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User's Manual

8. Troubleshooting

167

C450HD IP Phone

Troubleshooting

Read this section if a problem with a phone occurs. Contact your administrator if necessary.

Table 8-1: Troubleshooting

Symptom

Problem

Corrective Procedure

Phone is off

(no touch screen

displays and

LEDs)

Phone is not

receiving power



Make sure the AC/DC power adapter is attached firmly to the

DC input on the rear of the phone.



Make sure the AC/DC power adapter is plugged into the

electrical outlet.



Make sure the electrical outlet is functional.



If using Power over Ethernet (PoE), contact your network

administrator to check that the switch is powering the phone.

'LAN Link Failure'

message

displayed in the

touch screen

No LAN connection



Make sure the LAN cable is connected securely to the LAN port

on the rear of the phone.



Make sure the other end of the LAN cable is connected to the

network (switch). If it's not, inform your network administrator.

Phone is not

ringing

Ring volume is set

too low



Increase the volume (see Section

5.13.1

)

Touch screen

display is poor

Touch screen

settings



Adjust the phone’s screen brightness (see Section

5.8

)

Headset has no

audio

Headset not

connected properly



Make sure your headset is securely plugged into the headset

port located on the side of the phone.



Make sure the headset volume level is adjusted adequately (see

Section

5.13.5

'Calendar is not

available for PIN

code login'

message

Cannot access

Microsoft Exchange

Calendar



3.5.2

for

more information)

displayed

in the idle screen

Can’t connect to

Exchange



Change the username format from

audiocodes/someone

[email protected]

to sign in to the phone.

Содержание C450HD

Страница 1: ...User s Manual AudioCodes High Definition IP Phones Series C450HD IP Phone for Microsoft Skype for Business Version 3 2 0...

Страница 2: ......

Страница 3: ...and Password 29 3 5 3 Signing in with the Web Sign in Cloud Option 30 3 5 4 Signing in using the Web Login Option 30 3 5 4 1 Users with IP Phone Manager Pro Express Version 7 4 3000 or Earlier 32 3 6...

Страница 4: ...14 8 Searching for a Contact in a Directory 75 5 15 Searching for a Contact in the Corporate Directory using T9 76 5 15 1 Searching for a Contact Using A a 1 Instead of T9 77 5 16 Configuring a Functi...

Страница 5: ...s Correctly Installed 137 7 13 3 Configuring the BToE TCP Port 137 7 13 4 Enabling BToE for Online Users 138 7 13 5 Automatically Pairing the BToE PC Laptop Application with the Phone 138 7 13 6 Manua...

Страница 6: ...min s Phone Notifies Called Party that Admin s Call is on Behalf of Admin s Boss 161 7 15 12 Admin Calling Boss 161 7 15 13 Admin Calling Someone on Behalf of Boss 161 7 16 Configuring Distinctive Rin...

Страница 7: ...gure 7 3 License Agreement 131 Figure 7 4 License Agreement 131 Figure 7 5 Destination Folder 132 Figure 7 6 Change Current Destination Folder 132 Figure 7 7 Ready to Install 133 Figure 7 8 Installing...

Страница 8: ...Table 3 2 Softkey Descriptions 22 Table 3 3 Menu Descriptions 24 Table 3 4 Displayed Messages Indicating Processes In Progress 41 Table 5 1 Screen Brightness Options 58 Table 5 2 Presence Statuses 90...

Страница 9: ...demarks are property of their respective owners Product specifications are subject to change without notice WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not...

Страница 10: ...es IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator s Manual C450HD IP Phone for Microsoft Skype for Business Quick Guide...

Страница 11: ...cts photos display and more High definition call quality with multiple voice coder support Part of AudioCodes IP phone management which defines it as an IT managed entity Two Gigabit Ethernet GbE inte...

Страница 12: ...C450HD IP Phone User s Manual 12 Document LTRT 13261 This page is intentionally left blank...

Страница 13: ...2 1 Unpacking When unpacking ensure that the following items are present and undamaged Phone Stand Handset Cord Cat 5e Ethernet Cable AC Power Adapter Optional If anything appears to be missing or br...

