power and goes off otherwise Bypass indicator green The light shines when th...

Страница 18: ...light shining means the battery is approaching discharge termination voltage and the UPS is about to stop output 1 green light shining means the battery backup capacity is greater than 20 rated capacity 2 green lights shining means the battery backup capacity is greater than 40 rated capacity 3 green lights shining means the battery backup capacity is greater than 60 rated capacity 4 green lights ...

Страница 19: ...ashes Internal overtemperature The 1st green light from the left flashes Rectifier fault 1 5 3 Rear Panel INPUT Input socket EXTERNAL BATT OUTPUT Fan Dry contact RS232 Output socket Input fuse External battery socket Long backup time UPS SNMP adaptor slot false panel Fig 4 a Rear Panel of 1kVA UPS Chapter 1 Product Introduction 9 E1 20010915 C 1 0 ...

Страница 20: ...y socket false panel INPUT Input switch Fan RS 232 Dry contact Output socket adaptor slot false panel SNMP Mains input power line Fig 4 b Rear Panel of 2kVA 3kVA UPS 10 Chapter 1 Product Introduction E1 20010915 C 1 0 ...

Страница 21: ...UPS which has external battery it is the input socket of the external battery for standard UPS which has internal battery it is a false panel External battery socket false panel The UPS outputs AC power from this socket 1kVA UPS has 2 output sockets 2kVA 3kVA UPS has 4 output sockets AC output socket 1kVA UPS adopts 10A 250VAC fuse built in the input socket 2kVA UPS adopts 16A 250VAC circuit break...

Страница 22: ... recommended to be placed on the desk or ground near the load and 2kVA 3kVA UPS including long backup time UPS is recommended to be placed on even ground 2 The distance from the rear and side panels of the UPS to the wall or other equipment should be greater than 10cm and the air inlets on the front panel should be kept unblocked so as to facilitate ventilation and heat dissipation Otherwise the U...

Страница 23: ...oad 5 Install the UPS in environment free of dust volatile gas salt and corrosive materials 6 Don t install it in open area 7 To ensure the safety of the UPS and user equipment please adopt correct power distribution Input live line Input neutral line U P S Load L N E Double pole linkage circuit breaker Output live line Output neutral line Fig 5 a Correct Power Distribution Input live line U P S L...

Страница 24: ...facturer of different model or use state can not be combined to constitute a battery 2 Use voltmeter to check and make sure the external battery socket has no voltage output 3 Make sure that the battery switch is placed to OFF 4 As shown in Fig 6 a and Fig 6 b connect the battery cables to the external battery socket Make sure that the battery poles are not reversely connected red indicates positi...

Страница 25: ... connecting or replacing battery As to 1kVA UPS don t reversely connect the battery poles During operation the positions of the UPS and the battery should remain unchanged arbitrary moving is prohibited INPUT EXTERNAL BATT OUTPUT DRY CONTACT RS 232 INTELLIGENT SLOT External battery cable Fig 6 a Connection of External Battery of 1kVA UPS Chapter 2 Installation 15 E1 20010915 C 1 0 ...

Страница 26: ... reliably grounded 2 Make sure that the input mains voltage is within tolerances 3 Make sure that the socket capacity is correct 1kVA UPS adopts socket with capacity greater than 10A 2kVA 3kVA UPS adopts socket with capacity greater than 16A As to 3kVA UPS if needing larger input current for instance when the mains voltage is usually low and the UPS assumes full load please connect the UPS to dist...

Страница 27: ...ine to a wall socket or a distribution switchboard Notice Don t reversely connect the input neutral line and live line III Connect UPS output cable 1 Please note that the max capacity of each output socket is 10A 2 As shown in Fig 7 a and Fig 7 b directly connect the load power line to the UPS output socket Chapter 2 Installation 17 E1 20010915 C 1 0 ...

Страница 28: ...t cable RS 232 cable Input External batt Output INTELLIGENT SLOT RS 232 DRY CONTACT Output cable User equipment Fig 7 a Connection of 1kVA UPS Input output Cables 18 Chapter 2 Installation E1 20010915 C 1 0 ...

