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User's Manual

7. Troubleshooting

Version 6.6

145

MediaPack Series

7

Troubleshooting

The following describes how to troubleshoot MediaPack devices.

Notes:

•

MP-11x refers collectively to MP-118 8-port, MP-114 4-port and MP-112
2-port Media Gateways having similar functionality except for the
number of channels (the MP-112 supports only FXS).

•

MP-11x/FXS refers only to the MP-118/FXS, MP-114/FXS and MP-
112/FXS gateways.

•

MP-11x/FXO refers only to MP-118/FXO and MP-114/FXO gateways.

•

MP-11x/FXS&FXO refers to MP-118/FXS&FXO and MP-114/FXS&FXO
gateways only.

7.1

Troubleshooting MediaPack Devices via the RS-232
Port

To troubleshoot initialization problems and view the status and error messages of the
MediaPack, use serial communication software (e.g., HyperTerminalTM) to connect to the
MediaPack via the RS-232 port. You can also use this connection to change the network
settings (IP address, subnet mask and default gateway IP address) of the MediaPack.

To connect the MP-11x RS-232 port to your PC, refer to Connecting the MP-11x RS-232
Port to Your PC. To connect the MP-124 RS-232 port to your PC, refer to Connecting the
MP-124 RS-232 Port to Your PC.

7.1.1

Viewing the Gateway's Information

After applying power to or resetting the gateway, the information, shown in the example
below, appears on the terminal screen. This information is used to determine possible
MediaPack initialization problems, such as incorrectly defined (or undefined) Local IP
address, subnet mask, default router IP address, TFTP server IP address, BootFile name,
ini file name and Full/Half duplex network state. Below is an example of Status and Error
Messages.

MAC address = 00-90-8F-01-00-9E

Local IP address = 10.1.37.6

Subnet mask = 255.255.0.0

Default gateway IP address = 10.1.1.5

TFTP server IP address = 10.1.1.167

Boot file name = ram35136.cmp

INI file name = mp108.ini

Call agent IP address = 10.1.1.18

Log server IP address = 0.0.0.0

Full/Half Duplex state = HALF DUPLEX

Flash Software Burning state = OFF

Serial Debug Mode = OFF

Lan Debug Mode = OFF

BootLoad Version 1.75

Starting TFTP download... Done.

MP108 Version 3.80.00

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Содержание MediaPack MP-114

Страница 1: ...Version 6 6 June 2014 Document LTRT 71405 User s Manual MP 1xx MP 124 MediaPack Series Analog VoIP Media Gateways MGCP MEGACO Protocols...

Страница 2: ......

Страница 3: ...2 Host Name Support 23 4 3 3 Selective BootP 24 4 3 4 Microsoft DHCP BootP Server 24 4 4 Configuration Parameters and Files 25 4 4 1 Initialization ini File 25 4 4 1 1 Parameter Value Structure 26 4 4...

Страница 4: ...g Off the Web Interface 57 6 4 9 Getting Help 58 6 4 10 Using the Home Page 59 6 4 11 MediaPack Home Page 60 6 4 12 Viewing the Active Alarms Table 61 6 4 13 Viewing Channel Information 62 6 4 14 View...

Страница 5: ...teway s Information 145 7 1 2 Changing the Networking Parameters 146 7 1 3 Determining MediaPack Initialization Problems 146 7 1 4 Reinitializing the MediaPack 147 7 2 LED Indicators 149 7 2 1 MediaPa...

Страница 6: ...User s Manual 6 Document LTRT 71405 MediaPack Series Reader s Notes...

Страница 7: ...aPack NetCoder Netrake Nuera Open Solutions Network OSN Stretto TrunkPack VMAS VoicePacketizer VoIPerfect VoIPerfectHD What s Inside Matters Your Gateway To VoIP and 3GX are trademarks or registered t...

Страница 8: ...User s Manual 8 Document LTRT 71405 MediaPack Series Reader s Notes...

Страница 9: ...ll as for integration with new IP based PBX architecture These products are designed and tested to be fully interoperable with leading softswitches and servers The MediaPack gateways incorporate up to...