Страница 14: ...2 1 Font View Description Item Label Name Description 1 Ring LED Indicates phone status Green Idle state Flashing blue Incoming call ringing Red Answered call 2 TFT touch screen Thin Film Transistor...

Страница 15: ...ion Favorites Log upload 7 REDIAL Accesses a list of recently dialed numbers one can be selected to redial 8 Kensington lock Allows locking the device 9 TRANSFER Transfers a call 10 HOLD Places an act...

Страница 16: ...ct the handset RJ 45 port to connect to the Ethernet LAN cable for the LAN connection uplink 10 100 1000 Mbps If you re using Power over Ethernet PoE power to the phone is supplied from the Ethernet c...

Страница 17: ...DC 12V to the connector tip of the AC power adapter Connect the two prong AC adapter directly to the electrical wall outlet When the phone powers up all the LEDs momentarily light up Connect the phone...

Страница 18: ...urface like a desk 1 Off hook the handset if on hook and place the phone upside down i e base up on your desktop 2 On the phone s stand identify outer notches 3 On the phone s base identify outer rail...

Страница 19: ...nst the wall i e slide the inner rails of the phone stand onto the phone base s inner notches 2 Connect the AC power adapter LAN and PC laptop cords 3 In the wall drill two horizontal holes at a dista...

Страница 20: ...C450HD IP Phone User s Manual 20 Document LTRT 13261 This page is intentionally left blank...

Страница 21: ...n in idle state Figure 3 1 Touch Screen in Idle State Use the table below as reference Table 3 1 Touch Screen in Idle State Reference Description Presence status Available Busy Do not disturb Away or...

Страница 22: ...number to which to forward to for example Cancel Cancels the currently initiated call or configuration Dial Displayed after a number is keyed a directory contact is selected or a logged call is selec...

Страница 23: ...rted 23 C450HD IP Phone Softkey Description Reject Displayed when the phone rings alerting to an incoming call Lets you reject the call Accept Displayed when the phone rings alerting to an incoming ca...

Страница 24: ...Favorites Accesses the Favorites directory Keys Used to configure Function Keys as Speed Dial Key Event or VocaNOM Settings Used to customize phone settings and upload logs to Microsoft server Adminis...

Страница 25: ...inistration is intended for network administrators only It is password protected See the Administrator s Manual for details To navigate to a menu item Press the navigation control button s upper lower...

Страница 26: ...pressing the key on the keypad Successively press the key to navigate in the mode menu 2 From the mode menu navigate to and select abc lower case letters ABC upper case letters Abc first letter upper...

Страница 27: ...Close square parenthesis Ampersand Double quotation marks Exclamation mark Single quotation mark Question mark Greater than Plus Less than Hyphen Comma _ Underscore Forward slash Approximates Note th...

Страница 28: ...out and another signs in the phone presents empty Speed Dials and empty Call Logs to the newly signed in user The Speed Dials and Call Logs of the signed out user are not saved on the phone Sign in c...

Страница 29: ...name that is a NetBIOS Domain Name i e domain username or with the PIN Code are disallowed for Skype for Business online sign in They are only allowed for on premises sign in Online sign in must be in...

Страница 30: ...rosoft s Cloud PBX is then performed Note The name of this sign in option was previously Web sign in The option s name was changed to Web Sign in Cloud in line with Microsoft s recommendations and to...

Страница 31: ...Get it from the phone screen prompt This is the random 4 character string generated by the IP Phone Manager Pro Express server It s valid for 10 minutes Use the pc keyboard to enter the Code ID and th...

Страница 32: ...edure allows you to sign in by browsing directly to the phone To sign in using the Web Login option 1 When the phone is offline press the Sign in softkey and then select Web Login the phone screen dis...

Страница 33: ...Before signing in your network administrator needs to enable the phone as a CAP After the phone is enabled as a CAP it restarts To sign in using the CAP Provisioning option 1 When the phone is offlin...

Страница 34: ...C450HD IP Phone User s Manual 34 Document LTRT 13261...

Страница 35: ...User s Manual 3 Getting Started 35 C450HD IP Phone 4 Enter the Pairing Code in the Microsoft web page and clicks Provision Sign in to Microsoft s Cloud PBX is performed...

