The following troubleshooting guide takes you through some of the more common
problems associated with the installation and/or operation of a wireless system. If
the problem persists, please call toll-free 1-800-732-6866 or visit
www.araccessories.com.
Issue:
Cause and solution:
No sound
• If you’re using the transmitter with the AC power adapter, make sure it is fully
inserted into the wall outlet and the power cord from the AC adapter is firmly
connected to the transmitter power input jack.
• If you’re using the transmitter with batteries, check to see that the batteries are
fresh and inserted with correct polarity (+, –). Try replacing the batteries if you
think they’ve run out of power.
• Check that the audio source component (stereo, TV, etc.) is turned on and
transmitting sound as it normally should. If you’re using a PC or DVD player,
make sure you’ve selected the correct audio output and that the sound is not
muted.
• Confirm that the headphones are turned on (the LED is blue) and tuned to the
transmitter. If the LED on the left headphone is flashing blue, the headphones
are not tuned to the transmitter. Press the link key on the headphones and on the
transmitter’s back panel to tune the headphones.
• Check that the headphone volume is turned up.
• If you’re using a variable output audio source (like a headphone jack or variable
output on a TV set), make sure the source component’s volume is set high
enough for the transmitter to detect.
• If you are using a Tape 2 Monitor output from your receiver/amp as the audio
output, check that you have pressed the Tape Monitor/Tape 2 button on the
front of the receiver. This will turn on the Tape 2 outputs, which may not have
been active.
Interrupted
sound
• Move closer to the transmitter with the headphones on. Sending the signal
through certain materials, such as glass, tile, and metal, can decrease the effective
transmitting distance of the system.
• When using battery power in the transmitter, make sure the batteries are fresh
and replace if necessary. Plug in the transmitter using the AC power adapter if
there’s an outlet available.
LEDs fail to
light up
• Make sure the headphones are charged and that the transmitter is properly
connected to the audio source. Then, move the headphones close to the
transmitter and press the headphone power button again.
Headphones
shut off
automatically
• Check the LED on the left headphone. If it’s blinking, you’ve lost the
transmitter’s signal. Move closer to the transmitter. If you don’t see the LED, the
headphones’ rechargeable battery needs to be recharged. Use the AC adapter to
recharge the headphones.
Troubleshooting
The headphones can be reset as well. If you experience persistent problems with
the headphones, see page 6 for reset instructions.