Страница 10: ...Selectable G 711 or multiple Low Bit Rate LBR coders per channel T 38 fax with superior performance handling a round trip delay of up to nine seconds Echo Canceler Jitter Buffer Voice Activity Detect...

Страница 11: ...User s Manual 1 Introduction Version 6 6 11 MediaPack Series 1 3 Functional Block Diagrams Figure 1 Typical MP 11x Application Diagram...

Страница 12: ...RJ 45 10 100 BASE TX PHY CPU DSPs PCM Highway CODECs SLICs DTYPE 50 PCM Highway Host Port PBX RJ 45 10 100 BASE TX PHY CPU CODECs DSPs DAAs RJ 11 RS 232 PS2 debug PCM Highway Host Port PBX RJ 45 10 10...

Страница 13: ...is available on the AudioCodes FTP Web site Customers using a Windows operating system may choose to install the package via the installation wizard or choose to unzip the software package from the s...

Страница 14: ...n of the software When the device is supplied to customers it is already configured with pre installed firmware Utilities AudioCodes utilities provide you with user friendly interfaces that enhance de...

Страница 15: ...following methods HTTP using a Web browser see Assigning an IP Address Using HTTP on page 16 BootP see Assigning an IP Address Using BootP on page 17 DHCP see Using BootP DHCP on page 21 Serial commun...

Страница 16: ...oduct Reference Manual 4 Click Reset and click OK in the prompt The device applies the changes and restarts This takes approximately 1 minute to complete When the device has finished restarting the Re...

Страница 17: ...orm a double reset on the system as described in Private IP Address and System Global IP Address Tip You can also use BootP to load the auxiliary files to the device refer to Using BootP DHCP on page...

Страница 18: ...e 6 steps 1 Back up the ini file Refer to Backup Copies of ini and Auxiliary Files on page 35 2 Disconnect the MediaPack from the power and network cables 3 Reconnect the power cable the gateway is po...

Страница 19: ...erational software cmp Operational firmware file The device is supplied with a cmp file pre installed on its flash memory Therefore this file is not included on the supplied CD However if you are an A...

Страница 20: ...User s Manual 20 Document LTRT 71405 MediaPack Series Figure 5 MediaPack Startup Process Diagram...

Страница 21: ...e the IP address of a TFTP server on the network and files cmp and ini to be loaded into memory Both DHCP and BootP are network protocols that enable a device to discover its assigned IP address DHCP...

Страница 22: ...ation file with an ini extension containing configuration parameters and tables For more information on this file refer to Configuration Parameters and Files on page 25 When the device detects that th...

Страница 23: ...Number Of Retries is reached This switch takes effect only from the next device reset bd BootP delays 1 1 sec default 2 10 sec 3 30 sec 4 60 sec 5 120 sec This sets the delay from the device s reset u...

Страница 24: ...for each BootP client For information on how to add a reservation view the Managing Client Reservations Help topic in the DHCP console The reservation builds an association between MAC address 12 digi...

Страница 25: ...ry so that the modified configuration is utilized with subsequent resets The configuration file is always stored on the non volatile memory There is no need to repeatedly reload the modified files aft...

Страница 26: ...t relevant If there is a syntax error in the parameter name the value is ignored Syntax errors in the parameter value field can cause unexpected errors because parameters may be set to the incorrect v...

Страница 27: ...columns represent parameters types while each row represents an entity The parameters in each row are called the line attributes Rows in tables may represent for example a trunk SS7 Link list of time...

Страница 28: ...lds The combination of the Index fields determines the line tag Each line tag may appear only once In the example provided in the table above Table Structure Example there is only one index field This...

Страница 29: ...blade 4 4 1 2 3 Tables in the Uploaded ini File Tables are grouped according to the applications they configure When uploading the ini file the policy is to include only tables that belong to applica...

Страница 30: ...s are dat files containing raw data used for a certain task such as Call Progress Tones Voice Prompts logo image etc The dat files are created using the DConvert utility refer to the Utilities chapter...

Страница 31: ...icePromptsFile When enabled all configuration and downloadable files are stored in non volatile memory 4 4 2 2 Automatic Update Facility The device is capable of automatically downloading updates to t...