Страница 36: ...ll Logs of the signed out user are not saved on the phone 3 7 1 Signing out if the Sign out Softkey is Removed from the Touch Screen Located in lobbies cafeterias employee lounges meeting rooms and ot...

Страница 37: ...8 Login 2 Enter the login credentials default username is admin and default password is 1234 the Home page of the Web interface is displayed Figure 3 9 Web Interface Home Page 3 In the Web interface...

Страница 38: ...anual 38 Document LTRT 13261 Figure 3 10 Sign in Content Blocked Page 4 Click the open it link and then click Show content Figure 3 11 Sign in Windows Security Prompt 5 Click the Continue to this webs...

Страница 39: ...nual 3 Getting Started 39 C450HD IP Phone Figure 3 12 Windows Security Prompt 6 In the Windows Security prompt enter the username and password and then click OK Figure 3 13 Sign out 7 Click the Sign o...

Страница 40: ...egular sign in screen 3 Select PIN code or Username and Password or Web Sign in see under Section 3 5 for more information Note If the phone is locked a popup prompt is displayed after the HotDesk sof...

Страница 41: ...g VLAN using Cisco Discovery Protocol CDP Acquiring IP Acquiring an IP address from a DHCP server Initializing Network Initializing the network Signing in Signing in to the Skype for Business server S...

Страница 42: ...C450HD IP Phone User s Manual 42 Document LTRT 13261 This page is intentionally left blank...

Страница 43: ...etwork administrator must first enable it in the Skype for Business server and Web interface See the Administrator s Manual for details After the network administrator has enabled the feature in the S...

Страница 44: ...alendar and Corporate Directory cannot be accessed Your network administrator if necessary can allow making emergency calls and other capabilities even though the phone is locked See the next section...

Страница 45: ...User s Manual 4 Using the Phone s Automatic Lock Feature 45 C450HD IP Phone 3 Enter the new unlock code touch the Next softkey re enter the code and then Save...

Страница 46: ...ministrator must define these emergency numbers in the Skype for Business server for the feature to be available 4 5 Using Other Functionalities if the Phone is Locked Your network administrator can a...

Страница 47: ...ience 5 1 Changing the Screen Language The touch screen supports multiple languages English is the default but you can change it to another To change the default 1 Open the Languages screen MENU hard...

Страница 48: ...Tone screen MENU hard key Settings Ring Tone 2 Navigate to and select a ring tone A sample of each ring tone is played as you navigate through the list 3 Set ring tone volume by pressing the VOL or VO...

Страница 49: ...yed with speed dials in the idle screen Favorites Corporate Directory Personal Directory Outlook Contacts and other contact lists incoming calls outgoing calls conference calls visual voice mail call...

Страница 50: ...on t be able to see it Note If the phone does not find a contact s picture the contact s initials in color are displayed instead of the contact s picture The figure upper left shows the Favorites scre...

Страница 51: ...gure below shows the Calling screen displaying the called party indicated by their initials MJ rather than their picture Note Contacts initials are also briefly displayed when opening for example the...

Страница 52: ...d select Disable disables call waiting OR Enable enables call waiting OR Busy on Busy see Section 5 5 1 below 3 Touch the Select softkey to apply your settings 4 Touch the Save softkey to save your se...

Страница 53: ...the device flashes blue 5 5 1 Configuring Busy on Busy If you re already in an active call on either the phone or Skype for Business client and a call comes in the Busy on Busy feature rejects the co...

Страница 54: ...d directly from the phone and phones can be configured to ring simultaneously To configure call forwarding 1 Open the Automatic Forward screen MENU hard key Settings Forward settings or touch the Forw...

Страница 55: ...ew Number softkey and in the New Number screen enter the number or select from the directory Touch the OK softkey you re returned to the idle screen unanswered calls will be automatically forwarded to...

Страница 56: ...ically retrieved from the NTP server To make sure the NTP server is enabled 1 Open the Date and Time screen MENU key Settings Date and Time 2 If not already Enabled notify your network administrator N...

Страница 57: ...450HD IP Phone To configure the time format Navigate to and select the Time format option and then select the format of your choice To configure the date format Navigate to and select the Date Format...

