Sound is Distorted or Unclear:
• Replace the battery.
• Hearing instruments may have a poor battery
contact or may not be programmed properly.
Return to your hearing healthcare provider.
Intermittent Sound:
• Replace the battery.
• Ensure that there is no wax or debris in the
sound tube.
• Hearing instruments may have a poor battery
contact. Return to your hearing healthcare
provider.
Too Much Bass:
• Hearing instruments may need
reprogramming. Return to your hearing
healthcare provider.
Static Noise:
• Replace the battery.
• If you are near an electromagnetic field (i.e.
near a computer screen or fluorescent lights),
step away to see if the static clears.
• Hearing instruments may have a poor battery
contact. Return to your hearing healthcare
provider.
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t r o u b l e s h o o t i n g
g u i d e l i n e s
No Sound:
• Ensure that hearing instruments are turned on.
• Replace the battery.
• Ensure that there is no wax or debris in the
sound tube.
Whistling / Feedback:
• Ensure that hearing instruments are properly
placed up, behind the ear and ear bud is put
into the ear canal.
• Excessive earwax, improperly sized
instruments, and large vents can cause
whistling. Contact your hearing healthcare
provider.
Not loud enough:
• Replace the battery.
• Ensure that there is no wax or debris in the
sound tube.
• Ensure that hearing instruments are properly
placed up, behind the ear and ear bud is put
into the ear canal.
• Excessive earwax can prevent sound from
entering the ear. Contact your physician or
hearing healthcare provider.
• Changes in your hearing loss can affect how
you hear with a hearing aid. Contact your
hearing healthcare provider if you suspect any
change in your hearing status.
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