Страница 32: ...file As a precaution in order to protect the device from an accidental update you must also set AUTOUPDATECMPFILE to 1 URLs may be as long as 255 characters Note For the following parameters the URLs...

Страница 33: ...les from NFS servers using NFS version 2 Define NFS servers for Automatic Update NFSServers FORMAT NFSServers_Index NFSServers_HostOrIP NFSServers_RootPath NFSServers_NfsVersion NFSServers 1 10 31 2 1...

Страница 34: ...pedance and for FXS 40 V RMS ringing voltage for REN 2 The following list describes which coeff dat file is to be used with which MP device The files are located in the Analog_Coefficients_Files folde...

Страница 35: ...Be sure to separately store a copy of the ini file and all auxiliary files as well as a note of the software version for use should a device require replacement 4 6 Upgrading Device Software To upgra...

Страница 36: ...User s Manual 36 Document LTRT 71405 MediaPack Series Reader s Notes...

Страница 37: ...ollowing details the available options for fast automatic configuration 5 1 Option A Local Configuration Server with BootP TFTP This is the most straightforward alternative A computer running BootP an...

Страница 38: ...cpd conf The devices will be allocated temporary IP addresses in the range 10 31 4 53 to 10 31 4 75 TFTP is assumed to be on the same machine as the DHCP server the next server directive may be used o...

Страница 39: ...assword The MP 1xx devices should only be configured with the URL of the initial ini file There are several ways of doing this Using Options A or B above via TFTP at a staging warehouse The INI file p...

Страница 40: ...uently the HTTP server specified by the configuration URL will be contacted in order to complete the configuration The following is a sample Linux DHCP configuration file dhcpd conf illustrating the r...

Страница 41: ...dioCodes and non AudioCodes devices Upon startup the MP 1xx will look for option 66 in the DHCP response If option 66 contains a valid IP address a TFTP download will be attempted for a file named aft...

Страница 42: ...User s Manual 42 Document LTRT 71405 MediaPack Series Reader s Notes...

Страница 43: ...he device These parameters can be modified using the Web interface either by modifying parameters on the various pages or by loading a text configuration ini file to the device Administrators can limi...

Страница 44: ...l 6 1 2 Limiting Web Access to a Predefined List of Client IP Addresses When client IP addresses are known in advance administrators can define a list of up to 10 client IP addresses that are to be ac...

Страница 45: ...higher or Firefox Versions 5 through 9 0 Note The browser must be Java script enabled If java script is disabled a message box with notification of this is displayed 2 Specify the IP address of the d...

Страница 46: ...rom the Temporary Internet files folder If this does not clear up the problem the security settings may need to be altered Continue to Step 2 2 In Internet Explorer from the Tools menu select Internet...

Страница 47: ...5 Navigation bar providing the following tabs for accessing various functionalities in the Navigation tree Configuration Maintenance and Status Diagnostics tabs Access the configuration menus see Work...

Страница 48: ...ing the device refer to Maintenance on page 122 Restore Defaults Opens the Configuration File page for restoring the parameters default values refer to Restoring Networking Parameters to their Default...

Страница 49: ...tion bar select the required tab Configuration Maintenance or Status Diagnostics To navigate to a page 1 Navigate to the required page item by performing the following Drilling down using the plus sig...

Страница 50: ...Showing Hiding the Navigation Pane The Navigation pane can be hidden to provide more space for elements displayed in the Work pane This is especially useful when the Work pane displays a page with a...

Страница 51: ...ck on the Help icon You can find this icon on the top frame of the Web interface After clicking this button a new box will appear and contain the Help of that page For example in the Voice Settings pa...

Страница 52: ...from the Device Actions button located on the toolbar refer to Getting Acquainted with the Web Interface on page 47 To view all the menus in the Navigation tree ensure that the Navigation tree is in...

Страница 53: ...ameters Basic Parameter List button with up pointing arrow click this button to show only common basic parameters The figure below shows an example of a page displaying basic parameters only and then...

Страница 54: ...g arrow indicating that it can be collapsed or expanded when clicked respectively Figure 13 Expanding and Collapsing Parameter Groups 6 4 4 5 Modifying Parameter Values When you enter parameter values...