Страница 58: ...n when it s in active mode which is for example after a calendar reminder pops up in your screen or when a call comes in or after you press a key on the dialpad etc Low Medium High default Switch to d...

Страница 59: ...eature three Microsoft parameters apply 1 Enable Disable 2 Timeout during work hours and 3 Timeout when out of the office The third determines how much time in dimmer mode must pass before the screen...

Страница 60: ...the Accept softkey or lifting the handset or when you dial calls by pressing the number keys on the keypad and then pressing the Dial softkey The default device is the speaker To select the answering...

Страница 61: ...immediately identify the caller s location The network administrator configures geographical location for each subnet see the Administrator s Manual After you sign in your geographical location is do...

Страница 62: ...compliance with Microsoft s certification requirements for 3rd party Skype for Business clients If a user experiences an irregularity such as poor voice quality they ll contact an AudioCodes Field App...

Страница 63: ...provider s domain name FQDN Note In hosted environments it s common practice that this hosted domain name is different to the enterprise s domain name Refer also to 400HD Series IP Phones for Skype f...

Страница 64: ...key the Ringer Volume bar is displayed on the screen 2 Press the VOL or VOL key on the keypad to adjust the volume After adjusting the Ringer Volume level disappears from the screen 5 13 2 Adjusting...

Страница 65: ...VOL or VOL key the Handset Volume bar is displayed on the screen 3 Press the VOL or VOL key After adjusting the Handset Volume bar disappears from the screen 5 13 4 Adjusting Speaker Volume The volum...

Страница 66: ...he headset can be adjusted to suit personal preference It can only be adjusted during a call To adjust the headset volume 1 During a call press the headset hard key on the phone 2 Press the VOL or VOL...

Страница 67: ...listed in the directory the touch screen displays the name listed The Personal Directory and Corporate Directory display the presence status of contacts if your network administrator set them up in t...

Страница 68: ...d a contact to the Personal Directory 1 Open the Personal Directory CONTACTS key Groups softkey Personal Directory and select New Contact 2 In the Modify Contact screen key in the Name of the new cont...

Страница 69: ...User s Manual 5 Customizing Your Phone 69 C450HD IP Phone...

Страница 70: ...onal Directory To edit contact information 1 Access the Personal Directory CONTACTS hard key Groups softkey Personal Directory 2 Navigate to the name of the contact to edit 3 Touch the Details softkey...

Страница 71: ...key Groups softkey Personal Directory 2 Navigate to the contact to delete 3 Touch the Details softkey the contact details are shown 4 Touch the Delete softkey a Delete current contact warning message...

Страница 72: ...is logged Note A maximum of 1 000 people can be added to the Favorites directory To add a person to your Favorites directory 1 Open the Call Log MENU key Call Log 2 Select the call log 3 Select the p...

Страница 73: ...ails screen s Favorite softkey shown below 5 14 6 Removing a Person from Favorites You can remove a person from the Favorites directory To remove a person from the Favorites directory 1 Open the Favor...

Страница 74: ...Skype for Business client s Favorites directory view the group in the phone screen open it and navigate to a group member and call them The feature enhances Unified Communications between phone and p...

Страница 75: ...tory the T9 feature is available See the next section for details To search for a contact 1 Access the phone directory 2 Search for a contact Scroll down to the contact in the list OR Key the first le...

Страница 76: ...s many times in the directory users can enter alex space and then the first letter of the family name To access a contact in the Corporate Directory using T9 1 Open the Corporate Directory press the C...

Страница 77: ...1 1 Open the Corporate Directory press the CONTACTS hard key and select Corporate Directory 2 In the directory touch the Input softkey 3 If you re searching for Alex for example on the dialpad press...

Страница 78: ...y to the idle screen but the principle is identical in the Expansion Module To configure a Function Key as a Speed Dial 1 In the phone s idle screen touch the button The identical button is displayed...

Страница 79: ...in the idle screen the number is dialed See Section 7 4 for more information 5 16 1 Configuring Pause Dialing for a Speed Dial to an Ext behind an IVR Your network administrator can configure pause d...

