85
6. In order to settle the complaint more efficiently, it is
recommended to fill out the complaint form as detailed as
possible.
7. Select the required processing time on the last section
according to the urgency of the case.
8. Tap
Submit
to send the completed form to Autel’s online
service center, or tap
Reset
to refill it. The submitted
complaints will be processed and responded to by customer
service personnel.
To make a reply in a complaint session
1. Register the product online.
2. Tap the
Support
application on the MaxiPRO Job Menu. The
device information is automatically synchronized with the
online account.
3. Tap
Complaint
on the Main Menu.
4. Select an existing complaint case item on the record list by
tapping the
○
>
button on its right side. The screen displays
the complaint session details.
5. To replay, tap the
Post Reply
button on the upper right side.
6. Input the content in the input field, and if necessary, upload an
attaching file.
7. Tap
Submit
to post the reply.
8. Tap the
States
selection drop-down menu to reset a case
state.
9. Tap the
Update
button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data
logs on the diagnostic system. The support personnel receive and process
the submitted reports through the Support platform. Support personnel will
reply to the submitted issue and corresponding Data Log session within 48
hours.
Содержание MaxiPro MP808
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