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Appendix/Index
After-sales service
■ When asking for repair
For repair, contact an au shop or Customer Service Center.
During the
warranty period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
◎ Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or
lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ Old mechanical parts replaced by the In-warranty repair service,
Repair charge discount service or Renewal service after water
soak/irreparable damage are collected and recycled by the
Company and cannot be returned to the customer.
■ Performance parts for repair
The Company retains performance parts for repair of the
ISW11SC main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■ Secure cell phone support
An after-sales service membership program on a monthly
basis called "Secure cell phone support" (monthly fee:
315 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft
and loss. For details of this service, contact an au shop or
Customer Service Center.
• After service details are scheduled to be changed.
Detailed information will be announced on the au web site.
◎ You can apply for membership only at the time of purchasing
your au cell phone.
◎ Once you cancel the membership, you cannot reapply for it until
you purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au
cell phone.
◎ When an au cell phone is handed over to you or someone else,
the Secure cell phone support membership is also handed over
to the successor of the cell phone.
◎ When you get a new au cell phone by changing the model,
purchasing an extra cell phone, or using the Loss relief service,
etc., the Secure cell phone support membership for the old au
cell phone is automatically canceled.
◎ Service contents are subject to change without notice.
