CHAPTER 7 Troubleshooting
C435HD Users & Administrator's Manual
4.
Send AudioCodes the UUID number.
Getting Logs using UUID over SSH
SSH (Secure Shell) cryptographic network protocol can also be used to secure getting Com-
pany Portal logs via UUID.
➢
To execute the command ssh:
1.
After copying the UUID number as shown in
on page 93, execute
the command
ssh
as shown in the following example:
am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <Generated GUID> -n
com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
2.
Replace
<Generated UUID>
with the number that you copied, for example:
am broadcast -a
com.microsoft.windowsintune.companyportal.intent.action.IPPHONE_
UPLOAD_LOGS --es SessionID <0d23126e-0e2f-4b5b-92de-f07521f92e48>
-n com.microsoft.windowsintune.companyportal/.omadm.IPPhoneReceiver
3.
After running the command, the logs are saved in 'Intune', Microsoft's cloud-based service
for mobile device management (MDM) and mobile application management (MAM).
4.
Send AudioCodes the UUID number.
Getting Audio Debug Recording Logs
Network administrators can opt to get Audio Debug Recording logs from the phone screen.
The purpose of these logs is for issues related to media.
➢
To enable Audio Debug Recording logs:
1.
Log in as Administrator.
2.
Open the Settings screen and scroll down to
Debug
.
3.
Select
Debug
and then scroll down to
Debug Recording
.
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