Страница 80: ...Document LTRT 13261 5 16 2 Deleting a Speed Dial To delete a Speed Dial 1 Long press the Speed Dial displayed in the idle screen 2 Touch to navigate to and select Empty 3 You re returned to the idle...

Страница 81: ...Expansion Module s high resolution full touch color screen in addition to the 1 8 Function Keys that can be configured in the phone screen as Speed Dials see the previous section for more information...

Страница 82: ...and select Speed Dial Configure the Number and Key Label or select the Select from Directory option Touch Save 4 View now in the Expansion Module screen the name of the contact and their presence dis...

Страница 83: ...word If you haven t you re notified Calendar is not available for PIN code login See also under troubleshooting in Section 0 and under sign in in Section 3 5 2 Other Key Events you can configure Misse...

Страница 84: ...that you ll easily identify in your idle screen Touch the Input softkey to select capital small letters or numbers 5 Touch the Key Event field and then touch or to navigate to and select the Key Even...

Страница 85: ...partment The caller articulates the first and last name and then at the prompt articulates Office or Mobile The VocaNOM service then directly dials the requested party according to the instructions ar...

Страница 86: ...the group is displayed on phone screens when the paging call comes in Note The feature must be enabled in the Web interface by the network administrator before a Function Key can be configured for pa...

Страница 87: ...n the idle screen that you will touch to make a paging call 6 In the Multicast Address field enter the paging group s multicast IP address Default 224 0 1 0 For phones to be in a group all must be con...

Страница 88: ...hen the called party ends the call the call ends on both sides The caller cannot end the call To configure the feature 1 Open the Function Key screen MENU hard key select Empty and then navigate to an...

Страница 89: ...n Key A Function Key can be deleted after you configure it if you no longer find it useful for example To delete a Function Key 1 Long press the configured Function Key 2 In the Function Key screen th...

Страница 90: ...then automatically forwarded to the RGS Response Group Service if it is configured To set change presence status 1 In the idle screen touch the Status softkey 2 Navigate to a presence status for examp...

Страница 91: ...lect softkey the status you selected Do not disturb in the example above is displayed in the idle screen 4 To reset your presence status navigate to and select Reset in the Status screen your status i...

Страница 92: ...eady the default is enabled For more information see the Administrator s Manual You need to sign in to the phone with Username and Password If you signed in with PIN code the feature will not be avail...

Страница 93: ...the Administrator s Manual Table 5 3 Meeting Status Applies to Non Microsoft Theme Screen Icon Description Meeting will be starting Meeting has started You can Snooze a Reminder or Dismiss it If you...

Страница 94: ...ing identifying details such as the subject of the meeting to protect a user s privacy if required To do this When defining a new meeting in Microsoft Exchange select the Private option as shown in th...

Страница 95: ...ady started press the MENU hard key on the phone and touch the Calendar option In the list of meetings that opens navigate to the meeting whose attendees presence statuses you want to determine and th...

Страница 96: ...C450HD IP Phone User s Manual 96 Document LTRT 13261 This page is intentionally left blank...

Страница 97: ...nge audio device during a call To change from speaker headset to handset Activate speaker headset and pick up the handset the speaker headset is automatically disabled To change from handset to speake...

Страница 98: ...screen below it s Away Be Right Back the called party s name if it s listed in the phone directory the number on which the called party is dialed Touch screen indications The phone plays a ring back t...

Страница 99: ...ftkey To cancel the call touch the Cancel softkey 2 Do any of the following Don t do anything dialling is automatically performed after a few seconds Touch the Dial softkey dialing is performed Pick u...

Страница 100: ...URL 6 3 2 Redialing You can redial a number you previously dialed To redial 1 Press the REDIAL hard key on the phone the Dialed Calls screen is displayed listing in chronological order recently diale...

Страница 101: ...a Missed Call The phone logs all missed calls The touch screen in idle state displays the number of missed calls To dial a missed call 1 Touch the Missed softkey 2 Navigate to the missed call to dial...

Страница 102: ...R press the speaker key OR touch the Accept softkey the speaker is automatically activated When you answer the touch screen displays the icon and the caller s details and call duration Note HD in the...

Страница 103: ...your network administrator configured voicemail You can press it to send an incoming call directly to voicemail See below To send an incoming call to voicemail When the phone rings to alert to a call...

