Make Calls with normal Telephones and change Settings
Transfer an existing Call
23
Note: If the called subscriber does not pick up, the call will return to
your own telephone after 60 seconds (your telephone rings). If you
are not picking up this call within 60 additional seconds the call will be
disconnected. If your own telephone is busy in that moment, the pro-
cedure will be finished already after the first 60 seconds and the
external call will be disconnected.
Important: To store a call in an internal parking zone or to take the
call on your telephone, you need the authorization for “Call Parking“
(see
chapter View and modify the Properties of your own Subscriber
Note: If the requested call partner is already in a call, he can start a
query with the caller in the parking zone via a pick up. He has to dial
+ internal base telephone number of the
parking zone in the current call.
If the holding time is exceeded (holding time can be defined between
1 and 20 minutes in the web interface of the configuration manager
COMset), the call falls back to your own telephone again (your tele-
phone rings). If your own telephone is busy in the meantime, the call
will be hold once more for the defined holding time in the PBX. If the
holding time is exceeded again, the call will be disconnected.
If you hear the busy tone after dialling the internal base telephone
number, you do not have the authorization for this function.
If you hear the busy tone when selecting the parking zone, this posi-
tion is already in use. When pressing the Query key you fall back and
can dial the internal base telephone number of another parking posi-
tion again.
Note: If the internal subscriber does not pick up within the 60 seconds
or if he stays busy during the whole 3 minutes, your telephone as the
transferring party will be called again. If you pick up the receiver, you
will be reconnected to external call partner again and will be able to
put him into the Waiting Loop again. But if you do not take this call
within 60 seconds, the exchange line connection will be completely
disconnected (if you were busy in the mean time, perhaps also within
a shorter time period).
For many ISDN telephones and on the system telephone
COMfort 1000/1200/2000 plus or COMfortel 1100/1500/
2500/2500 AB/VoIP 2500 AB the “Finishing a Query on busy“ is not
executed automatically but via function key or via menu (e.g. with
“end“, “separating“, “back“ or pressing the R-key again; see manual
of the telephone).
Transfer external Call without Announcement to an internal Telephone (Blind Transfer)
g F n
f
a
external
call
internal number*
*
Internal telephone number of the individual telephone (If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
or internal telephone number of the group (If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
wait for the ringing tone
hang up – if the called partner takes the receiver, he will be connected to
the external caller
Put the Call into the Internal Parking Zone (Call Parking)
g F n
Z
f a
씮
b n
Z
g
external
call
internal
number*
*
Internal base telephone number of the parking zone
(If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
No 0-9 of the
parking zone
wait for the
ringing
tone
hang
up
inform the requested call part-
ner (e. g. via loudspeaker
announcement)
internal
number*
No. 0-9 of the
parking position
conversa-
tion
F ##06
Internal Subscriber is busy – Put the external Call Partner into the Waiting Loop
f g
F ##07 f
a
busy tone
back to the external call (automatically)
acknowledgement tone
hang up
I
