15
TROUBLE SHOOTING
1. If you have trouble connecting the radio to your wireless network, these steps may help to resolve the problem:
- Confirm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e. can browse the web) using the same
network.
- Check that a DHCP server is available, or that you have configured a static IP address on the radio.
- Check that you firewall is not blocking any outgoing ports.
- Some access points may be set so that only equipment with registered MAC addresses can connect to them. This is one
possible cause of the Internet Radio being unable to connect to the Wi-Fi network, and the Internet Radio display will show
Bad ESSID or key. To overcome this problem you will need to add the Inte
rnet Radio’s MAC address to the list of allowed
equipment in your access
point. The Internet Radio’s MAC address
can be found using the menu
Information Center > System
Information > Wireless Info > MAC address
.
You will need to refer to the guide for you Access Point in order to enter the Internet Radio as an allowed piece of equipment.
- If you have an encrypted network, check that you have entered the correct key or passphrase into the radio. Remember that
text-format keys are case sensitive.
- If your wireless network name
(ESSID) is ‘Hidden’(a setting on the wireless
access point), then you can either turn on the
name, or you can manually enter the name into the internet radio and media player, Select
<Configure -> Network -> Manual
Configuration-> Wireless -> Enter ESSID>
. Confirm if the Network is encrypted, e.g. requires a WEP or WPA key, then enter
the network name.
2. If your radio can connect to the network successfully, but is unable to play particular stations, it may be due to one of the
following reasons:
-The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
-The station has too many people trying to attach to the radio station server and the server capacity is not large enough.
-The station has reached the maximum allowed number of simultaneous listeners.
-The station is not broadcasting anymore.
-The link on the radio is out of date. This is updated automatically every day, so the next time you turn on the link will be
recognised.
-The internet connection between the server (often located in a different country) and yours is slow. Some internet service
providers may fail to stream in certain geographical areas.
Try using a PC to play back the stream via the broadcaster’s
web site. If you can play back the station with a PC, please report to the customer service where you bought this radio. If you
have a laptop, try connecting it if your Internet Radio cannot find the station.
3. When you scan for PCs under UPnP function, none can be found, or the PC you are looking for does not appear in the list:
-You have not connected to the wireless Access point. On the internet radio, s
elect ‘Configuration’, ‘Network ’, ‘Wireless
network connection’ and then select
your Wireless network. (You may need to enter a security key to access the
network wirelessly).
-You have a firewall set on your PC which is stopping you accessing shared files.
-If you have a third party firewall (Like Norton, or Zone Alarm) that will have its own control panel and you will need to
consult the manual for your firewall.
-If your PC is connected to a managed network, with a server sometimes the PC being searched for needs to be set to Home
group. See the instructions under Media Center.
4. You can see the PC you want to play music from, but cannot find any folders on the PC:
-You have a firewall running which is preventing the internet radio from seeing the shared folder. As a quick check, you can
disable firewalls like Norton to see if this overcomes the problem, if this resolves the issue then you can either leave
the firewall off, or allow file sharing through the fire wall.
Note:
If you firewall is required to provide security for your system, it should not be left off.
5. If the Internet Radio keeps re-buffering radio station:
-The Internet Radio is streaming the data from the radio station via your broadband connection, if there is a high error rate on
your broadband connection, or the connection is intermittent, then it will cause the Internet Radio to pause until the
connection is re-established and it has received enough data to start playing again.
-If your Internet Radio keeps stopping, please check the DSL modem to ensure that the Broadband line is not suffering a high
error rate or disconnections. If you are experiencing these problems, you will need to contact your broadband
supplier.
6. What is Buffering?
When playing a stream, the Internet Radio/Media player, downloads a small amount of the stream before it starts playing.
This is used to fill in any gaps in the stream that may occur if the internet or the wireless network is busy. If a stream gets
blocked or experiences Internet congestion while transferring it may stop/interfere with the quality of play. If this happens,
check your internet connection speed- it must be faster than the speed of the stream