Страница 29: ...th the UPS to connect the RS 232 port of the UPS to that of the computer Dry contact cable is delivered with 2kVA 3kVA UPS use it to connect the dry contact port of the UPS to the RS 232 port of the computer connect the cable end marked with UPS to the dry contact port and the end marked with PC to the computer as shown in Fig 7 a and Fig 7 b V For user who uses SNMP adaptor please refer to the do...

Страница 30: ... charger charges the battery When in Normal mode the mains indicator and inverter indicator on the front panel shine green Notice If the UPS is supplied by AC generator please follow the requirements below 1 Start up the AC generator first without switching on the loads connect the UPS to the generator then switch on the loads one by one till the generator operates stably to ensure reliable operat...

Страница 31: ... failure or mains voltage outside the range from 120V to 253V in Bypass mode the UPS is unable to supply the load 3 1 3 Battery Mode When the UPS is in Normal mode in the event of mains failure or mains voltage outside tolerances the rectifier and charger stop running the battery begins to discharge and supply the load through inverter When the UPS operates in Battery mode the battery indicator an...

Страница 32: ... shuts down and stops output In the event of UPS fault the fault indicator on the front panel shines red the buzzer beeps except battery and charger fault and the corresponding fault locating indicator flashes 3 2 Operation 3 2 1 System Power on Connect the input power line as described in Section 2 2 2 for long backup time UPS turn on the external battery switch at first turn on the input switch ...

Страница 33: ...INVERT BATTERY LOAD Fig 8 b LED Display at 2kVA 3kVA UPS Power on 3 2 2 Start Inverter Output I Start Normal mode In normal case user should set the UPS to Normal mode 1 After system power on press and hold the ON SILENCE button for 1 second then a beep is heard Several seconds later the Chapter 3 Operation 23 E1 20010915 C 1 0 ...

Страница 34: ...which means the UPS is operating in Normal mode FAULT LINE BATTERY BYPASS INVERT BATTERY LOAD Fig 9 a LED Display of 1kVA UPS in Normal Mode OFF ON SILENCE FAULT LINE BATTERY BYPASS INVERT BATTERY LOAD Fig 9 b LED Display of 2kVA 3kVA UPS in Normal Mode 24 Chapter 3 Operation E1 20010915 C 1 0 ...

Страница 35: ...ad been set at factory will be activated in the event of AC mains restoration 2 When the system begins to operate stably gradually add loads to the system When adding loads it can be observed that the shining load indicators on the front panel increases as shown in Fig 10 a and Fig 10 b FAULT LINE BATTERY BYPASS INVERT BATTERY LOAD Fig 10 a LED Display of 1kVA UPS with Heavy Load Chapter 3 Operati...

Страница 36: ...ssume no more than 70 rated load so that the system operation won t be affected by abrupt load fluctuation and the UPS lifetime can be extended Notice If the system transfers from Normal mode to Bypass mode for 3 times within 1 hour due to overload it will remain in Bypass mode for 1 hour and can t transfer back to Normal mode till the overload is removed II Start Battery mode In the event of main...

Страница 37: ...Fig 11 a and Fig 11 b and the buzzer beeps every 3 seconds indicating the UPS is operating in Battery mode FAULT LINE BATTERY BYPASS INVERT BATTERY LOAD Fig 11 a LED Display of 1kVA UPS In Battery Mode OFF ON SILENCE FAULT LINE BATTERY BYPASS INVERT BATTERY LOAD Fig 11 b LED Display of 2kVA 3kVA UPS in Battery Mode Chapter 3 Operation 27 E1 20010915 C 1 0 ...

Страница 38: ... the battery connection state In the event the battery is not connected reversely connected or otherwise improperly connected the fault indicator shines red and the battery indicator flashes reminding user to check the battery connection In such case the UPS will still startup and operate in Normal mode however without battery backup II Battery test Battery test includes automatic test manual test...

