The tank is guaranteed against breakage for a period of five (5) years,
starting from the date the appliance was activated, if the warranty
form was sent back to the manufacturer. In the absence of this
document, the date of manufacture will be used to determine the
start date of the warranty. If the tank is broken, the whole appliance
will be replaced.
The other parts are guaranteed for a period of two (2) years starting
from the date the appliance was activated, if the warranty voucher was
sent back to the the manufacturer. In the absence of this document,
the date of manufacture will be used to determine the start date of
warranty.
The appliance is guaranteed against all manufacturing defects,
provided that it was installed by a qualified professional using our
instruction manuals, the C15-100 standard for electrical connections
and the hydraulic DTU 60-1 addendum 4 for domestic water.
A defective part does not warrant the whole appliance being replaced.
The warranty only extends to parts which we identify as being
defective due to manufacturer defect.
If necessary, the part or product should be returned to the manufacturer
but only with prior agreement from our technical department. Labour,
transport, and packaging costs are the responsibility of the user.
Repairs on a device will not result in compensation.
The warranty for replacement parts ends at the same time as the
appliance warranty (2 years).
The warranty only applies to the appliance and its components, and
excludes any part or installation external to the appliance.
Regular maintenance of the appliance by a trained professional is
essential for ensuring sustained use and durability. In the absence of
regular maintenance, the warranty will not apply.
If an appliance is presumed to have been the cause of any damage,
the appliance and the damage must be left as they are and not
tampered with.
The warranty does not apply to defects or damage caused by
situations or events such as:
• Misuse, abuse, negligence, improper transport or handling.
• Incorrect installation, or installation which has been carried out
without following the instructions in the manual and user guide.
• Insufficient maintenance.
• Modifications or changes carried out on the appliance.
• Impacts from foreign objects, fire, earthquakes, floods, lightning,
ice, hailstones, hurricanes or any other natural disaster.
• Movement, imbalance, collapse or settling of the ground or the
structure where the appliance is installed.
• Any other damage which is not due to defects in the product.
The heat pump water heater is not guaranteed against :
• Variations in the colour of the appliance or damage caused by air
pollution, exposure to chemical elements, or changes brought
about by adverse weather conditions.
• Dirt, rust, grease or stains which occur on the surface of the
appliance.
Cases (not limited to) where the warranty is void:
• The water supply being other than cold domestic water, (such as
rainwater or other water from a well), or which has particularly
hostile or abnormal properties which do not comply with the
national regulations and current standards in effect.
• The appliance being switched on before it is filled with water.
7.1 - Limitations of warranty
7 - WARRANTY
7.1.1 - General information
7.1.2 - Exclusion from warranty
7.1.2.1 - Use
7.1.2.3 - Installation site
Cases (not limited to) where the warranty is void:
• Placing the appliance where it can be subject to frost or other
adverse weather conditions.
• Non-compliance with the instructions in the manual when
installing the appliance.
• Installing the appliance on a surface which cannot bear its
weight when filled with water.
• Installing the appliance in a room with a surface area of less
than 20 m² where there is no piping for air intake and exhaust.
• Installing the appliance at an angle which does not allow
condensates to flow out properly.
Costs incurred by access difficulties are not the manufacturer’s
responsibility.
7.1.2.4 - Electrical connections
Cases (not limited to) where the warranty is void:
• Faulty electrical connection which does not comply with the
current national installation standards.
• Not following the connection diagrams in the instruction
manual.
• Power supply being significantly under or over the required
voltage.
• Failure to comply with supply cable standards.
• Absence of, or insufficient, electrical protection throughout the
appliance (fuse/ circuit-breaker, grounding, etc.).
• Damage which results from deactivating the electrical back-up
aquastat and/or the heat pump.
7.1.2.5 - Hydraulic connections
Cases (not limited to):
• Inversing the hot/cold water connections.
• Water pressure higher than 6 bars.
• Absence of, incorrect fitting of, or obstruction of, a pressure-
relief valve.
• Not fitting the pressure-relief valve directly onto the cold water
inlet of the appliance.
• Fitting a pressure-relief valve which does not comply with the
current national standards (NFD 36-401).
• Installing a previously-used pressure-relief valve.
• Tampering with the pressure-relief valve.
• Abnormal levels of corrosion caused by an incorrect hydraulic
connection (direct contact between iron and copper) without
a sleeve (cast-iron, steel or insulator).
• External corrosion caused by the piping not being properly
sealed or by condensates not draining off properly.
• Improper connection of the condensates recovery system.
No claim for compensation may be made for damage which has
occurred as a result of not installing thermostatic mixing valves
onto the appliance.
7.1.2.6 - Accessories
• The warranty does not cover defects resulting from:
- Installation of accessories which do not comply with
manufacturer recommendations.
- Use of accessories not provided by the manufacturer.
7.1.2.7 - Maintenance
Cases (not limited to) where the warranty is void:
• Not maintaining the appliance, and not changing the anode in
due time.
• Not maintaining the pressure-relief valve, resulting in excessive
pressure.
• Absence of a pressure-reducing valve.
• Not maintaining the evaporator or the condensates draining
system.
• Abnormal levels of limescale on heating elements or safety
devices.
• Not using parts supplied by the manufacturer.
• Protective outer casing being subjected to any external
damage.
7.1.2.2 - Handling
Cases (not limited to) where the warranty is void:
• Any damage sustained by impacts or falls during handling after
delivery from the factory.
• Deterioration in the condition of the appliance after handling
where the instructions in the manual have not been followed.
• Damage occurring in the appliance when it has been switched
on less than an hour after it has been leaning to the side or laid
flat.
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installer
HEAT PUMP WATER HEATER 200 -270L AIR D/2 -
manual
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installer
HEAT PUMP WATER HEATER 200 -270L AIR D/2 -
manual
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