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Limited Warranty and Return Policies
The AV123 ELT525 speakers have been created to perform flawlessly for many years
with regular use. As a result of this quality and craftsmanship, AV123 is proud to offer
the following warranty policies to our customers:
• All products manufactured by AV123 carry a limited manufacturer’s parts and labor
warranty. This is for the peace of mind that, no matter what your purchase, there is a
warranty on which you can depend.
• All AV123 ELT525 loudspeakers are guaranteed to be free from manufacturer’s defects
for a period of one year from the date of purchase (see below to get three years!).
This warranty applies to the original purchaser of the AV123 ELT525 product(s) and is
nontransferable.
• The
AV123 ELT525
warranty does not cover damage by misuse, abuse, neglect,
unauthorized product modification, failure to follow the instructions outlined in this
owner’s manual, failure to perform routine maintenance, damage resulting from
unauthorized repairs, or claims based upon misrepresentations of the warranty by the
seller.
• If you visit av123.com and register your AV123 ELT525 speaker purchase, AV123
will extend the warranty by an additional two years. This, in addition to the 1
year limited warranty is a total of 3 years! This extended warranty is free simply for
registering within 60 days of your purchase. We urge you to take advantage of this
offer. Simply look under the ‘Support’ link on our home page.
Service Assistance for AV123 ELT525 speakers and subwoofers
AV123 will exchange all defective merchandise, including shipping charges to the original
shipment destination, at no charge for up to 60 days after the date of purchase. After
60 days the product must be returned to AV123 for repair only and the return shipping
cost is the responsibility of the customer.
Please note that BEFORE sending your AV123
ELT525 speakers in for repair or replacement, you MUST call AV123 and obtain a return
authorization (R/A) number. Before contacting AV123 to begin the R/A process, please
have as detailed a description of the problem(s) you are experiencing and the conditions
under which the problem(s) occur. Once you have obtained the R/A number, you must
print this clearly on the outside of the box so it will be possible to determine from whom
the AV123 speaker(s) came once the parcel arrives. Parcels arriving without an R/A
number will be refused and returned freight collect.
Contact Information
Toll Free -
(877) 543-7500
Website -
www.av123.com