Страница 55: ...e flash To save parameter changes to flash refer to Saving Configuration Note Parameters preceded by the lightning sign are not changeable on the fly and require a device reset 6 4 6 Searching for Con...

Страница 56: ...r each successful login to the device s Web interface The WelcomeMessage ini file parameter table allows you to create the Welcome message Up to 20 lines of character strings can be defined for the me...

Страница 57: ...defined 6 4 8 Logging Off the Web Interface You can log off the Web interface and re access it with a different user account For detailed information on the Web User Accounts refer to User Accounts T...

Страница 58: ...for which you want Help 2 On the toolbar click the Help button the Help topic pertaining to the opened page appears as shown below Figure 19 Help Topic for Current Page 3 To view a description of a p...

Страница 59: ...panel This page allows you to monitor the functioning of the device by its color coded icons The Home page also displays general information in the General Information pane such as the device s IP ad...

Страница 60: ...ue handset is off hook green active RTP stream You can also view the channel s port settings refer to Viewing Channel Information reset the port refer to Resetting an Analog Channel on page 65 and ass...

Страница 61: ...l alarm displayed in red Major alarm displayed in orange Minor alarm displayed in yellow Source unit from which the alarm was raised Description brief explanation of the alarm Date date and time that...

Страница 62: ...runk s channels refer to the table below Color Coding for Status Trunk s Channels Indicator Color Label Description Light blue Inactive Configured but currently no call Green Active Call in progress R...

Страница 63: ...Ethernet port for which you want to view port settings the Ethernet Port Information page opens Figure 26 Ethernet Port Information 6 4 15 Viewing Ethernet Port Information To view Ethernet port infor...

Страница 64: ...u appears 2 From the shortcut menu choose Port Settings the Trunk Settings page opens 6 4 17 Assigning a Name or Brief Description to a Port The Home page allows you to assign an arbitrary name or a b...

Страница 65: ...to inactivate reset an FXO or FXS analog channel This is sometimes useful in scenarios for example when the device FXO is connected to a PBX and the communication between the two can t be disconnected...

Страница 66: ...n the following can be configured NTP Server Day Light Saving Time STUN Settings NFS Servers Settings Enable the DHCP client To configure the Application Settings 1 Open the Application Settings page...

Страница 67: ...uration tab System menu Application Settings Under the NFS Settings group click the NFS Table button the NFS Table page appears 2 Click the Add button the Add Record dialog box appears Figure 35 Add R...

Страница 68: ...rt group select the activities to report 6 Click Submit to apply your changes 6 5 1 3 Regional Settings The Regional Settings page allows setting the system date and time To access the Regional Settin...

Страница 69: ...certificate If an organizational Public Key Infrastructure PKI is used you may wish to replace this certificate with one provided by your security administrator To replace the device s certificate 1...

Страница 70: ...DAwMFowPzELMAkGA1 UEBhMCRlIxEzARBgNVBAoTCkNlcnRpcG9zdGUxGzAZBgNVBAMTEkNlcnRpcG9z dGUgU2VydmV1cjCCASEwDQYJKoZIhvcNAQEBBQADggEOADCCAQkCggEAPqd4Mz iR4spWldGRx8bQrhZkonWnNm Yhb7 4Q67ecf1janH7GcN SXsfx7jJp...

Страница 71: ...e device with a flash burn Notes The certificate replacement process can be repeated when necessary e g the new certificate expires It is possible to use the IP address of the device e g 10 3 3 1 inst...

Страница 72: ...ave a method for accessing the device in case the new configuration does not work Restore the previous setting after testing the configuration 3 Open the Certificates page Configuration tab System men...

Страница 73: ...m your computer group click the Browse button corresponding to the Send Trusted Root Certificate Store field navigate to the file and then click Send File 4 When the operation is complete set the Requ...

Страница 74: ...cateExpiryNotifiaction to notify of the impending certificate expiration To configure TLS certificate expiry checks and notification 1 Open the Certificates page 2 In the TLS Expiry Check Start field...

Страница 75: ...the following attributes Username and password Credentials that enable authorized login access to the Web interface Access level user type Access privileges specifying what the user can view in the We...

