Automation Direct STRIDE SiteLink SE-SL3011, Руководство пользователя

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STRIDE
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SiteLink Series Industrial VPN Routers User Manual 1st Edition
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Appendix B: Troubleshooting
Country-wide Censored Internet Accessibility?
If your SiteLink router is located in China or another country with censored internet
accessibility, you need to turn on the “censoring” option to have your router be able to set up
a VPN connection to our STRIDE SiteLink servers. You can find this setting on the respective
SiteLink router’s info page by clicking the ellipsis in the VPN section and selecting “Stealth
mode”, as is depicted below. The configuration change will be automatically pushed to the
router if it is online, or the next time it connects to the SiteLink Platform.
SiteLink Router Log File
The log file can be obtained by placing a USB stick (without a config file) in the SiteLink
router and removing it after 10 seconds. If you just rebooted the router it is best to wait at least
3 minutes before removing the USB stick to be sure that the router has gone through all the
necessary steps. With this log file we can further investigate your issue.
I Can’t Connect to the SiteLink Router
IXclient
Make sure you have installed the IXclient. The Installing the VPN Client section of Chapter 2
explains the installation.
Once you’ve installed the IXclient, refresh the SiteLink Platform page to have it re-check for the
IXclient to see if it’s installed.
Proxy
If you’re behind a proxy the IXclient will try to automatically detect the necessary settings. In
case the IXclient is unable to do so, you may have to manually enter the address, port, login and
password in your IXclient’s settings. Contact your local IT department for this information.
TAP Adapter
Make sure that the TAPadapter (installed with the IXclient) isn’t disabled and that an older
version (< version 9) has not been installed áfter installing the IXclient. You can check this in
Windows at: Control Panel\Network and Internet\Network Connections.