Страница 104: ...ey Answer a silenced call by pressing the Accept softkey or picking up the handset 6 7 Ending an Established Call You can end an established call To end an established call Return the handset to the p...

Страница 105: ...forms synchronization If the feature has been disabled the network administrator must re enable for synchronization to function See the Administrator s Manual for more information In idle state the to...

Страница 106: ...tails of the call entry The Call Details screen displays the following logged call information Number phone number logged Time the time the call was logged Date the date on which the call was logged D...

Страница 107: ...ort to the Skype for Business server Note The feature must be enabled by the network administrator on the Skype for Business server for malicious call reporting to be allowed by the phone See the Admi...

Страница 108: ...C450HD IP Phone User s Manual 108 Document LTRT 13261 This page is intentionally left blank...

Страница 109: ...l on an extension on which there already is an active call To answer a waiting call a A call with Donald is in progress b A call comes in from Hilary To answer Hilary 1 Touch the Accept softkey the wa...

Страница 110: ...C450HD IP Phone User s Manual 110 Document LTRT 13261 Note To enable disable the call waiting feature see Section 5 3...

Страница 111: ...er For the call to be disconnected as it was in earlier versions refer to your network administrator 7 3 Handling Multiple Incoming Calls The phone is capable of handling up to eight concurrent calls...

Страница 112: ...unctionality Use the table below as reference Table 7 1 Popup Menu Items Touch to Activate Popup Menu Item Functionality Directly calls the Skype for Business phone of the contact to whom the speed di...

Страница 113: ...he call to a third party add a participant to a conference To access your speed dials when in a call 1 When in a call touch the BXfer softkey for example the Blind transfer to screen opens displaying...

Страница 114: ...sy The caller cannot end the call To configure the feature 7 Open the Function Key It s recommended that the called party s phone be a dedicated phone to avoid the scenario of being on another call wh...

Страница 115: ...rator can change the key s functionality to consultative transfer See the Administrator s Manual for more information 7 7 1 Performing a Blind Transfer You can transfer a call to a destination party w...

Страница 116: ...ransfer 1 In a call with Steve he asks you Alan to transfer him to Hilary Touch Call Menu 2 Scroll down in the Call Menu to select Consultation transfer 3 In the TRANSFER TO field enter Hilary s numbe...

Страница 117: ...abled For the feature to be available your enterprise network administrator must enable it on the phone See the Administrator s Manual for details To perform a semi consultative transfer 1 Donald asks...

Страница 118: ...r to adding a participant to a conference It can be performed via the phone s menu softkey or via the Skype for Business client if the user is paired To merge calls 1 While in a call with Steve you Al...

Страница 119: ...ll touch the Call Menu softkey and then navigate to and select the Transfer to Parking lot option The screen notifies you of the number to dial on another phone to retrieve the call 2 On another phone...

Страница 120: ...ator uses CCCP Centralized Conference Control Protocol to establish the conference The feature is integrated with Microsoft Exchange so in an email invitation to join a Skype for Business meeting you...

Страница 121: ...Sections 5 14 and 5 15 for more information After finding them touch the Dial softkey Touch the Call Log softkey and navigate to and select a log from within which you can add a participant After navi...

Страница 122: ...ne s idle screen touch the Meet Now softkey to open the Conference screen To disconnect a conference participant 1 In the Conference screen touch the participant to disconnect e g Hilary 2 Touch the C...

Страница 123: ...s users rather than for example to PSTN mobile calls 3 In the Conference screen touch the participant whose privileges you want to change e g Hilary and then touch the Call Menu softkey 4 In the Call...

Страница 124: ...screen that opens navigate to and select the Conference Info option To mute a remote participant In the Conference screen touch the participant to mute e g Donald touch the Call Menu softkey and then...

Страница 125: ...t unmutes you you ll view on the screen the message A presenter wants you to unmute yourself Press the illuminated red mute key on the phone to unmute yourself 7 11 Muting Calls You can mute the micro...

Страница 126: ...ation 7 12 1 Barge in Note The feature must be enabled in the Web interface by the network administrator for it to function See the Administrator s Manual for more information If the feature is enable...