Страница 76: ...for a user defined time see next step 2 In the Deny Authentication Timer field enter the interval in seconds that the user needs to wait before a new login attempt from the same IP address can be done...

Страница 77: ...sername and password can be a string of up to 19 characters When you log in to the Web interface the username and password string values are case sensitive according to your configuration Up to two us...

Страница 78: ...Accounts page see procedure below Once this table is accessed subsequent access immediately opens the Web Users table instead of the Web User Accounts page Notes Only the Security Administrator user c...

Страница 79: ...Accounts The Web Users table appears listing the two default pre configured Web use accounts Security Administrator Admin and Monitor User Figure 43 Web Users Table Page 2 Click the Add button the fol...

Страница 80: ...eir status is changed to New or Valid by a System Administrator or Master Old Account This state is automatically set for users that have not accessed the Web interface for a user defined number of da...

Страница 81: ...Authentication Timer parameter relates to failed Web logins from specific IP addresses Web User Level Defines the user s access level Monitor Default Read only user This user can only view Web pages a...

Страница 82: ...Web user s login username and other information if required from the CAC The user attempting to access the device is only required to provide the login password Typically a TLS connection is establish...

Страница 83: ...Reference Manual 3 After configuring modifying the parameter fields click the Submit button The changes are entered into the system and the page is refreshed 6 5 1 5 2 1 Web Telnet Access List To conf...

Страница 84: ...uld add your own terminal s IP address in order to be able to connect to the Web interface If entered incorrectly reset the device to restore configuration from non volatile memory and regain web acce...

Страница 85: ...nt that covers all areas vital for the efficient operation administration management and provisioning OAM P of the device The standards compliant EMS uses distributed SNMP based management software op...

Страница 86: ...s page refer to the SNMP Interface Details sub section in the Product Reference Manual 5 After configuring modifying the parameter fields click the Submit button The changes are entered into the syste...

Страница 87: ...After configuring modifying the parameter fields click the Submit button The changes are entered into the system and the page is refreshed 6 5 1 5 4 4 SNMP V3 Users To configure the SNMP V3 Users 1 O...

Страница 88: ...ce Manual when configuring modifying the IP Settings in the IP Settings page 3 After configuring modifying the parameter fields click DONE This will validate your configuration 4 For configuration gui...

Страница 89: ...p to 30 static IP routing rules for the device These rules can be associated with a network interface defined in the Multiple Interface table and therefore the routing decision is based on the source...

Страница 90: ...jected ignored or permitted Note You can also configure this feature using the ini file parameter DisableICMPRedirects see Routing Parameters in the Product Reference Manual To configure the handling...

Страница 91: ...more information In order to access this page set the configuration mode on the Navigation Pane to Full To configure the QoS Settings 1 Open the QoS Settings page Configuration tab VoIP menu Network Q...

Страница 92: ...ngs on page 93 802 1x Settings Refer to 802 1x Settings on page 96 General Security Settings Refer to General Security Settings on page 97 IPSec Proposal Table Refer to IP Security Proposal Table on p...

Страница 93: ...accepted Notes This firewall applies to a very low level network layer and overrides all other security related configuration Thus if you have configured higher level security features e g on the Appl...

Страница 94: ...ules The table below provides an example of configured firewall rules Firewall Rule Examples Parameter Value per Rule 1 2 3 4 5 Source IP 12 194 231 76 12 194 230 7 0 0 0 0 192 0 0 0 0 0 0 0 Prefix Le...

Страница 95: ...h allows a maximum bandwidth of 40 000 bytes sec with an additional allowance of 50 000 bytes If for example the actual traffic rate is 45 000 bytes sec then this allowance would be consumed within 10...

Страница 96: ...r determines that the credentials are valid it instructs the Authenticator to authorize traffic on the secure port The device supports the following Extensible Authentication Protocol EAP variants MD5...

Страница 97: ...he General Security Settings page Configuration tab VoIP menu Security General Security Settings Figure 59 General Security Settings 2 Use the ini files as a reference when configuring modifying the f...

Страница 98: ...IP Security Proposals Table Add Record Dialog Box 3 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the parameter fields in the page 4 After config...