Страница 39: ... of the panel indicators restore to the state prior to test When battery fault is detected no battery faulty battery or battery reverse connection during test the fault indicator shines and the battery indicator flashes Notice After battery test the battery state information will be refreshed In the event battery fault that the battery is not fully charged is detected during test user may retest t...

Страница 40: ...rating in Normal mode in the event of mains failure the UPS automatically transfers to Battery mode without interruption to load in the event of overload the UPS automatically transfers to Bypass mode without interruption to load in the event of inverter fault or internal overtemperature the UPS operates in Fault mode 3 3 1 Transfer to Bypass Mode in the Event of Overload When the UPS remains over...

Страница 41: ...e UPS In the event of internal overtemperature the UPS transfers to Bypass mode the fault indicator shines red the 3rd fault locating indicator from the left flashes and the UPS gives audible alarm In such case cut off the input AC mains by pulling off the input plug or switching off the circuit breaker remove any substances blocking ventilation or widen the distance from wall After the UPS cools ...

Страница 42: ...d back to the UPS supply the UPS with AC mains and turn it on 3 4 UPS Monitoring For the information on background monitoring of UPS please see the documents delivered with the monitoring software 32 Chapter 3 Operation E1 20010915 C 1 0 ...

Страница 43: ...epends on the ambient temperature charge and discharge times High ambient temperature and deep discharge will shorten battery life To ensure battery life the battery should be maintained regularly Keep the ambient temperature between 15 and 25 To prevent small current discharge the continuous battery discharge time should not exceed 48 hours When the UPS hasn t been used for a long time and the ba...

Страница 44: ...ning when necessary 2 Check the air vents on the front rear and side panels make sure they are not blocked 3 The 2kVA 3kVA long backup time UPS has high capacity rectifier fan at the bottom of the chassis make sure that the air vent at the bottom of the chassis is not blocked IV UPS State Check 1 Check whether the UPS is faulty is the fault indicator shining Is fault alarm being given 2 Is the UPS...

Страница 45: ...on Mode Please do this after confirming that the AC mains is normal and data backup has been done 2 Press the ON SILENCE button check again whether the LED indications are normal and the UPS transfers to Normal mode 3 When the inverter is in Normal mode the inverter indicator shines press and hold the ON SILENCE button for 4 seconds to start battery test Should any battery problem be found immedia...

Страница 46: ... The output power line is not properly connected No alarm is given but there is no voltage output 3 A Make sure the input switch of the 2KVA 3KVA UPS is turned on B Make sure that the input power line is properly connected C Check whether the input fuse of the 1KVA UPS is broken There is a standby fuse in the input power socket A The input switch is turned off 2kVA 3kVA UPS B The input power line ...

Страница 47: ...ttery is not able to hold a full charge due to age The UPS has reduced battery time 8 A Check whether the external battery switch is turned on and its lead is properly connected B Check whether the battery is reversely connected C Contact the distributor for battery replacement D Contact the distributor for replacement maintenance of charger A The external battery switch is turned off or its lead ...

Страница 48: ...icator from the left or the inverter indicator flashes 11 Restart the UPS after confirming that load short circuit does not exist UPS output short circuit The buzzer beeps the fault indicator shines and the 5th fault locating indicator from the left flashes 10 Action Possible Cause Alarm or Condition Serial No When reporting UPS fault to our company or the distributor please inform the machine mod...

Страница 49: ...iting our technical support web site Technical support web site of Avansys Power Co Ltd http www avansys com To facilitate user we also have special UPS service mailboxes hwdy huawei com upsserver huawei com 3 We provide 3 years of free service for our 1k 2k 3kVA UPS including the internal battery provided that they are used properly The above warranty shall not apply in the following circumstance...

Страница 50: ...tailed information on warranty please see the warranty items 4 Different levels of customized service packages are available with reasonable charge including responsive preventive maintenance warranty period extension etc For detailed information please contact the distributor or the local technical support center 40 Chapter 6 After sales Service E1 20010915 C 1 0 ...