Страница 127: ...arge in feature was enabled by your network administrator the paging call barges in on the regular call 2 Optionally navigate to the caller whom you were speaking with before the barge in and then tou...

Страница 128: ...en touch the End softkey the paging call is terminated and you re given the option to Resume the regular call Note If you d have touched the Reject softkey when the paging call came in it would have b...

Страница 129: ...lication This section shows how to install AudioCodes BToE PC laptop application To install the BToE PC laptop application 1 After obtaining the installation file whose name will be either AudioCodes...

Страница 130: ...Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens Figure 7 1 InstallShield Wizard Preparing to Install Figure 7 2 Welcome to the InstallShie...

Страница 131: ...nual 7 Performing Advanced Operations 131 C450HD IP Phone Figure 7 3 License Agreement 3 Select the I accept option and click Next Figure 7 4 License Agreement 4 Click Next the Destination Folder scre...

Страница 132: ...he default Destination Folder click Change and proceed to step 6 To leave the Destination Folder at its default click Next and proceed to step 7 Figure 7 6 Change Current Destination Folder 6 Click OK...

Страница 133: ...0HD IP Phone Figure 7 7 Ready to Install 8 Click the Install button the Installing AudioCodes Better2Gether screen opens indicating installation progress status Figure 7 8 Installing AudioCodes Better...

Страница 134: ...lick the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon AC as shown below Figure 7 10 AudioCodes Icon in Taskbar 11 Wait until the Installing device d...

Страница 135: ...ams AudioCodes Better2Gether Note You can use this entry in the Control Panel Programs to uninstall 13 Access Computer Management Services and Applications and locate BtoE Figure 7 12 Computer Managem...

Страница 136: ...C450HD IP Phone User s Manual 136 Document LTRT 13261 Figure 7 13 Device Manager AudioCodes B2GoE USB Driver You ve successfully installed the program...

Страница 137: ...ent BToE TCP port to the default 9999 depending on the requirements of your enterprise For example you may decide to change the BToE TCP port to 5000 because your enterprise is using the default port...

Страница 138: ...o the PC laptop behind the phone See the Administrator s Manual for more information Note Automatic pairing requires BToE PC laptop application Version 2 x If the laptop after automatic pairing is dis...

Страница 139: ...ou will need to generate a pair code again If you know the last pair code you don t need to generate a new one If you don t know it continue below 7 13 6 1 Manually Generating a Pair Code This section...

Страница 140: ...ption Figure 7 19 Phone Pairing 3 In the Type the pair code screen enter the pair code that you generated as shown in Section 7 13 6 1 the OK button is activated after 8 characters are entered 3 Click...

Страница 141: ...an see if BToE is disconnected Figure 7 24 Popup Menu BToE Disconnected Note When BToE is connected you can select the Phone Web menu option to open the phone s the Web interface 9 Use the table below...

Страница 142: ...nt LTRT 13261 10 From the click popup menu you can select the Exit option the BToE PC application stops You can activate the application again from the Start menu as shown in Figure 7 25 Figure 7 25 S...

Страница 143: ...name com BToE version 2 1 8 must be installed The configuration file parameter lync BToE use_UPN_str must be configured to 1 Default 0 Primary Device cannot be changed in Skype for Business Client PC...

Страница 144: ...s Paired You can determine from the phone s idle screen if the phone is paired with the Skype for Business client Two interlocked rings in the idle screen indicate the phone is paired If the idle scre...

Страница 145: ...m the Skype for Business Client You can sign in to the phone from the Skype for Business client To sign in to the phone from the Skype for Business client 1 Sign out from the phone a In the phone s id...

Страница 146: ...use the phone or the client to talk whichever is more convenient When BToE is paired you can use only the phone to talk the client is used to control the call To talk via the client you need to switc...

Страница 147: ...munications conferencing When BToE is installed the phone mirrors the PC Skype for Business client conferencing in the phone s screen mirrors conferencing in the client The example below shows how BTo...

Страница 148: ...ou can use the phone s speaker handset or headphones to continue the meeting When a user whose phone is connected to BToE joins a meeting their phone is muted and the red MUTE button is lit The user c...