Страница 99: ...s table 1 Open the IP Security Associations Table page Configuration tab VoIP menu Security IPSec Association Table 2 Click the Add button the following dialog box appears Figure 61 IP Security Associ...

Страница 100: ...s on page 104 Media Realm Configuration Refer to Media Realm Configuration on page 106 Media Security Refer to Media Security on page 113 6 5 2 7 1 Voice Settings To configure the Voice Settings 1 Ope...

Страница 101: ...ration tab VoIP menu Media Fax Modem CID Settings Figure 63 Fax Modem CID Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the Fax Modem...

Страница 102: ...IP menu Media RTP RTCP Settings Figure 64 RTP RTCP Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the RTP RTCP Settings parameter field...

Страница 103: ...iguration tab VoIP menu Media IPMedia Settings Figure 65 IP Media Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the IPMedia Settings p...

Страница 104: ...menu Media General Media Settings Figure 66 General Media Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the General Media Settings par...

Страница 105: ...log Settings page Configuration tab VoIP menu Media Analog Settings Figure 67 Analog Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the...

Страница 106: ...M server used for monitoring the quality of calls see Configuring Quality of Experience Parameters per Media Realm below Bandwidth management see Configuring Bandwidth Management per Media Realm below...

Страница 107: ...some with and some without The available UDP port range is calculated using the BaseUDPport parameter Port ranges over 60 000 must not be used Media Realms must not have overlapping port ranges Number...

Страница 108: ...parameters on the local i e at the device or remote side Packet loss Mean Opinion Score MOS Jitter Packet delay Residual Echo Return Loss RERL At any given time during a call each of these parameters...

Страница 109: ...ge If the value changes to 3 3 it sends a yellow state i e medium quality if the value changes to 3 5 it sends a green state 4 Configure the parameters as required See the table below for a descriptio...

Страница 110: ...eded the device sends a report to the SEM indicating this change Yellow Red Hysteresis QOERules_YellowRedHystersis Defines the hysteresis fluctuation for the yellow red threshold When the threshold is...

Страница 111: ...following bandwidth utilization states Normal High threshold Critical threshold When a transition occurs between two bandwidth threshold states based on threshold and hysteresis values the device exec...

Страница 112: ...et the device for your settings to take effect Bandwidth Management Parameter Descriptions Parameter Description Index BWManagement_ThresholdInd ex Defines the index of the table row entry This index...

Страница 113: ...ng session parameters as defined in RFC 4568 SDP Security Descriptions for Media Streams UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP Session parameters should be the same for the local and...

Страница 114: ...ecurity 1 Open the Media Security page Configuration tab VoIP menu Media Media Security Figure 71 Configuring Media Security 2 Configure the parameters as required 3 Click Submit to apply your changes...

Страница 115: ...gure the parameters to report and their thresholds per Media Realm see Refer to Configuring QoE per Media Realm on page 108 For information on the SEM server refer to the EMS User s Manual To configur...

Страница 116: ...their thresholds per Media Realm see Configuring QoE per Media Realm on page 108 For information on the SEM server refer to the EMS User s Manual 6 5 2 9 Call Control Call Control menu options are des...

Страница 117: ...esent the gateway operates without Virtual Gateway separation Note At least one gateway must be configured If none are configured a default configuration will be created on startup To configure Contro...

Страница 118: ...he Basic Configuration parameter fields in the Basic Configuration page 3 After configuring modifying the parameter fields click Submit The changes are entered into the system and the page is refreshe...

Страница 119: ...77 SDP Profile MEGACO 6 5 2 9 5 Channel Configuration To configure the Channel Configuration 1 Open the MEGACO Channel Protocol Settings page Configuration tab VoIP menu Call Control Channel Configura...

Страница 120: ...ab VoIP menu Call Control Advanced Protocol Settings Figure 79 Advanced Protocol Settings 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifying the Adv...

Страница 121: ...figuration tab VoIP menu Call Control Media Server Settings Figure 80 Media Server Settings MEGACO 2 Use the appropriate tables in the Product Reference Manual as a reference when configuring modifyin...

Страница 122: ...ctions The Maintenance Actions page allows you to perform the following operations Reset the device refer to Resetting the Device on page 123 Lock and unlock the device refer to Locking and Unlocking...