Страница 51: ...hip between RS 232 port of computer and RS 232 port of UPS Computer UPS RDX pin 2 TX pin 3 TDX pin 3 RX pin 2 GND pin 5 GND pin 5 RS 232 communication mode provides the following functions Monitor the current power supply state of UPS Monitor the current alarm information of UPS Monitor the current running parameters of UPS Time the ON OFF control of the UPS and set system parameters Appendix 1 Co...

Страница 52: ... pin turns from OPEN to CLOSE in the event of battery low voltage its normal state is OPEN Pin 6 when applying 5V voltage for more than 1 second the UPS is turned off Pin 4 signal ground Pin 7 signal ground Other pins unconnected Dry contact communication mode provides the following functions Provide mains fault information in the event of mains failure Provide battery low voltage information when...

Страница 53: ...tective ground the metal case of the UPS must be reliably connected to the ground bar in the machine room by connecting the ground pin of the UPS input plug to the machine room ground bar In addition the mains frequency ground resistance of the machine room ground bar should be in compliance with relevant standards normally less than 5 ohms To ensure that the ground cable inside the UPS is reliabl...

Страница 54: ...ghput capacity of 8kA waveform 8 20 s installed inside the UPS Standard D class SPD is installed inside the iTrust UPS and the SPD24SZ C class SPD produced by Avansys is recommended User may decide whether to select C class SPD according to the actual situation of the machine room Whichever brand C class SPD is selected the connection method shown in the following figure must be adopted between th...

Страница 55: ...l area 10mm minimally 6mm as the protective ground cable PE line For detailed installation please refer to relevant specifications by Avansys 2 According to test result the length of the connection cable between the C class SPD box and the UPS is required to be within 5 10m and it must be ensured that this cable will not suffer lightning strike Too short cable length will affect the lightning prot...

Страница 56: ...further before the C class SPD User may buy and install the B class SPD by itself under the technical guidance of Avansys 46 Appendix 2 Grounding Lightning Protection E1 20010915 C 1 0 ...

Страница 57: ...ctor 1Hz s Frequency synchronization speed Synchronizes with the mains frequency when the mains is working 50Hz 0 2 when in Battery mode Frequency 220Vac 2 Voltage 3kVA 2 1kW 2kVA 1 4kW 1kVA 700W Power rating Output 0 99 Power factor 50Hz 5Hz Frequency 160 276Vac 100 rated load 120 160Vac linear derating in loading 120Vac 50 rated load Voltage range 220Vac Rated voltage Input UH11 0030L UH11 0020L...

Страница 58: ... Normal Battery Transfer time 5A expandable in parallel to 9A external charger is needed when battery capacity 200Ah 6A 7A Charge current long backup time UPS 8 hours to 90 rated capacity Recharge time standard UPS 8min 10min 8min 6min Backup time at full load standard UPS 120Vdc 96Vdc 36Vdc Rated voltage 10 8 3 Internal cell number Sealed lead acid maintenance free battery 12V 7Ah Type Battery UH...

Страница 59: ...th GB T3859 2 when it is higher than 1500m Elevation 5 95 non condensing Relative humidity 40 C 70 C without battery 20 C 55 C with battery Storage temperature 0 C 40 C Operating temperature Environ mental condition UH11 0030L UH11 0020L UH11 0020LB UH11 0010L UH11 0030 UH11 0020 UH11 0020B UH11 0010 Model Appendix 3 Technical Specifications 49 E1 20010915 C 1 0 ...

Страница 60: ... cells UF B0030 100 10 65Ah cells UF B0030 65 10 38Ah cells UF B0030 38 8 100Ah cells UF B0020B 100 8 65Ah cells UF B0020B 65 8 38Ah cells UF B0020B 38 8 24Ah cells UF B0020B 24 3 100Ah cells UF B0010 100 3 65Ah cells UF B0010 65 3 38Ah cells UF B0010 38 Battery cubicle UF SNMP110 WEB WEB SNMP AGENT UF WIN100N Network software UF SNMP110 SNMP adaptor Remark Model Product 50 Appendix 4 Optional Com...

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