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5.0 LIMITED WARRANTY
If this Audio Authority product fails due to defects in materials or workmanship
within one year from the date of the original sale to the end-user, Audio Authority
guarantees that we will replace the defective product at no cost. Freight charges
for the replacement unit will be paid by Audio Authority (ground service only).
A copy of the invoice showing the item number and date of purchase (proof-
of-purchase) must be submitted with the defective unit to constitute a valid in-
warranty claim.
Units that fail after the warranty period has expired may be returned to the factory
for repair at a nominal charge, if not damaged beyond the point of repair. All
freight charges for out-of-warranty returns for repair are the responsibility of the
customer. Units returned for repair must have a Return Authorization Number
assigned by the factory.
This is a limited warranty and is not applicable for products which, in our opinion,
have been damaged, altered, abused, misused, or improperly installed. Audio
Authority makes no other warranties either expressed or implied, including
limitation warranties as to merchantability or fitness for a particular purpose.
Additionally, there are no allowances or credits available for service work or
installation performed in the field by the end user.
5.1 WARRANTY SERVICE PROCEDURES
If you suspect a product defect, contact Audio Authority’s Technical Service
Department at 800-322-8346 or 859-233-4599 for assistance in verifying the
problem. If a defect or potential defect is suspected, a replacement unit will be
shipped immediately on a defect-exchange basis and a Return Authorization
Number will be issued for the return of the defective product. Replacement units
are sent out at the Manufacturer’s Suggested Retail Price which is debited to the
Customer’s Credit Card at the time of shipment. Once we receive the defective
unit back at the factory, it will be evaluated under the conditions of this warranty
and if found to be in-warranty, a full credit will be issued to the Customer’s
Credit Card. Return freight charges for the defective unit are the customer’s
responsibility. Please contact our Technical Service Department for complete
details concerning all in and out of warranty service matters.
We appreciate your confidence in our products and services and will always
strive to meet or exceed your needs.