Страница 123: ...arts only after the user defined time in the Shutdown Timeout field refer to Step 4 expires or after no more active traffic exists the earliest thereof In addition no new traffic is accepted No Reset...

Страница 124: ...ing traffic is terminated immediately Note These options are only available if the current status of the device is in the Unlock state 3 In the Lock Timeout field relevant only if the parameter Gracef...

Страница 125: ...When the configuration is saved all parameters and loaded files are saved to the non volatile memory To save the changes to the non volatile memory 1 Open the Maintenance Actions page refer to Mainte...

Страница 126: ...e menu offers two options for downloading current software update files the Software Upgrade Wizard and Load Auxiliary Files page In addition the Software Upgrade Key page is provided for users to ent...

Страница 127: ...hased by the user The device allows users to utilize only these features and capabilities A new key overwrites a previously installed key Note The Software Upgrade Key is an encrypted key provided by...

Страница 128: ...ure 86 Example of a Software Upgrade Key File out Containing Multiple S N Lines 6 6 2 2 3 Loading the Software Upgrade Key Using BootP TFTP To load the Software Upgrade Key file using BootP TFTP 1 Pla...

Страница 129: ...ting an Unsuccessful Loading of a License Key If the Syslog server indicates that a Software Upgrade Key file was unsuccessfully loaded the SN_ line is blank take the following preliminary actions to...

Страница 130: ...e Upgrade Wizard page Maintenance tab Software Update menu Software Upgrade Wizard Figure 87 Software Upgrade Wizard 3 Click Start Software Upgrade to initiate the upgrade process The File Loading pag...

Страница 131: ...User s Manual 6 Configuration Using the Web Interface Version 6 6 131 MediaPack Series Figure 88 Load CMP File Dialog Hitless Figure 89 Load CMP File Dialog Reset Upgrade...

Страница 132: ...button each of the relevant file type pages are presented going down the list until the Finish page appears Note The Next button is disabled until you load a cmp file After a cmp file is selected the...

Страница 133: ...o the device If this checkbox is checked the existing file is used in the upgraded system Avoid loading any file at all Clear the checkbox if the checkbox appears Continue through each of the file typ...

Страница 134: ...age The Software Upgrade process is terminated and the following page appears Figure 92 Software Upgrade Process Click the Reset button the device is reset utilizing the previous configuration files 1...

Страница 135: ...memory The File Burning page appears displaying the File Burning to Flash Memory progress bar Figure 94 Saving Progress Bar 13 When this has completed the Reset Device page appears displaying the Rese...

Страница 136: ...the set of parameters configurable on the Web interface It is not possible to obtain a full backup in case the configuration may have been modified using other methods e g uploading an ini file In th...

Страница 137: ...ile The file loading process is activated When the loading is complete a verification message is displayed at the bottom of the page File XXXX was successfully loaded into the device 3 From the Toolba...

Страница 138: ...he file loading process is activated When the loading is complete a verification message is displayed at the bottom of the page File XXXX was successfully loaded into the device 6 Select the Device Ac...

Страница 139: ...page 144 Timing Module Information Refer to Timing Module Information Components Status Refer to Components Status 6 7 1 System Status 6 7 1 1 Message Log The Message Log is similar to a Syslog It pr...

Страница 140: ...u to expedite any troubleshooting process Capture the page and email it to Technical Support personnel to ensure quick diagnosis and effective corrective action The page also displays any loaded files...

Страница 141: ...rms The Active Alarms page displays a list of currently active alarms You can also access this page from the Home page see Viewing the Home Page on page To view the list of active alarms Open the Acti...

Страница 142: ...istory Figure 103 Viewing Alarm History For each alarm the following information is provided Severity severity level of the alarm Critical red Major range Minor yellow Cleared green Source unit from w...

Страница 143: ...For a full description of the table fields refer to the Network Configuration chapter in the Product Reference Manual Please note the following Every entry represents an interface index The IP Interf...

Страница 144: ...TRT 71405 MediaPack Series 6 7 2 2 Performance Statistics To display the Performance Statistics page Open the Basic Statistics page Status Diagnostics tab VoIP Status menu Performance Statistics Figur...