Страница 149: ...ou prefer For detailed information on performing call transfer with the phone see Section 7 6 For details on performing call transfer with the PC Skype for Business client see Microsoft documentation...

Страница 150: ...one User s Manual 150 Document LTRT 13261 Figure 7 28 Primary Device Speaker Figure 7 29 Primary Device Headset To switch primary device In a Skype for Business call click the Call Control icon and se...

Страница 151: ...hen a video call comes in video is displayed in the PC laptop based Skype for Business client The user can route the voice from the video call to the phone In this scenario the phone performs similarl...

Страница 152: ...Admin the Boss must remove the Admin in the Skype for Business client s Call Forwarding Delegates screen click Call Forward Settings click Edit my delegate members select the Admin click Remove It s n...

Страница 153: ...rom Hilary for example comes in on the phone of the Boss Mike Dubb the phone of the Admin Alan Roberts shown below rings simultaneously 2 Admin can touch the Accept softkey or lift the handset to take...

Страница 154: ...Boss icon Admin can call on behalf of Boss by touching the Boss icon in the Admin phone s idle screen To make a call on behalf of Boss 1 In the Admin phone s idle screen touch the icon of Boss Mike D...

Страница 155: ...number and then press the OnBehalf softkey the Bosses List screen opens 3 Navigate to the Boss on behalf of whom to call the screen above shows only one configured Boss Mike Dubb as an example and the...

Страница 156: ...15 4 Answering a Call on Boss Phone When a call comes in for Boss Boss phone and Admin s phone ring simultaneously Boss can answer the call independently of Admin To answer a call on Boss phone 1 When...

Страница 157: ...ary on behalf of Boss Mike Dubb touch the Call Menu softkey and then in the Call Menu scroll to and select the Handoff option the call with caller Hilary is handed off to Boss Mike Dubb 7 15 6 Boss Ha...

Страница 158: ...on Boss behalf If Admin s icon on Boss phone is it indicates to Boss that Admin is in a call Boss can touch the icon to see who Admin is talking with and for how long they ve been talking In the exam...

Страница 159: ...erts touches Donald to pick up the call from Admin Brad Brzezinsky 7 15 8 Admin Sees Who s Call Boss Answered Admin Alan Roberts can see who s phone call Boss Baruch Gelber answered A call comes in Ad...

Страница 160: ...see the icon next to the callers name Admin can touch the icon to pick up the call 7 15 10 Admin 1 Picks up a Call from Admin 2 Admin 1 can pick up a call from Admin 2 Admin 2 answers an incoming cal...

Страница 161: ...alf of Admin s Boss This function applies to external called parties as well 7 15 12 Admin Calling Boss Admin can call Boss by touching Boss s icon in the idle screen 7 15 13 Admin Calling Someone on...

Страница 162: ...nly one Boss 2 In the Ring Tone screen navigate to the ring tone you want to be played when calls come in for the Boss you selected in the previous step As you navigate down the list the ring tone of...

Страница 163: ...r network administrator must enable private voicemail for you You must sign in to the phone with your username and password If you signed in with your PIN code voicemail will be unavailable and you ll...

Страница 164: ...nging The feature can be used if you need to for example Communicate a message now because later you won t be able to but the contact s presence status now indicates they re busy Be efficient with a q...

Страница 165: ...d select the Transfer to my Voice mail option 7 17 4 Sending an Existing Call with Contact X to the Voicemail of Contact Y You can transfer an existing call with contact X to the voicemail of contact...

Страница 166: ...C450HD IP Phone User s Manual 166 Document LTRT 13261 This page is intentionally left blank...

Страница 167: ...the LAN port on the rear of the phone Make sure the other end of the LAN cable is connected to the network switch If it s not inform your network administrator Phone is not ringing Ring volume is set...

Страница 168: ...ft server for troubleshooting support purposes If a user experiences an irregularity such as poor voice quality they ll contact an AudioCodes Field Application Engineer FAE who will instruct them to u...

Страница 169: ...User s Manual 8 Troubleshooting 169 C450HD IP Phone This page is intentionally left blank...

Страница 170: ...www audiocodes com 2019 AudioCodes Ltd All rights reserved AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP User Management Pack VMAS VoIPerfect...

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