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10.2 Support Screen Layout
The main section of the Support screen is comprised of two sections. The left column is
the main menu; select one subject from the main menu to display the corresponding
function interface on the right.
Figure 10-1 Support Screen
10.2.1
My Account
The My Account screen displays the comprehensive information of the user and the
product, which is synchronized with the online registered account, including user and
device information.
User Information
— displays detailed information of your registered online Autel
account, such as your Autel ID, Name, Address, and other contact information.
Device Information
— displays the registered product information, including the
serial number, registration date, expire date, and warranty period.
10.2.2
Data Logging
The Data Logging screen keeps records of all
Feedback
(submitted),
No Feedback
(not
submitted but saved) or
History
(up to the latest 20 test records) data loggings on the
diagnostic system. You can edit and send test records by using the Data Logging function.
Autel support personnel will receive and process submitted reports through the Support
platform.