Страница 145: ...diaPack To connect the MP 11x RS 232 port to your PC refer to Connecting the MP 11x RS 232 Port to Your PC To connect the MP 124 RS 232 port to your PC refer to Connecting the MP 124 RS 232 Port to Yo...

Страница 146: ...settings 7 1 3 Determining MediaPack Initialization Problems Possible initialization problems encountered with the MediaPack can be determined by viewing the HyperTerminal screen after performing a h...

Страница 147: ...refer to BootP Server To reinitialize the MediaPack 1 Install the BootP TFTP Server Configuration Tool from the Software CD Document LSTC00005 MediaPack Series refer to BootP Server 2 Open the BootP...

Страница 148: ...y have subnet starting with 255 X X X 8 Enter the IP address of the default Gateway It can be any address within the subnet 9 Enter the Call Agent IP address 10 Upload the ram_fxs cmp and the mp_fxs i...

Страница 149: ...displayed in the BootP TFTP Server main screen Figure 109 BootP TFTP Server Client Found 7 2 LED Indicators All LED indicators are described in the tables in Front LED Indicators and Rear LED Indicato...

Страница 150: ...The following line tests are available on FXS gateways Hardware revision number Temperature above or below limit only if in case a thermometer is installed Hook state Coefficients check sum Message w...

Страница 151: ...ess Line electrical measurements are supported only on certain MP 124 hardware assemblies For more information contact your AudioCodes sales representative 7 3 2 FXO Line Testing The following line te...

Страница 152: ...rted is a failure in initializing hardware components or a malfunction on the running hardware components If an error is detected an error message is sent to the Syslog TPNC event and SNMP trap This p...

Страница 153: ...ile csAPI cpp Line 150 CID 0 7 4 1 2 Activating the Syslog Client To activate the Syslog client Use the Embedded Web Server GUI Advanced Configuration Network Settings screen section Logging Settings...

Страница 154: ...User s Manual 154 Document LTRT 71405 MediaPack Series Reader s Notes...

Страница 155: ...based on 53 byte cells A law European Compander Functionality Rule see m law bps Bits per second BLES Broadband Loop Emulation Service by the DSL Forum BRI Basic Rate Interface in ISDN CAS Channel Ass...

Страница 156: ...edia Processing blade to 2016 voice fax data independent multiple LBR channels ISDN Integrated Services Digital Network ISO International Standards Organization ITU International Telecommunications Un...

Страница 157: ...Data Unit POTS Plain Old Telephone System or Service PRI Primary Rate Interface in ISDN PSTN Public Switched Telephone Network QoS Quality of Service RAI Remote Alarm Indication RAS Registration Admi...

Страница 158: ...endent multiple LBR channels TPM 1100 AudioCodes TrunkPack Module TrunkPack AudioCodes series of voice compression blades T1 1 544 Mbps USA Digital Transmission System see E1 and DS1 T3 44 736 Mbps US...

Страница 159: ...et using 24 AWG line Note The lines were tested under the following conditions ring voltage greater than 30 Vrms offhook loop current greater than 20 mA all lines ring simultaneously MP 11x includes l...

Страница 160: ...y 15 100 Hz and cadence patterns Message Waiting Indication DC voltage generation TIA EIA 464 B V 23 FSK data Stutter dial tone and DTMF based Voice Tone Characteristics Voice Compression G 711 PCM at...

Страница 161: ...CP packetization IP stack UDP TCP RTP Remote Software load TFTP HTTP and HTTPS Line Signaling Protocols Loop start Processor Control Processor Motorola PowerQUICC 870 Control Processor Memory SDRAM 32...

Страница 162: ...ions Height 44 5 mm 1 75 inches Width 445 mm 17 5 inches Depth 269 mm 10 6 inches Weight 1 8 kg 3 96 lbs Environmental Operational 5 to 40 C 41 to 104 F Storage 25 to 70 C 77 to 158 F Humidity 10 to 9...

Страница 163: ...User s Manual 9 Technical Specifications Version 6 6 163 MediaPack Series Reader s Notes...

Страница 164: ...User s Manual www audiocodes com www audiocodes com...

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