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INSTALLATION
PRIMO PILOT
MANUAL
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30
9 - WARRANTY
• The tank is guaranteed for a period
five (5) years
against breakage,
starting from the date of fi rst use if the warranty form was returned to the
manufacturer, In the absence of this form, the date of manufacture will be
used as a reference point for the start of warranty.
• The spare parts (see attached list) are guaranteed for a period of
two (2)
years
starting from the date of fi rst use if the warranty form was returned
to the manufacturer, In the absence of this form, the date of manufacture
will be used as a reference point for the start of warranty.
The appliance is guaranteed against all manufacturing defects, provided
that it was installed according to the instructions provided in this manual
and in compliance with all current rules and regulations in the country of
installation. All electrical connections should comply with the C15-100
standard.
Under no circumstances does a defective part warrant the replacement
of the whole appliance.
The warranty only applies to parts which we (AUER) identify as having
been defective at manufacture. If necessary, the part or product should
be returned to the manufacturer, but only with prior agreement from
our technical department. Labour, transport, and packaging costs
are the responsibility of the user. Repairs on a device will not result in
compensation.
The warranty on replacement parts ends at the same time as the warranty
of the appliance.
The warranty only applies to the appliance and its components and
excludes any part or installation external to the appliance: electrical parts,
hydraulic components, etc...
The warranty will not apply in the absence of, insuffi
cient, or improper,
maintenance of the appliance.
It is essential to carry out regular annual maintenance on the
appliances and on the installation to ensure sustained use and
durability. This maintenance should be carried out by your
installer, or by an AUER-approved technical center. In the absence
of regular maintenance the warranty is rendered null and void.
If an appliance is presumed to be the cause of any damage, it must not be
moved or tampered with before an expert assessment has been carried out.
9.1 - Warranty coverage
9.2 - Limitations of warranty
9.2.1 - General information
The warranty does not apply to defects or damage caused by situations
or events such as:
• Misuse, abuse, negligence, improper transport or handling.
• Incorrect installation, or installation which has been carried out without
following the instructions in the manual and user guide.
• Insuffi
cient maintenance.
• Modifi cations or changes carried out on the appliance.
• Impacts from foreign objects, fi re, earthquakes, fl oods, lightning, ice,
hailstones, hurricanes or any other natural disaster.
• Movement, imbalance, collapse or settling of the ground or the
structure where the appliance is installed.
• Any other damage which is not due to defects in the product.
The
PRIMO
Pilot
is not guaranteed against:
• Variations in the colour of the appliance or damage caused by air pollution,
exposure to chemical elements, or changes brought about by adverse
weather conditions
• Dirt, rust, grease or stains which occur on the surface of the appliance.
9.2.2 - Cases (not limited to) for exclusion from
warranty
9.2.2.1 - Usages
Cases (not limited) for exclusion from warranty:
• Filling with anything other than domestic cold wate from the drinking
water network; such as rain-water, well-water, ...etc, or using domestic
cold water which is particularly aggressive and not in compliance
with the national regulations in eff ect in the country of use (DTU 60-1
addendum 4 concerning hot water).
• Switching on the appliance without fi rst having fi lled it with water.
9.2.2.2 - Handling
Cases (not limited) for exclusion from warranty:
• Any damage sustained by impacts or falls during handling after
delivery from the factory.
• Deterioration in the condition of the appliance after handling where
the instructions in the manual have not been followed.
9.2.2.3 - Installation site
Cases (not limited) for exclusion from warranty:
• Placement of the
PRIMO
Pilot
in a location where it could be subject
to ice
frost or other adverse weather conditions.
• Not positioning the appliance in accordance with the instructions in
the installer manual.
• Installation of the appliance against a wall which cannot support the
weight of the appliance when fi lled with water.
Costs incurred due to access difficulties are not the manufacturer’s
responsibility.
9.2.2.4 - Electrical connections
Cases (not limited) for exclusion from warranty:
• Faulty electrical connection which does not conform to the national
standards in eff ect.
• Not following the electrical connection diagrams provided in the
installer manual.
• Electrical supply being signifi cantly over- or under- the required
voltage.
• Not respecting the supply cable sections.
• Absence of, or insufficient electrical protection throughout the
appliance (fuses / circuit breaker, grounding…).
• Damages caused after the neutralisation of the safety aquastat, or due
to not having installed an appropriate safety aquastat for underfl oor
heating.
9.2.2.5 - Hydraulic connections
Cases (not limited) for exclusion from warranty:
• Reversing the inlet/outlet connections.
• Water pressure over 7 bars.
• Absence of, improper mounting of, or obstruction of pressure-relief
valves.
• Not installing pressure relief valves directly on the outlet for domestic
cold water of the appliance.
• Installing pressure relief valves which do not comply with the national
regulations in eff ect (NF EN 1487 for France).
• Using pressure relief valves which are previously used.
• Not respecting the plumbing of the pressure relief valves.
• Abnormal corrosion due to improper hydraulic connections (direct
contact between iron/copper) without a sleeve (cast iron, steel, or
insulated).
• External corrosion due to piping being improperly sealed.
In no case can compensation be claimed due to damages caused by the
absence of thermostatic mitigators.
9.2.2.6 - Accessories
The warranty does not cover faults or defects resulting from:
• Installation of accessories which do not comply with our
recommendations.
• The use of accessories which do not come from the manufacturer of
the appliance.
9.2.2.7 - Maintenance
Cases (not limited) for exclusion from warranty:
• Not maintaining the appliance.
• Not maintaining the pressur relief valves leading to high pressures.
• Abnormal levels of limescale on the heating elements and of the
safety devices.
•Not using parts issued by the manufacturer.
•Outer casing and bodywork being subjected to any external damage.
